My wife and I stayed here as part of our Honeymoon in which we took in the sights of Italy. We noticed the hotel scored excellent reviews and we were confident that we would have a pleasant stay.
On arrival we were greeted by a friendly reception team who took our details and checked us in. As part of this process they offered us the opportunity to upgrade our room. This involved viewing an alternative room on the second floor. We decided to view the room, but after climbing the stairs we were in fact shown into a room currently occupied by another guest. From here, we were shown an alternative room, but it was much smaller (despite being more expensive). We were then shown a third room which was also small in size. Once we returned back to the reception, the reception team realised that their colleague had shown us three wrong rooms. After a 3 hour drive, we decided to be pragmatic and just take our room and head up stairs.
The following day we noticed that our room lock was broken and a gentle push on the door would gain access to our room. As we were visiting Florence as part of a 4 week honeymoon we had a large number of possessions and cash in our room. We notified the hotel reception immediately who acknowledged the problem and promised it would be fixed within the hour. Hesitantly we went out for the day still worried about our possessions. On arrival back to the hotel that evening my wife and I discovered the room was still unlocked and open to anyone who passed our room. We were really disheartened and headed straight to the reception. The lady at reception wasn’t aware of our problem and spoke very little English. As it was nearing 23:00 we decided to go to bed and move rooms the following day. In the morning we repacked our 4 suitcases and headed to reception. The hotel staff suggested that we leave our valuables (cash, passports, phone etc) in the hotel safe as we had little confidence in their door lock mechanisms. We were pleased with this idea and left our valuables. This involved my wife and I making a list of all our valuables accompanied with a rough estimation of their value. A difficult task to complete in a busy hotel reception. Once returning home from the third day sightseeing in Florence we were asked to speak with a member of the reception team in private. A member of staff without permission had gone through our possessions and assessed whether our possessions were valued correctly, which also involved counting our cash. As we were asked to value the possessions in the middle of the reception we had estimated we had 1300 euros in cash, on arrival the hotel discovered we had only 800 euros in cash. Although I am sure no money was taken by the hotel staff and we should have counted the money ourselves before placing it in the safe, my wife and I were put in another stressful and embarrassing situation in the middle of the reception due to the hotels in ability to fix a door lock. We left the hotel stressed and very cross with the UNA hotel Vittoria. There is no doubt that the hotel is stylish and clean, but their failure to solve a small problem resulted in a number of problems that could have been avoided. On the whole a very bad experience, poorly trained staff with little English.
- Official Description (provided by the hotel):
- Located in the historical quarter of San Frediano, near the Lungarno, new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocative of the ancient Florentine spirit of hospitality. Indoor parking space. ... more less
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- Also Known As:
- Una Hotel Florence