Dear Guest, Many thanks for your nice review. To be honest we are not ( and never say we are ) an Hotel, we are licensed as a guest house ( if we were an Hostel we would have had dorms ) The issue of the stairs is clearly displayed within the most important information stated in our pages with the online travel agencies we work with and that comes before guests decide to make a firm booking, sorry if you missed the information. Also sorry for not having cleaned your room for one day, I am afraid that my chambermaid thought you were still in the room, when these kind of things happen, we are pleases to provide new towels etc. At any rate many thanks for your compliments regarding the room being spacious and clean and our willingness to help with your luggage through the stairs. Hopefully one day the Fine Arts Board will give us a permission to install an elevator in our fifteenth century building. Have a nice day, Luciano Michel and family