This hotel was absolutely wonderful. The staff went above and beyond. We had luggage lost by airlines. Gave the hotel info so they would know to expect the arrival of luggage. When luggage was not delivered as expected, the hotel on their own started trying to contact airline to locate luggage. We can honestly say we have never had any hotel take the initiative this hotel did. The breakfast at hotel was superb. The rooms are very nice and beautifully furnished, as well as spotlessly clean. The entire staff should be commended on a job well done. We will definitely return to this hotel.
- Official Description (provided by the hotel):
- All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more less
- Reservation Options:
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- Also Known As:
- Santa Maria Novella Florence
- Hotel Santa Maria Novella