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“Outstanding, funky hotel in an AMAZING part of the city.”
Review of UNA Hotel Vittoria

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UNA Hotel Vittoria
Ranked #130 of 420 Hotels in Florence
Certificate of Excellence
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Outstanding, funky hotel in an AMAZING part of the city.”
Reviewed 29 July 2014 via mobile

was admittedly a little hesitant with some of the negative reviews leading up to our stay but this became one of our favorite hotels during our entire trip. The location first is an absolute plus. It is exceedingly easy to walk, or even take public transit with the very easy and helpful directions from the staff to the city centre. Given that most people visiting Florence want to see the culture, walking the streets has always been our method of choice, and the streets around the hotel are out of the tourist glut that characterizes many other parts of the city. This made our experience... Being in a slightly quieter spot while being equally close to some of the coolest spots in Italy that are frequented by plenty of locals (San Spirito).

The hotel didn't offer free wifi, but not a huge deal given the options for hourly, or daily rates if needed. Breakfast was also not part of the deal, but given the pricewe paid, it was still more than worth skipping the fairly standard breakfasts in most hotels across Italy (cold meats, breads, coffee, granola cereals, fruits, and some eggs and bacon... Not exceptional to drastically accept a much higher priced room).

The best part of the room was definitely the decor and it's size. We were given an upgrade to an executive sized room and if you have that opportunity, you should definitely take it. We don't have a standard room to compare to, but this was huge, spacious, and beautifully equipped. Very new, very modern, and the trippiest and coolest LED lighting system that made the room seem like modernist Las Vegas meets Florence. It was awesome, the showers were strong, the bathrooms were clearly redone, the hallways were super cool with their door decor, and the reception desk was extremely hospitable and accommodating.

We would most definitely stay at this hotel again in the future. Flatly disagree with the previous recent negative comments about the hotel... Our experience was sensational, and while the room upgrade probably helped, it was one of the best hotels we had in all of Italy with a truly accommodating, and warm hotel staff. Of note, on the second night we returned to Florence en route to Rome, we actually had another hotel already booked... The Hotel Ambasciatori. This was good, but out of the two spots, Hotel Una was far and away the better pick.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PaiPiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurizio_Lavetti, Direttore at UNA Hotel Vittoria, responded to this review, 10 August 2014
Dear Guest,
I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
We are satisfied that you have appreciated our hotel and services, all our staff is trained to establish a friendly relationship with the Guests and follow the “UNA services guide” personalized to please every Guest, who confirm everyday to the Management this attitude.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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Grenoble, France
Level Contributor
142 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 28 July 2014

We stayed 3 nights at this hotel. I found a good deal on an internet hotel booking site. Reportedly the rooms are normally more than 500 Euros a night, we got it for a lot less. I would never pay 500 Euros a night for this hotel. But I would pay the rate that we got it for.

The hotel is located about 20 minutes from the city center in a quiet part of town. The walk is quite pleasant and there is a lot to see along the way. Lots of restaurants about 10 minutes away which looked quite good. They were full !

The walk to the train station Firenze Santa Maria Novella is about 10-15 minutes away on foot. We took a cab when we arrived because it was pouring raining - the cost was about 12 Euros.

At first glance the entry from the driveway into the hotel is impressive. The building is quite large and driving into a private hotel area vs stopping and double parking on a city street is quite nice.

The photos of the rooms, lobby, and bar on the hotel web site are exactly what we got. The little twinkly lighting in the walls and ceiling may drive some people crazy. Personally, I liked it.

Entering into our room, there is a spacious separate area where the closet, minibar, and bathroom are located. Walk through this area and you'll be in the bedroom area. One thing about this area and the bathroom - the wall of the shower giving onto to this area is clear glass. No way to hide !

There was a 'control' system on each side of the bed to control the lighting, a/c, do not disturb, etc. That was kind of cool. Ours didn't work at first, but someone came up right away to fix it.

There is an in room safe - not a lot of hotels in Italy provide this amenity. Most do have a safe at the front desk for you to store your valuables.

The TV stations were in Italian, English (news, and one or two other channels), Chinese, French.

The bar decor is a bit weird / stark, the bartender is quite nice and honest about the bar food menu. The cocktails are expensive, not sure they are worth the price of 14 Euros.

I quite liked the hotel room doors - each one was a painting / portrait done in a sort of Renaissance style.

A negative is you have to pay for wifi. Every hotel in the world has free wifi these days. The prices are something like 1,50 Euro for 30 minutes, 3,00 Euros for an hour, 5,00 euros for 2 hours and so on. I gave in and had to buy some time. There isn't a printer to use, but if you sent the hotel reception an email with what you want to print they will print it for you.

The morning breakfast, included in the price, are plentiful. Cold cereals, eggs, bacon, sausages, hard boiled eggs, toast, pastries, fresh fruit, yogurt, sparkling wine, fruit juice, any kind of coffee or latte you can think of, tea, cheeses, ham, bread..

We had dinner here one night because we had gone to Pisa for the day, the food was ok, nothing to rave about, but not too expensive for one dish.

The bathroom was great ! Very clean, good products which were refreshed every day.

It's advertised that the hotel has a shuttle service to and from the train station, the shuttle is no longer in service, the walk isn't far if you don't have a lot of luggage, or there is a bus #6 which goes to the train station, if you don't want to pay for a taxi.

The staff is really nice. If only the hotel had wifi and would change the bar decor to something a little more classy.

Room Tip: Room #111 was nice and quiet.
See more room tips
  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Aleta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurizio_Lavetti, Direttore at UNA Hotel Vittoria, responded to this review, 10 August 2014
Dear Guest,

I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Our Company offers to our guests ADSL2 + 12 / 1 Mbps with at least 1 Mbps of guaranteed band. We have choosed to offer a good service even if it means paying a fee.
Anyway, in the Special Packages section of our website you could find various special offers that include the internet service.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 July 2014 via mobile

We stayed two night at the place. Nice and clean. Modern decoration which might not pleasant for everyone but we really enjoyed our room design. Very good breakfast. Nice and helpful staff. Rooms might be tiny for some people but we were happy with our room specially with clean shower with rain shower, mini bar and fridge, hair dryer and very good size closet. The big minus for us was paid-wifi. Although it shows in our booking paper they have shuttle to train station from hotel they said for 3 month they have no more shuttle service.

Stayed July 2014
Helpful?
Thank HighCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurizio_Lavetti, Direttore at UNA Hotel Vittoria, responded to this review, 3 August 2014
Dear Guest,
I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations; Customer satisfaction is a primary goal of UNA Hotels & Resorts.
Our Company offers to our guests ADSL2 + 12 / 1 Mbps with at least 1 Mbps of guaranteed band. We have choosed to offer a good service even if it means paying a fee.
Anyway, in the Special Packages section of our website you could find various special offers that include the internet service.
Wishes to have you again our Guest, I send you my best regards.

Maurizio Lavetti
Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 July 2014 via mobile

I really really disliked this hotel. The rooms were poky, I could hear everything going on next door including conversations, the lighting in the room drove me nuts ( I know that sounds weird but if you stay there you'll know what I mean)! The location was ordinary and what is with the creepy ghosts on the doors! Couldn't leave fast enough!

Stayed October 2013
Helpful?
Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurizio_Lavetti, Direttore at UNA Hotel Vittoria, responded to this review, 16 August 2014
Dear Guest,
I would like to thank you for having spent some of your time to leave your precious comment on UNA Hotel Vittoria, that will allow us to verify the quality of our services and to approach more and more to your expectations.

We have taken note with regret of your opinion, the hotel is located in the historical quarter of San Frediano, near the Lungarno, adjacent the hotel is also available the public Bus n. 6, who takes you directly to the Santa Maria Novella Railway Station, city-centre and to the Fiorentina’s Stadium.
Who instead love to walk surrounded by florentine ancient buildings, walking through the historical San Frediano area, or along the Arno River, you arrives to Gold Bridge more and less 20 minutes.

Please accept our sincere apologies because we didn’t find out how to satisfy your expectations.

Maurizio Lavetti
Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 July 2014 via mobile

We only stayed one night thank God. They charge you for EVERYTHING!!!! Be careful when booking on Expedia If you don't click on two people they'll charge you 20Euro for that. Then another 20Euro for parking. We stayed in about ten different hotels in ten different cities in Italy on our trip. This was the only hotel that charged for WiFi. By the end of our one night stay we payed almost double for our stay. Rooms were clean but very weird. Overall experience was boring, weird and ripped off. Staff was super nice and helpful. Management figure it out you're alone with your ridiculous charges.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank RoccoTerenzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 July 2014

We have just returned from a stay at this hotel and like another review, we were unfortunate to be in room 215 too!!! The room was very badly designed and we also found it hard to negotiate our way around the stools and tables at the end of the bed. Whilst the bed was comfortable and the bedding lovely we were very frustrated that we could neither watch any television (not one english speaking channel apart from World News) and we could not read. The bed side light was absolutely pointless; a tiny weeny bulb on a long bendy tube that emitted no light whatsoever. We had to go to sleep earlier than we would of done and as soon as it was light we opened the shutters and windows as the design of the room made us feel like we were laying in our coffins!!
The hall ways and passages to the bedrooms are totally black and you get the feel that you are on a ghost train ride at Blackpool.
We are amazed that other reviewers have praised the breakfast. We found it all most unpleasant - it is like being in an infant school classroom. Noisy tourists all sat at the communal tables shouting at each other like a school play ground. The food was luke warm and the hot water for tea was barely hot.
We must give praise to the gentlemen that served us tea one afternoon when we came back from the city; he was lovely.The crude hard black chairs in the reception area do not make you want to linger there anymore than you need to.
We appreciate that the company are trying to do something different but it really does not work unless you are a young teenage pack packer. The outside of the hotel is lovely but once inside we were filled with disappointment. It is cold and very souless with no atmosphere and we would not recommend it.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Lindsey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurizio_Lavetti, Direttore at UNA Hotel Vittoria, responded to this review, 30 July 2014
Dear Guest,
regarding your review, we are extremely surprised that we record with regret the vote received.

We answer here to some of the statements that emerge from your review, UNA Hotel Vittoria is a new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocating the ancient Florentine spirit of hospitality. We regret you didn't appreciate the style of our hotel.

UNA Hotels strongly believes in Design, this is the reason why the hotels of our company, in rotation, are subject to fixed maintenance works, with important and continuous investments especially for furniture. Even if we don't have any planned work in UNA Hotel Vittoria at the moment, your signal review is really appreciated and it'll be useful to value future UNA Hotels' maintenance works.

Our Buffet Breakfast provides a range of cakes, most of them prepared directly by our staff, salads, organic and gluten free , cold meats, cheeses, and offers some hot food. I am deeply sorry about the problem occurred in the Breakfast Room, Customer care is a priority in UNA Hotels.

Please accept our sincere apologies because we didn’t find out how to satisfy your expectations.

Maurizio Lavetti
Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

Felt we got ripped off
Hotel room was very small for the price paid including bathroom.
Clausterphobic in fact. Stayed at hotel una Modena the night before
and was very satisfied with room rate and resteraunt pricing but not satisfied
In Florence

Meal price in restraunt extravegant for food served.

Parking 20 Euros / day when you have your own parking under the
Building is verging on extortion as its possibly the only parking around


  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maurizio_Lavetti, Direttore at UNA Hotel Vittoria, responded to this review, 16 June 2014
Dear Guest,
regarding your review, we are extremely surprised that we record with regret the vote received. Until now nobody has said that we have written "ripped" before, so low and we are really dismayed that your stay with us was not satisfactory. We answer here to some of the statements that emerge from your review, the price of the hotel were aligned to the market in the days you've stayed, and the Restaurant price too, in reference to the same level in Florence.
The parking fee is clear published our web-site, the Guest is also informed by the staff at the time of c/in. The price is equal with the city parking fee. It’s inside the hotel and not at an exterior Garage, that often not include the possibility to have at your disposal the car more than one time without an additional fee, while at UNA Hotel Vittoria you have the car at your disposal any time free of any additional charge.
However we understand that it hasn' t been as this for you and you felt it as an annoyance.
Kind Regards.

Maurizio Lavetti
Direttore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about UNA Hotel Vittoria

Property: UNA Hotel Vittoria
Address: Via Pisana 59, 50143, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#77 Luxury Hotel in Florence
#79 Family Hotel in Florence
#85 Romantic Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:4 star — UNA Hotel Vittoria 4*
Number of rooms: 84
Official Description (provided by the hotel):
Located in the historical quarter of San Frediano, near the Lungarno, new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocative of the ancient Florentine spirit of hospitality. Indoor parking space. ... more   less 
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Also Known As:
Una Hotel Florence

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