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“Lovely hotel and excellent location”

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Santa Maria Novella Hotel
Ranked #28 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 31 May 2010

Just returned from Florence and found the Santa Maria Novella Hotel to be first class in every respect - staff, food, accomodation, location and comfort. We really enjoyed our stay there, every need was catered for and the general ambience was luxurious. Would definitely stay there again.

  • Stayed: May 2010, travelled as a couple
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Thank johnpatricia4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 May 2010

Like many of the reviews have mentioned, the hotel has a great location which means you walk to almost everything in the city center , as well as being close to the train station yet not near enough to notice the noise or crowds you normally have near a train station. Our room was very large for a 4-star European hotel, although walking in the hallway i noticed other rooms ( cleaning lady was at work) seemed smaller then ours, so I'm not sure if it was cuz only our room was larger due to the layout of the floor plan . The decor in the lobby and in the room itself is very nice with a large all marble bathroom.
Breakfast area is large and very nicely done, helps you prepare yourself for the beauty of the city it self every morning.
The staff at the hotel are very helpful and good at their job, even the best looking hotels are nothing without good staff, and this hotel has them.
The only downfall to the hotel,which i also saw in past reviews before booking is that indeed..the WiFi in the room is almost never there. So don't plan on doing any surfing online while your there.
I also did some looking around while i was there, trying to notice which other hotels seemed nice and had great locations...but to be honest, with the combination of its price,location,staff and decor...i don't think I'll change my mind if i return again.
Highly recommended!

  • Stayed: May 2010, travelled as a couple
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1  Thank jbwardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2010

We stayed in a superior room that was quite small but this was compensated for with a balcony overlooking the square. Polite and friendly staff offered recommendations of places to eat when asked, they can also book tickets for events (try Opera at the English Church), and prebook tickets for the Uffizi and Accademia( V. good idea to avoid queues). Breakfast was fine with a good selection to choose from.
We had no problem with noise from the square even though there was an Irish bar just down the street (good pint of Kilkenny), the rooms were well insulated. The square itself isn't noisy anyway.
Florence isn't a large city so you can walk everywhere from the Hotel

  • Stayed: May 2010, travelled as a couple
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Thank DKW2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2010

Near train station and all sites, located on Piazza. Newly rennovated and beautiful. Good service and fabulous superior room. Huge bathroom with tub. Would definitely stay there again.

  • Stayed: April 2010, travelled with family
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Thank georgiagirl777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2010

Hotel is amazing, your won't regret staying there.
It is luxurious, clerks are very professional, rooms big and well furnished.
The biggest problem for us was that in this uber famous piazza they allow people, mostly immigrants, to gather, be laud and drinking, late at night. Not that I have something against immigrants, being myself one...
The piazza itself was, as most places in Firenze, was plenty of cars and trash containers of all type and colors (we counted at least 15 of them), what is very disturbing to view when you look out of the hotels windows.
I know most of this isn't the hotels fault, but a common problem of many artistic cities in Italy.

  • Stayed: December 2008, travelled with friends
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Thank katbuzio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2010

I would rate this hotel as above average. Pro's: Good location, clean room, view of the Piazza Santa Maria, terrace, and, suprisingly, not noisy being on the 2nd level on the street/piazza side of the hotel. Con's: Internet service was spotty at best, repetitive/boring breakfast daily, hard matress, and hotel staff. Not that the staff was bad or rude, but, for the price we paid, I would expect more service. For example, no offer of help for local restaurants or attractions (had to always ask), or a simple "thank you for staying with us" when we checked out. Would I recommend this place to a friend??? Tough question...probably not. I would actually try a different place next time in Florence

  • Stayed: May 2010, travelled as a couple
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2  Thank PhilliePhanatic1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2010

This hotel was well located near the train station. The hotel was very nicely decorated. The staff was very efficient and friendly. We had a junior suite. The room was very quite with a nice view of the square behind the church. The room was very spacious and the bathroom was definitely the nicest which we have stayed in Europe. The hotel staff recommended a very nice restaurant close by the hotel. Breakfast was included and was in a very nice room with many selections.

  • Stayed: April 2010, travelled as a couple
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Thank cranch69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Santa Maria Novella Hotel

Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#24 Luxury Hotel in Florence
#25 Business Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range: £143 - £367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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