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“Great Location, Staff & Room!”

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Santa Maria Novella Hotel
Ranked #28 of 412 Hotels in Florence
Certificate of Excellence
Atlanta, GA
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great Location, Staff & Room!”
Reviewed 27 October 2009

I booked this hotel based on TripAdvisor reviews and it was everything as promised...The location is great if you arrive/leave via train, as the station is only a short walk from the hotel...Room 323 was huge, elevated bedroom (double bed) with a private balcony, which dropped down to a foyer/double closet area and large bathroom...Staff was very courteous and accommodating...Bus stop is just across the street from the plaza, but if you walk everywhere as we did, its easy to get to all the sights of Florence...Also, many of the tour buses depart from the train station, so you can have breakfast at the hotel in the morning and still be on time for the tour bus because it is so close...The breakfast was great, coffee, tea, juices...scrambled eggs, bacon, cereals, fresh fruit, pastries and assortment of breads...Great place to stay!

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dupk333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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S. Wales
Level 3 Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 October 2009

We stayed at the hotel for four nights (17-21 Oct 09) and we had an almost excellent experience. The room was large and greatly decorated, everything looked and felt of high quality and the staff were very helpful and tried to accommodate every request. The hotel's location is excellent, especially if you come to Florence by train or coach as it is less than 10' walk from the station. You can literally walk all over Florence and see the main sights on foot.
You must not forget that this hotel is a four-star hotel and it does have one or two things requiring improvement if one wants to be a bit critical. First, the breakfast, although of good quality, it isn't great and there isn't much variety, especially if you stay for longer than two nights. Second, there is no restaurant in the hotel so you always need to lunch and/or dine out. Third, no swimming pool and the gym is tiny. Lastly, for those from the UK, there was only CNN on the TV.
The above criticisms are not worthy of putting you off an otherwise great hotel. I just wanted to explain that if you are looking for more amenities for your stay, you need to take these points into consideration. I would thoroughly recommend the hotel for quality, service, location and overall experience.

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Plmrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inverness
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2009

Very central in a quiet piazza.
Hotel very clean, rooms excellent - is worth paying the extra for room with a view, service great, superb breakfast, what more can I say!
360 degree view from roof terrace, very central for all the sights, would go back anytime.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KateInverness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 16 October 2009

We selected this hotel after reading reviews on Trip Advisor. Lovely, quiet hotel in a great location, we walked everywhere, to tourist locations, restaurants, museums and the train. Our room was small but beautiful looking out on the side street. It was very clean and comfortable with a desk, mini-bar, hair dryer, and make-up mirror. So well insulated were the windows that when closed we did not hear the construction going on in the building right next door. I had read about issues with the air conditioning but when we asked for a cooler room it was adjusted immediately. Breakfast was very good and plentiful in the charming breakfast room. Friendly and professional staff throughout, front desk recommended Osteria del Porcellino restaurant, so good we went twice.

We would also recommend:
Cafe O near the Ponte Vecchio, modern bar with tasty bar food, restaurant connected
Pane e Vino, fabulous restaurant

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daetime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2009

This is a great hotel with a central location. You can easily walk to all the attractions from this hotel. We chose this hotel because of the great reviews on Tripadvisor and for it's close proximty to the train station. We walked from the train station to our hotel with lots of luggage with no problem.
Hotel room was very nice and good size. Hotel decor has an inviting European charm to it. Would definitely stay here again.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gida1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
1 review
Reviewed 9 October 2009

Nice Staff, Central. Typical decoration. renovated
nice view from the room

Stayed July 2009, travelled as a couple
Helpful?
Thank PascaleW28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cork
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2009

My daughter and I stayed in early August.I had made an error when booking and no room was available.The front desk ,manager Stefano in particular,assured me they would accommodate us,which they did.We had a wonderful stay.The hotel has it all location,nice large rooms,very good breakfast, kind efficient staff.Did I mention the beautiful view from the terrace? We will certainly return. Mile buiochas[a thousand thanks].

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annette9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Maria Novella Hotel

Property: Santa Maria Novella Hotel
Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#24 Luxury Hotel in Florence
#25 Business Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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