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“Awful Stench with no solution”
Review of Palazzo Ruspoli

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Palazzo Ruspoli
Ranked #111 of 672 Florence B&B and Inns
Certificate of Excellence
Phoenix, Arizona
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Awful Stench with no solution”
Reviewed 31 July 2013

In hindsight I guess we should have known something was not right when we arrived in our room and all the windows were open with the a/c on in the middle of summer! The room is big by European standards and the location could not be better. Unfortunately the Sewer gas smell coming from the bathroom ruined this stay. The staff from the "sister" hotel tried to remidy the problem but only managed to mask the stench for a little while. It built up so bad that we had to open all the windows and close the bathroom door. At check out we let the hostess know about our problem and her only response was "ok, I will let someone know about it". Stay away unless you like the stench of sewer gas.

Room Tip: Stay at a location that has full time staff onsite.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank frijoleros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralmanagerFi, Direttore at Palazzo Ruspoli, responded to this review, 8 August 2013
Dear Guest,
Thank you for taking the time to provide your feedback regarding our B&B Palazzo Ruspoli.
We are certainly disappointed that your stay was not all that it could have been.
We are deeply sorry for the inconvenience of the sewer gas smell. We proceeded to communicate to the technical department the problem and to solve it, unfortunately after Your departure. We would like to apologize on behalf of the hotel and its team for the bad attitude that the hostess showed at Your check out .
We want to thank you for sharing your experience with us. We can assure you that the information you have taken the time to provide us with will help to improve our quality of service. Please feel free to refer to this review if you are travelling to Florence again. Once again please do accept our apologies and we do hope that the remainder of your trip to Florence was almost enjoyable.

The management
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354 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
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English first
Chicago, Illinois
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 July 2013

I've stayed here twice and have not been disappointed. First visit was with my eleven year old niece and we really loved everything about the hotel. As all of the other reviewers mentioned, the location is ideal. One can literally open the window and see the Duomo across the street. You can almost reach out and touch it. The rooms are very clean, the bathroom immaculate, and breakfast more than adequate.

My second visit was with a friend and we were staying one night in town as I had rented a villa near Arezzo and wanted to do a few things in Florence before heading out to the countryside.

If you are looking for a hotel with a concierge, a place where there is someone at your beck and call at all hours, this isn't the place for you. This is a Hotel/B & B/Inn for the self-sufficient traveler who knows that with a huge staff, one pays a huge price. Yes, getting upstairs is a bit odd, as you are going to the upper floors of an office building, but this IS Europe. Not every hotel is going to be built upon acres of land with huge parking lots, sprawling driveways and nightclubs. This isn't Cancun my friends, don't expect it to be. If you want American amenities, stay in America.

Some reviewers mentioned that the location is noisy, however, I didn't find this to be so. The windows are double glazed and this isn't a rocking part of the city after 9:00 pm. One reviewer even mentioned that she heard the front desk phone calls at all hours, and in the same review mentioned that no one manned the front desk except for a few hours each day. TV in Italian? Hey, you are in Italy! Again, you want TV in English, go to England. What are you doing watching television in Florence? Get our of your room and do something. Even if it is pouring rain, there is always something to do. You want new? Florence isn't the place for you. Florence is the birth of the renaissance, the buildings are OLD. You don't like old, visit Disney.

Really, this is a gem of a property and it is my first choice when staying in Florence. You can stay a bit cheaper, a lot fancier but this is truly a fabulous location, value and property in an amazing city.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank tamara58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 11 June 2013

I have never stayed in a place with such an amazing location. I felt like the entire city of Florence was literally out my window. The Duomo was just steps away. The 15th century feel of the room details while still having a modern bathroom was also a huge plus. I would recommend this hotel to anyone going to Florence

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoWithKids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnie, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 June 2013

Palazzo Ruspoli was the perfect place to stay in Florence, only a few metres from the Duomo we couldn't have found a better location. Our room was very spacious, beautifully decorated and spotlessly clean with views of the Duomo from our window, we just loved it. The continental buffet breakfast was a bit basic compared to other places we stayed in Italy, but it was sufficient. We would definitely stay here again on our next visit to Florence, the location just adds that wow factor to this property.

Room Tip: make sure to ask for a room with a view of the Duomo.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
1 Thank Daphnerose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
1 review
Reviewed 19 April 2013

We had a lovely room (4th floor) with a beautiful view at the dome. Great location in the center of Florence, gigantic room with good beds, free WiFi and good breakfast. Very clean room and bathroom. We will go back within a few months.

Room Tip: Take a room on the top floor, with view!
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  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 January 2013

A very unusual "4 star" hotel - not in a great way though - location is the best thing about it.

PROS:

Location -Great location close to the station, Uffizi, Ponte Vecchio and other landmarks.

Cleanliness - Clean room.

Eatery - great eatery just across the road called "Little David".

Free Wifi - although it does expire after 12 hours or so.

Staff members (especially breakfast lady) seem nice enough.

CONS:

Noisy noisy noisy - Room not quiet. Room was so close to front desk that you could hear each phonecall made to reception. If only I could understand Italian. On top of that, room had virtually no sound proofing to the street outside. We could hear cars, general chatter, loud clamoring church bells and the like at all hours of the day. It was difficult to have a good night sleep.

Staffing optional at this hotel? - Reception is only available for a few hours in the morning and a few hours in the afternoon. Overall, it is only staffed for 7.5 hours a day. Outside of those hours, you're all alone. Hotel appears unsupervised by any staff during that time which is not reassuring. If you're unlucky enough to require reception/concierge outside those few select hours, you need to either wait or make the trip to their 'sister' hotel a few hundred meters down the road - that might not seem like far but you need to battle past the panhandlers and the beggars to get there and back, potentially at night and in unfamiliar surroundings.

Want to be a doorman? - Hotel expects you to be the gatekeeper - because the hotel is unattended for most of the day, the hotel gives you a key to the front door (street frontage) of the hotel and also to the door to the lobby / reception area. You are required to let yourself in and out of the hotel and are required to lock up after yourself. On top of that, you need to lug around a heavy weight attached to three keys all day. If I wanted to do that and feel devoid of any assistance, I'd have rented an apartment for half the price.

No kettle - you'd expect at least that in a"four star" hotel.

Perpetual daylight - no black out or opaque curtains hung in room. This makes it hard to block out the bright street and building lights, leaving your room in a perpetual state of daylight. Your only option is to open the window, lean out and try to close the shutters - but alas, they are jammed and do not close fully. Unexpected? Not really.

Wear and tear evident - lots of wear and tear throughout the room, especially in the bathroom where large cracks and apparent dodgy DIY attempts at spot renovations are evident.

No Capesci TV - something like 100 channels on TV but only 2 regular channels in English (if you're lucky, you occasionally get an episode on MTV which has forgotten to be dubbed over). Of those 2 regular channels, only news (France news and CNN). On a rainy Sunday when most shops are closed, total boredom.

Is this even a hotel? - doesn't look and feel like a hotel at all. Street frontage is just an obscure large wooden door (barely any signage) leading to a narrow unmarked hallway.

A little creepy - so you enter the hallway. It's a little eerie. At the end of the hallway is a little elevator and you call it. It descends silently while you stare at yourself in the mirror elevator door. When it opens, you half expect to see a little pale faced girl with curly locks and 1890s attire clutching a porcelain doll whilst staring blankly at you. After that excitement, you arrive at the lobby / reception is on level 3, in a tiny office. Some call it a reflection of a historical nobleman - others half expect to see that nobleman staring back in their reflection.

Air Conditioner manky - doesn't look like the AC protruding from the wall has been cleaned in a long time. Quite unnerving if you have to use it - just think of the quality of the air being inhaled.

Heater? - not really. Just a radiator protruding from the wall which takes ages to heat up...is this the 1970s?

In room safe? - not really. More like portable safe. Sure it's a solid safe but it's not bolted to anything. Defeats the point really...Given that for most of the day, no staff is on duty, how hard is it for someone with malicious intent to enter a room and walk out with a small 'room' safe?. Perhaps the strategy is to
trap burglars into getting a hernia whilst trying to move the safe rather than preventing the movement of the safe?

Was that you? - hotel has an offensive smell to it (unfortunately like sweaty gym socks but probably sewerage), and they know it. Everywhere you look, you can see incense sticks and wait, there's more, instead of a kettle, you get an electric air freshener. At the end of it all, you just get a bad smell attempted to be masqueraded by other bad smells. Like spraying cheap deodorant after you let one rip. It's not a smell of age so the age of the building is not justification, it's a smell of sewerage so suspect the pipes have issues.

Early check in / late check out? - no. Not here. At this place, it's the other way around. Early check out required - got to be gone by 10am...half the people in Firenze don't even hit the streets until noon (except for whoever rings the cathedral bells, because they seem to be up and at it at the crack of dawn and want everyone to know).

OVERALL:

Location is the only real thing this hotel has going for it. A "3 star" at best but perhaps no better overall than a 2.5 star or a serviced apartment. Beggars belief that the front desk and staff are only present for about 1/3 of the day and my oh my, do something about the smell and the noise!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JZWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHotelBrunelleschi, Direttore at Palazzo Ruspoli, responded to this review, 17 January 2013
Dear Mr JZWA,

We wish to thank you for leaving your comment on Trip advisor, since this will always helps us to improve our service.
First of all we wish to inform you that the Palazzo Ruspoli is classified as a B&B, not as a 4 star Hotel.
We happy you enjoyed the snack bar / pizzeria in front of the Palazzo Ruspoli, but is not part of our property.
We do offer unlimited WIFI internet access to all our guests. If an access code expires a new code can be requested to the reception staff.
We have been looking in the guest files but we do have difficulties identifying “JZWA”, but from your comment we deduct you must have stayed in room 304 which is located next to the reception desk.
We are sorry that, in your case the 80 cm thick wall and the double entrance doors of room 304 were not sufficient to isolate the noise of the telephone calls of the receptionist.
It most certainly would have been useful contacting the receptionist, who, as per Palazzo Ruspoli hotel policies determines, would have proposed you to change you to another room.
The historical center of Florence is closed for traffic. Exceptions for deliveries until 09.30am, taxies and ambulances. The Palazzo Ruspoli is located next to the Duomo, full pedestrian area.
We regret to know if still any noise from outside had interrupted your sleep.
The reception hours of the Palazzo Ruspoli are from 08.00 to 11.00 am and from 02.00 to 06.30 pm.
Upon guest arrival the staff at the Palazzo Ruspoli always inform the guests that reception – and concierge services out of these hours are extended by the Hotel Brunelleschi, sister property, located within 200 meters, ( 2 minutes walk) from the Palazzo Ruspoli.
The Palazzo Ruspoli has a sophisticated alarm system and video cameras placed in various parts of the public areas of the hotel, in order of offer maximum security of the hotel guests.
All the guests of the Palazzo Ruspoli have their own keys. One of the main entrance, one for the atrio apartment door and one for the room. The keys are attached to an elegant hotel tassel key fob, linked to the keys with a ring. It can be removed.
About the daylight, the antique Palazzo Ruspoli is happy to maintain its renaissance image not needing to provide black out or opaque curtains in the rooms since all the window have shutters, which isolate the rooms for 100% from any day light.
We once more like to invite you to identify yourself or at least to inform us about your room number here in the palazzo Ruspoli, so we can inspect the room and set out any maintenance orders if necessary.
The Palazzo Ruspoli is linked to the Italian television which had an offer of more than 20 italian channels and 4 english channels. In the public areas of the hotel there is a large range of arts- and Italian history books on guests disposal.
In Florence the shops are open 7 days a week. The state museums are open on Sundays from 08.30am to 06.30pm . Guided tours can be organized in and outside Florence and the Chianti region. We do very much regret that you defined your Sunday a “boredom” .
The Palazzo Ruspoli had an elegant hotel sign outside the front door. Inside there is another sign marking the reception area on the third floor. No other signs are needed since the whole palace is owned by the company.
We are wondering as well where you saw a narrow hallway. The antique full marble entrance is wide 320 cm and has a length of more than 11 meters.
The Palazzo Ruspoli has a modern new elevator, capacity 4 adults, made of glass and steel doors. We consider your fantasy not relevant, so please forgive us for not taking that comment in consideration.
In order to offer maximum space to the guest, the architect designed a small reception desk on the third floor of the Palazzo Ruspoli, more than sufficient to welcome and assists the guests. Administration, sales, reservation and marketing offices are located in more than 500 square meters on the fifth floor and in the other buildings owned by the property.
In wintertime air conditioning is off. The frequent low temperatures rather require heating in winter times.
The general engines, filters and fans of the air conditioning system are being cleaned and controlled several times a year, as national health and security law requires.
Florence is an antique renaissance city with ancient buildings fully recognized by Unesco Heritage. We are very proud of all what is antique and try to maintain this all in original style. Among this are the liberty style radiators in the hotel rooms of the Palazzo Ruspoli. We regret you did not like the stile.
It needs 3 doors with each its own key to enter a room. Each safe has its own security code, programmed by the guest himself. Cameras register every single movement of hotel entrances and corridors and other public areas..
After having red you comment on trip advisor the maintenance man hat thoroughly
checked all the hotel safes, which all are well anchored on the wall or in build in wardrobes.
We have no issues about bad smell at the Palazzo Ruspoli. The rooms are extremely large and all bath rooms have an automatic air refreshing system. To offer a 360 degree hospitality we have 4 Dr Vranjes perfume diffusers in the corridors of the building. This is a new amenity which is used by many deluxe hotels nowadays . Dr Vranjes is one of the best brands for these products, and most certainly not the most inexpensive.
The hotel standard of the Palazzo Ruspoli guarantees a check in at 02.00 pm. All guests are welcome to deposit luggage anytime before that hour. If possible the hotel staff always tries to prepare the rooms as soon as possible for whoever arrives before check in time.
Check out time is at 10,00. The Palazzo Ruspoli had a deposit at disposal for guest who wish to depart later. In alternative luggage deposit service is provided by the Hotel Brunelleschi as well, 24 hours a day, offering the use of any public space to the guests such as the lounges, internet access, the restaurants and the American bar.
At least we wish to mention the the Palazzo Ruspoli together with the other properties Hotel Brunelleschi is very proud to offer hospitality to guests from all over the world since more than 30 years. Hospitality is managed by people: Room maids, waiters, receptionists and so on ….. these are all persons who are extremely happy to serve you and willing to do anything to make your stay as comfortable as possible! What we advise you to do during any future stay is to speak to them, not afterwards in Trip advisor since at this point, next to taking maximum effort replaying to your comment, what else can we do ?
Hoping we may welcome you soon again in one of our properties, and show you that your comment is definitely not representing the Palazzo Ruspoli, we all sent you our warmest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 January 2013 via mobile

Some conflicting reviews on trip advisor that's for sure. We stayed on the 4th floor, perhaps that had something to do with our very pleasant stay.

The room was massive! Easily the biggest in all of my European travel experience - with an extra high ceiling. Large windows open up to the street below and to an unexpected view of the Piazza del Duomo!

Bathroom was great, flat screen TV, unbelievably good heating, fast elevator and unlike most reviews on here we found the internet to be hassle free and fast (although we did identify with some smells but they were non existent in our room)

Make sure you arrive after 2pm, we had to kill an hour in the spaghetti restaurant across the street while we waited. Avoid.

Helpful?
1 Thank Stovsa
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Palazzo Ruspoli

Property: Palazzo Ruspoli
Address: Via De' Martelli 5, 50129, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Wheelchair access
Hotel Style:
Ranked #111 of 672 B&Bs / Inns in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Palazzo Ruspoli 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
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Palazzo Ruspoli Hotel Florence

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