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“Fabulous hotel in a fabulous city” 5 of 5 bubbles
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
Ranked #30 of 421 Hotels in Florence
Certificate of Excellence
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Fabulous hotel in a fabulous city”
5 of 5 bubbles Reviewed 25 September 2013 via mobile

This is a wonderful hotel within a short walk from the train station. We were treated wonderfully from the moment we entered the hotel. Upon checking in we were informed that we had been upgraded to a suite. Our suite was wonderful and very large in size for a hotel in Italy. We inquired of the staff about tours that could be taken And they were more than willing to arrange for our tour. The Piazza that the hotel is adjacent to does get very
loud but we did not find this to be distracting once the windows were closed. The hotel is quite close to the major attractions in Florence. And all attractions are easily within walking distance. Excellent breakfast is provided to start your day in Florence. Our next trip to Florence will include
staying at the hotel Santa Maria Novella.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anthony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SMNovella, Direttore at Santa Maria Novella Hotel, responded to this review, 3 October 2013
Dear Sirs,

we would like to thank you for your nice and kind review . we are really glad that you had a nice and comfortable stay at the Hotel Santa Maria Novella.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,576 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
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English first
Key West, Florida, United States
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

This hotel is located right in the square. Park in front of the National Hotel and walk about 100 feet to the corner. the hotel is the most difficult to find and has a sign that is 4X4. The location is great and close to everything important if your a shopper. The staff is outstanding, especially Barbara, who went out of her way to make us comfortable. The first night we had room with a bed not big enough for 2 and she changed it the next day. Be careful to pay a little extra for a queen, don't worry about the view, you won't be in the room that much anyway.

Room Tip: Be sure and ask for a queen bed, their full seemed smaller than ours. If a view is important choose...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cory H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, District of Columbia, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 September 2013

We had a great stay here in July with our family of 6. The rooms were large and comfortable, the location very convenient to sites, restaurants, train station... the breakfast delicious and the staff- -- especially Barbara were extremely kind and helpful (particularly with the children). The views from the rooftop are exceptional. We were sad to go!

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank my3sisters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level Contributor
100 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

The hotel is close to most attractions and the train station. Room was comfortable, spacious and well furnished. It was missing a desk, which was a bit odd (though it had a round coffee table). Overall a pleasant enough stay.

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ajuniaxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wodonga, Australia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 22 September 2013

What a lovely place to stay in the middle of everything we wanted to see in Florence and within walking distance. Great service with a smile and nothing too much trouble for the staff, the rooftop was awesome night and day for a few cool drinks, the only suggestion I have is if the put up a bigger sign out front so as people could find them because with the help of my sat nav I drove past twice and through the piazza which upsets the local police but all good fun.

Stayed September 2013, travelled as a couple
Helpful?
Thank JimandKerryn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rochester, New York
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 17 September 2013 via mobile

Other than Venice, this was the most expensive hotel we stayed at while in Europe ($379/night). It was worth it - the staff was great, the location super convenient, nice breakfast buffet and decent sized clean rooms. I would stay here again, if for no other reason than the staff recommended what turned out to be the best meal we had during our 2 week vacation (Giovanni's). If it were possible to give 4.5 stars I would, but bc the price is just a bit steep I rounded down to 4 stars. That said, if we ever come back to Florence we would likely stay at this hotel.

Stayed September 2013, travelled as a couple
Helpful?
Thank ADK46erMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jersey, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 17 September 2013

This is a difficult review because the hotel potentially could be so much better.
The location is good within a short walk of most of the main attractions. If you are using the main train station it is a very short walk. Inside it is decorated in an aesthetic but pleasing manner. The rooms are of good proportions and well decorated. The service however, is efficient but impersonal at the front desk and rather inefficient in the breakfast room. Three out of the four mornings our coffee arrived after we had finished our breakfast not during. When we arrived we were told we had been upgraded to a room with a view. This however was what i had booked, a room with a view! albeit from the second floor. Perhaps my expectations were a bit to high but in the end the hotel just fell short.

Room Tip: The square the hotel is on is a bit echoey at night therefore ask for an upper floor.
See more room tips
  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JayViator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Maria Novella Hotel

Property: Santa Maria Novella Hotel
Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#25 Business Hotel in Florence
#25 Luxury Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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