Dear Guest, we are indeed thrilled for you nice review and many thanks for from all the Michels. Kindly allow me to take this opportunity ( mainly for other potential readers ) that the fact of being at the 3rd floor ( 4th, as you correctly say re the American conception of floors ) of an historic building without elevator is clearly indicated within the info stated in the home pages ( and our website of course ) of all the online travel agencies dealing with us just before proceeding with the bookings. In several cases the info is unfortunately not noticed mainly when the reservation is made using a mobile . We also state that we are happy to help guests carrying heavy luggage through the 91 low rise steps. Regarding the room in question, all our rooms are with en suite bathroom except the one you have booked which has a private ( not shared ) bathroom very close to the room. The room has sink and shower in the room and a full private bathroom outside ( second shower, second sink etc ). It is mainly sold by the online travel agencies ( and one of them is actually so fond of that room and asked us to have it allotment because is slightly less expensive than the others ). Maybe, when you booked , you took the less expensive option. The room is called " double with " external " private bathroom. I thought I had to clarify that responding to your nice review to avoid potential guests believing that we are willing to surprise them in arrival. We are SO happy for what you say about our family and your willingness to return to us. We can book either directly or through a travel agency, I a former four star hotel manager and the guest is more important than any booking channels :) Thanks again for your super review and have a nice day, Luciano and family