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“Not worth the location!”
Review of Palazzo Ruspoli

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Palazzo Ruspoli
Ranked #140 of 657 Florence B&B and Inns
Certificate of Excellence
Reviewed 19 December 2011

This "hotel" is extremely old and outdated. The "500" meter walk to the real hotel is more like 1/4 mile amongst hundreds of people while dragging your luggage. The noise is unbearable for street side rooms. Despite the view of the duomo the cons far outweigh the pros!! Don't waste your money staying here. The hassles aren't worth it. Not to mention the Internet is as fast as dial up. Have two more nights here and can't wait to get out. My travel agent will get an earful for making me stay here.

  • Stayed: December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Honeymooners121011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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70 - 76 of 366 reviews

Reviewed 19 August 2011

This is a B&B located right in the center of Florence, It is located on the 3rd Floor of a building, there is a small sign on the door that mentions the B&B, you have to access the building and take elevator to 3rd floor were you'll find check in counter and breakfast room. At check in they would give you 3 keys, one for the building, one for the piano (the floor were your room would be) and one for your room. We have never been at a hotel like this where there's not a reception counter on the first floor so it was very interesting, but we liked this hotel a lot, rooms are spacious considering you are in Europe and very cute, we loved the ropes hanging at the bed rest, and the pretty hallway, also most rooms have a very nice view to the Duomo. I would guess that the hotel is built into an antique building so the bathroom is made for the room, adapted, but its comfortable and clean. Breakfast was very good, basic European breakfast that we enjoyed a lot and the breakfast room is very preetty. This hotel is owned by the same people that owns the Bruneleschi hotel, in fact reception hours are limited and if you arrive after hours you would have to check in at Bruneleschi and then go to the B&B, also we found that the bed comforter said Bruneleschi so it was funny. Overall a good experience and pleasant stay. What we didn't like is that rooms don't have air conditioning, they only place a couple of vents and they were very dirty on the inside. Weather in Florence was very comfortable so we didn´t miss the air conditioning, but it is to consider if you go on winter, I guess rooms would be very cold.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank Blancadaniela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2011

When i booked this hotel i was made aware that the only rooms available were the small double rooms that overlooked the very quiet courtyard with the bathroom next door but for my sole use. The room was exactly as described small but big enough for 2 adults. The rooms were furnished with beautiful soft furnishings. Beautful high ceilings with lovely old wooden shutters at the windows. Such a beautiful old building with the wooden entrance doors at least 20 meters high - stunning. The hotel is a small sister hotel to another one situated around 5/10 mins walk away, which means because the desk is only manned part time you need to clarify when booking what time you willl arrive to ensure there's someone to let you in. Would be more than happy to stay here again although i think the breakfast(lovely coffee) selection & Wi-FI access (according to my 15yr old) could be improved - but it was adequate

Room Tip: Book a room that faces into the courtyard as they're much quieter
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  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
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Thank Kimble-41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2011

the hotel was excellently situated, in the heart of florence, right next to the duomo, walking distance from a lot of the main attractions. the staff that received us was very friendly and helpful. the room was very spacious, decorated in a period style, with huge windows from which we could watch the street life below. we got clean towels an sheets every day! the breakfast was the best we had in the whole italy: fresh fruit & yoghurts, fresh croissants and an assortment of bread, ham, salami, cheese, fresh juice and great freshly served coffee! i would definitely recommend this hotel to anybody, really good value for money.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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Thank coetzer_family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2011

Palazzo Ruspoli was literally kitty-corner from the huge Duomo in Florence. Although you may find it odd to have to go up one floor to find the reception, this is actually quite common in Florence. I should note, though, that this isn't a full service hotel. The reception is only there part of the day, but while they are there, they are very helpful. You also have to use a special key to get into the building from the street level, but this was no problem as they give you this key with your room key. Breakfast is served in a lovely breakfast room and was quite tasty and plentiful. Our room was huge and had a small but adequate bathroom, with shower, not tub. Another important point is that for the location it has in Florence, the price was affordable. And as stated the location can't be beat. It is steps from the Duomo and all of the sights of the city of florence; it is also only about a ten minute walk to the train station.

Room Tip: We booked a superior room and enjoyed it.
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  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank Grams98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2011

There is no AC in the4th floor rooms.
We stayed at this place for 3 days until June 30.
Upon our arrival at noon, the doors where closed so we tried to convince a reception at their sister hotel to come and let us leave our luggage. That was almost the only success we had at this place.
The web site says the place is air conditioned. We called our agent to reconfirm and she said the rooms are air conditioned.
We got a room at the fourth floor. We checked in and there was NO AIR CONDITIONING in the room. There was 37C outside.

The room was spacious and clean but left this not so fresh impression.

The staff was neither accommodating nor too friendly. They even did not show that they tried. When my husband asked to get at least another fan,but they said they did not have one. There was no wifi internet. we got one hour of free internet but it was so slow, that we had a problem checking our emails.
Those were two very long nights for us. We slept with open windows and my daughter was bitten by mosquitoes.
The breakfast was very basic compared to other 4 hotels we stayed in during our tour to Italy.
The amenities were dated. I would not categorize it even as a hotel, but more as a basic guest house, located on the third and fourth floor of a building.

The big positive is its perfect location, only five seconds to the Duomo.

Considering all the above, I believe we were mislead, so we would never choose this hotel.

I would not recommend it for families.

Room Tip: ok for budget travelling younge single or couple
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  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Thank vadimlud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHotelBrunelleschi, Proprietario at Palazzo Ruspoli, responded to this reviewResponded 4 July 2011

Dear Sirs,
Thank You for your comment for which we have pleasure in giving You the following information :
1. Rooms on the fourth floor of the category “Comfort” have no aircon; this is clearly stated in our web site. Rooms superior on the third floor have air conditioned at a higher price

2. In our bed and breakfast the reception desk is available for check in, check out and information every day from 8:00 to 11 a.m. and from 2:00 to 6:30 p.m.; When the reception is closed, the service is guaranteed by the Hotel Brunelleschi, just 400 mts from Palazzo Ruspoli in Piazza Santa Elisabetta, 3 Tel. +39 055 27370 – This is also mentioned very clearly in our web site

3. Wi Fi is available with HDSL the fastest line available (faster than Adsl) and it is for free for our Clients

4. We are glad to understand that You appreciate the cleanliness and the size of our rooms

5. In our cold buffet there is a variety of : bakery products, a selection of jam, cereals, fruit, cheese, cold cuts, coffees, fruit juices, yogurts and biscuits. Regular coffee, expresso, cappuccino, are also available.

Looking forward to welcoming You back in Florence soon we remain,
with our best regards,

Palazzo Ruspoli
Claudio Catani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2011

Oh my god - the smell. I have been a student in a shared house with lads, I have cleared blocked drains in summer, I have even accidentally dug up a dead dog once that had been buried in a black bin bag, nothing comes close to this smell. They were trying to fix it, but the tired and dusty old building, once grand and palatial is just in need of some serious refurb - starting with the drains! The minute the receptionist opened our door, she gagged, dashed for the windows and flung them open to let in some non-toxic air. We hoped it would subside, every hour we hoped, but it didn’t. It came back, again, and again. I swore at one point I could actually see the smell. I have checked online, apparently that isn't possible, it was more likely to be caused by my whole nervous system having an episode while starved of oxygen. To top it all the aircon unit packed up leaving a vast pool of water dripping down the walls onto the floor, now we couldn't even gag in comfort. The noise in this Florence street is also unrelenting. The ambulances carried on all night, presumably ferrying other passengers asphyxiated by the mustard gas to the very nearby hospital. Good price, bad decor, and the smell of a thousand rotting creatures that really did take the edge off the romantic city. Give it a miss, even if they have sorted the drains.

Room Tip: Go to another hotel
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  • Stayed: June 2011, travelled with family
    • Value
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2  Thank goodjudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHotelBrunelleschi, Proprietario at Palazzo Ruspoli, responded to this reviewResponded 6 July 2011

Dear Sirs,

We deeply regret learning your stay in the Palazzo Ruspoli has not been satifactory.

The Palazzo Ruspoli in located, as the name says, in an antique palace which once used to be owned by the Ruspoli family.

Throughout the years the building has been renewed and adapted to todays needs, and turned into a comfortable Hotel offering its clients spacious rooms, just 50 meters from the Duomo.

We always obtain extremely good feedback of our guests and many guests return frequently, as you can read in most comments written in Trip advisor.

If there has been any inconveniece during your stay, or bad smell we sincerely wish to apologize. Knowing in which room you stayed in which date will make us understand better the nature of the problem, and will able us to, if needed, to assure that an inconvience as you described will not repeat.

We kindly like to invite you to indentify yourself, since we are having difficulites understanding who is Mr Goodjudge, and in which room you stayed.

We are sorry as well that an ambulance has disturbed you at night. They rarely pass in front of the Palazzo Ruspoli since it is not located on the way towards the hospital. The via Martelli, as you could have seen, is pedestrian area, so there in no traffic at all.

Waiting for your most kind replay, we sent you our best regards,

Palazzo Ruspoli
Claudio Catani

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palazzo Ruspoli

Address: Via De' Martelli 5, 50129, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Wheelchair access
Hotel Style:
Ranked #140 of 657 B&Bs / Inns in Florence
Price Range: £81 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palazzo Ruspoli 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Palazzo Ruspoli Florence
Palazzo Ruspoli Hotel Florence

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