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“great hotel”

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Santa Maria Novella Hotel
Ranked #30 of 422 Hotels in Florence
Certificate of Excellence
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1,621 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (284)
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Orpington, Kent, UK
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 3 June 2014

This really should be a 5 star hotel. Our room (609) was large, with a huge bathroom, both overlooking the piazza and the church. Service was superb - if you used a towel and went out for a walk, there was normally a clean one when you got back. The choice at the buffet breakfast was excellent, including scrambled egg and bacon. Because of the layout of the hotel, to reach our room we had to take a lift to the second floor, walk along a corridor, down half a dozen stairs and then another lift to the sixth floor. Some guests were confused, but we got on OK! If we go back to Florence, we'll certainly stay here again. And it's only five minutes walk from the railway station.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
3 Thank PJGJAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boise, Idaho
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 May 2014

This hotel is a little piece of heaven in Florence! We were there in June 2013, and had such a wonderful visit that we're returning in July 2014. Santa Maria Novella Hotel has everything a traveler could desire: location, ambience, comfort, and a wonderful staff who go out of their way to create a memorable stay. From dining recommendations to information about local festivals, to creating a magical rooftop nightcap experience, the staff at Santa Maria Novella Hotel excel at providing thoughtful, personalized service.
We can't wait to see you again in July!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Coast Hotels

Helpful?
4 Thank Ahtenfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 May 2014 via mobile

This was by far our favorite hotel during our entire stay in Italy! It wasn't cheap by any means, but the rooms were spacious, nicely decorated and the hotel was directly across from Basilica of Santa Maria Novella; and within walking distance from the train station! We loved Florence and we lived our stay at this hotel!!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank reynduo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Ma
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 May 2014

Four of us just returned from four days in Florence and a week in Southern Tuscany. We are all in love with this hotel! Excellent location as others have mentioned. You can walk everywhere from here. The hotel is elegant without being stuffy. Beautiful bed linens and gorgeous marble bathrooms. The breakfast is fresh and delicious each morning. This is a full breakfast of eggs, bacon fresh fruits, fruit salad, cereals, yogurt and the best cappuccino, espresso, hot chocolate or caffe Americano.
The very best thing about the Santa Maria Novella is their wonderful staff. We drove into Florence from Rome and had some difficulty with returning our car, etc. Lovely Elena calmed our anxieties and took care of the details, made dinner reservations for us and made us feel perfectly at home. All the staff were very helpful with arranging for a tour guide on short notice, making reservations at the opera at St. Marks and restaurant reservations or suggestions each night.
We would all return here in a heart beat. Our stay in Florence was made truly memorable by our stay at this elegant and intimate hotel.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
4 Thank Seathyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
Reviewed 26 May 2014 via mobile

This is a superb hotel in a fantastic location.

Excellent breakfast. Friendly and helpful staff.

Lots of history, well maintained in good style.

Very near to all tourist attractions in central Florence and convenient to train station.

Stayed April 2014, travelled on business
Helpful?
Thank Pedro B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Oregon
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 May 2014

My life long friends and I stayed at this fabulous hotel on our second stop in Italy. Very convenient right next to the train station. This hotel has the ambience of old Italy. The hotel staff were so friendly and helpful. We had a very spacious room looking over the Santa Novella Piazza. The square was quit noisy but you couldn't hear a thing in the room. Very peaceful. The bathroom was incredible, large with an amazing tub! The breakfast presentation was beautiful and delicious.
We will defiantly stay here again.

Room Tip: We were traveling with 3 people. The staff brought in a very comfortable roll away bed. You will def...
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Georgine2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Maria Novella Hotel

Property: Santa Maria Novella Hotel
Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#25 Business Hotel in Florence
#25 Luxury Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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