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“An Italy highlight”

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Santa Maria Novella Hotel
Ranked #30 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 17 July 2014

During our stay in Italy this ending up being our favorite hotel. Located on beautiful Piazza Santa Maria, the location offers access to everything walking. We had a room that looked down on the piazza. We loved opening up the windows for the great view and sounds of the city below. This isn't one of the piazzas overrun with tourists so it is very pleasant. The hotel itself is just gorgeous. Small enough too feel special and big enough to provide everything you need. I can't say enough about the front desk staff and their friendliness. Simone was a standout and just an exceptional employee. I loved the elegant breakfast buffet offered in the restaurant....very grand and delicious. The SMN train station is close walking distance and makes it easy. I travel extensively for work and stay in many high end properties. This is one I'll always remember.

Room Tip: Go for a room with a view to the piazza. It'll be worth the money.
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  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank sunseeker41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 July 2014 via mobile

Excellent location from the train station. The hotel itself is small and can be a little confusing to navigate on the inside, however the size of the room is amazing. We stayed on the 5th floor overlooking the square and the view is beautiful.

The breakfast offered lots of options and the staff was very friendly. Lots of restaurant options in short walking distance to the hotel for lunch and dinner.

If you are a bargain shopper, the outdoor market is about a10 mine walk with tons of leather items, scarf, ties and general souvenirs. Love it.

Stayed: July 2014, travelled as a couple
Thank Kay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

We arrived by train and walked to the hotel calling in at the Tourist information office on the way. We arrived prior to check in time and the very pleasant receptionist booked us in and we were taken up to our room which would have been a little difficult on our own as you do go down and around the very nicely decorated hallways. When we entered the room there was a funny smell that I assumed must have been from previous guests. The room was very spacious and the decor interesting, the marble bathroom was lovely. The room looked out across the Piazza very lovely view. The breakfast which was included in the rate was very good with plenty of choice both hot and cold food the breakfast room was really gorgeous with white table cloths and the staff were very helpful and promptly served you with tea or coffee on arrival, excellent.
However each time you entered the room you could smell this strange smell we contacted reception on the second day and they sent someone up but really all they seemed to be able to do
Was provide a spray. This most definitely did not put me off the hotel in any way. I would stay here again if we ever visit Florence again the location is so close to all of the sites and museums it is fantastic. We called into the bar one evening for a drink and the lady in the bar was very friendly
And the service was excellent there is a lovely pleasant feel about this hotel and the building is fascinating.

  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Marg10Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

This hotel was like an oasis. amidst the tourists and crowds of florence, this hotel provided me, my husband and twin 16 year old daughters with a place to truly unwind and relax. It was unbelievably spacious (especially for europe!) we got connecting rooms and it felt like a gigantic suite! Everyone at the hotel was helpful and the breakfast was great. It was well located and felt luxurious without being stuffy at all. I recommend this place highly!

Room Tip: I loved having windows that opened onto the piazza
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Hope E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014

Great quiet hotel in a busy spot. The hotel is a straight shot from the SMN Train Station. You can easily awl to it from the station. You'll pass the church on the right and find the hotel on the left side corner of the plaza. It has no flags or even a banner at the entrance; just a door mat with its name. The hotel is made up of several narrow buildings hence up & down steps between rooms. Breakfast is really nice-taste their coffee yogurt. They also always have a chilled bottle of the "bubbly" (it does have alcohol).
To the right of the hotel within 10 min is the Duomo & Uffizi.

Room Tip: we had a room with a lovely view of the SMN church-they have different prices depending view/size of...
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank bubuli32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

A very good hotel in a perfect location a few blocks from the train station and a few blocks from the Dome. We stayed in beautiful penthouse with tasteful modern design. Great service and very good value. We will stay at Santa Maria Novella Hotel next time we are coming to Florence.

Room Tip: Go for the Penthouse with excellent view !
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank atte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 July 2014

Almost everything was good - large clean room, comfortable bed, great shower, smart stylish decor throughout, and vast choice at breakfast. However, the photo of the roof terrace is definitely not how it looked when we were there, and the suggestion on our booking site to "enjoy a drink from the bar on the roof" was rather misleading. The hotel bar is small and on the ground floor, but if you want to you can buy your drink there and take it with you to "enjoy on the roof". Once up there (corridor, lift, corridor, steps, different lift), we found some bare tables and chairs - no lanterns, cushions, flowers, or bar - although the view was very good. Reaching the hotel by car was a challenge, due to city centre traffic restrictions, and valet parking was then EUR35 per day. The hotel's location is excellent, within walking distance from everything, including the central station only 5 minutes away. Our room looked out on to the piazza so there was a fair amount of noise from the bars below until well after midnight, which might disturb light sleepers although we didn't find it a problem ourselves. The hotel does not do dinner and there is only minimal room service, but there is lots of choice very close by outside.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kate24_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Maria Novella Hotel

Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#25 Business Hotel in Florence
#25 Luxury Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range: £126 - £340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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