We arrived by train and walked to the hotel calling in at the Tourist information office on the way. We arrived prior to check in time and the very pleasant receptionist booked us in and we were taken up to our room which would have been a little difficult on our own as you do go down and around the very nicely decorated hallways. When we entered the room there was a funny smell that I assumed must have been from previous guests. The room was very spacious and the decor interesting, the marble bathroom was lovely. The room looked out across the Piazza very lovely view. The breakfast which was included in the rate was very good with plenty of choice both hot and cold food the breakfast room was really gorgeous with white table cloths and the staff were very helpful and promptly served you with tea or coffee on arrival, excellent.
However each time you entered the room you could smell this strange smell we contacted reception on the second day and they sent someone up but really all they seemed to be able to do
Was provide a spray. This most definitely did not put me off the hotel in any way. I would stay here again if we ever visit Florence again the location is so close to all of the sites and museums it is fantastic. We called into the bar one evening for a drink and the lady in the bar was very friendly
And the service was excellent there is a lovely pleasant feel about this hotel and the building is fascinating.
- Official Description (provided by the hotel):
- All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more less
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- Also Known As:
- Santa Maria Novella Florence
- Hotel Santa Maria Novella