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“Beautiful!!”

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Hotel San Gallo Palace
Ranked #55 of 421 Hotels in Florence
Certificate of Excellence
Toronto, Canada
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Beautiful!!”
Reviewed 5 August 2014

This hotel fit all of our needs - the shower was hot, the beds were comfortable, the breakfast was varied & plentiful, and there was even a pillow menu for those of us that like a firmer pillow. We have a spacious balcony that overlooked the gardens.

We booked our room through Booking.com and got an excellent rate as this hotel will only book 2 nights minimum and we were able to get one night.

The AC is controlled by those in the room, which is different from other hotels that we stayed at, which was lovely after a long day of walking in the heat. This hotel had all of the amenities that we were looking for and more.

There is no real restaurant in the hotel, but were were recommended Perseus restaurant, which is only a 5 minute walk away and the pasta and chocolate tart were excellent!

Our only recommendation - if you have luggage of more than a purse or small bag, definitely take a cab as the walk is difficult with the sidewalks and the distance from the Firenze SMN train station.

Room Tip: If you were request a balcony and it is available - they were more than happy to accommodate without...
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  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Andrea_Wallette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 August 2014 via mobile

We stayed there two nights and we're not able to shower as there was no warm water. We mentioned it right away but the only answer we re even was that we need to water run for 15 min which we did with no success. Parking is far from the hotel and no one is willing to help.
Breakfast was great and rooms were clean.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jacqueline a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, Manager at Hotel San Gallo Palace, responded to this review, 14 August 2014
Dear Guest,
it is a pleasure for us that you have appreciated the cleaning of our rooms, which we keep it particurarly,and the breakfast.
Regarding the reporting of the hot water, we have made teh necessary checks, but we havent found any problems and no other guets made a reporting about it.
The parking is not out of the hotel, you are right, but it is just 150 meters far from the hotel.
Antonio Giorgio
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 August 2014 via mobile

My husband and I have just left San Gallo hotel. We are on a 6 week vacation, and have spent 5 nights in Florence.
For the price that we paid the service and quality was not sufficient. The people on the front desk were not at all welcoming or helpful. They wouldn't even greet us when they saw us! I will say however that although the breakfast was not fantastic the breakfast staff were friendly and very helpful.
The room itself was asthetically pleasing however the bed and the pillows were like sleeping on the floor. So much so that we woke up with numb body parts.
It was a very disappointing way to spend our time in Florence.
Everywhere else we have been staff have been heloful and greet with a smile.
Not worth the money we paid.

Stayed July 2014, travelled as a couple
Helpful?
3 Thank Pru H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, Manager at Hotel San Gallo Palace, responded to this review, 4 August 2014
Dear Sir,
we are terribly sorry that your stay at San Gallo Palace did not meet the desired expectations; usually our staff is helpful and kind with our guests and I explain my wonder to ear this from you and I'm terribly mortified for this. As regarding our beds and pillows you could ask to change your room or have extra pillows after the first night. I ensure you I'll make my best to prevent it happens again to someone else, and I'm sorry that this happened right to you.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 31 July 2014 via mobile

I most certainly enjoyed my stay im florence san gallo one of the best hotels weve been at in our stay in italy. The breakfast was superb, bathroom very clean aswell as the rooms not yo mention we had a lovely balcony. I would definitely stay at san gallo again if find myself in Florence.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Annie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, Responsabile reception at Hotel San Gallo Palace, responded to this review, 1 August 2014
Dear Annie,
Thank you very much for your time to review and for your precious appreciation of us.
We are really happy that you have spent a special stay at San Gallo Palace as we believe that the direct testimony of our guests are the only real advertising ever.

We look forward to welcoming back in the near future
whising you all the best,
Oana Stancu
F.O.Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
Reviewed 28 July 2014

The San Gallo Palace is a great place to stay, room was very spacious and clean plus we have a nice balcony. The staff here are 5 star and were so helpful. I would definitely recommend a stay here. The walk into town is not that far, and also the Hop on Hop off tour bus stops just around the corner.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Moo1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, Responsabile reception at Hotel San Gallo Palace, responded to this review, 1 August 2014
Dear Guest,

Thank you so much for posting a review on the site for us. I am delighted that you found the staff to be top notch and that you appreciated our great services as for us it's the utmost satisfaction.

I am also pleased that you enjoyed one of the tour bus Hop on Hop with nearly stops.

I do hope we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance.

Warm regards,
Oana Stancu
F.O.Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynbrook, New York
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 July 2014

Stayed two nights with 2 friends. Three to the room but not too tight. Although the ambience is fancy, the desk guy and reservation person on the phone were very friendly and helpful. Great breakfast outside. These were last minute plans and all went smoothly. Rates were reasonable

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patti417
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, Responsabile reception at Hotel San Gallo Palace, responded to this review, 25 July 2014
Dear Guest,

allow me to thank you for recommending San Gallo Palace Hotel to the huge Community of Tripadvisor travellers. We appreciate very much your kind words for our staff and thank you for your opportunity to remind to all our Guests that the breakfast is served in a charming courtyard garden !

We look forward to welcoming back and remain with our best regards,
Oana Stancu
F.O.Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 July 2014

Excellent staff looked after us from the moment we checked in (after 11pm) to breakfast (from 7 through 10:30) and later the concierge services getting a mattress topper. The room was clean and blessedly cool. It's a hot 20 minute walk from the near end of the city centre: get the concierge to explain the bus service.
The hotel bar food is good enough for a night away from a full blown dinner. Try Alfredo's and Perseus near the hotel for that.
Florence was fantastic and the service was great.Enjoy!

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank johnandjennyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oana S, Responsabile reception at Hotel San Gallo Palace, responded to this review, 24 July 2014
Dear Davison J.,

thank you very much for your nice words and your time to review.
We are glad to read that your stay was excellent and “ SUPERB”at San Gallo Palace and we really hope to welcome back in the near future.

Whising you all the best,
we remain with our kind regards,
Oana Stancu
F.O.Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel San Gallo Palace

Property: Hotel San Gallo Palace
Address: Via Lorenzo Il Magnifico 2, 50129, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#36 Luxury Hotel in Florence
#42 Business Hotel in Florence
#49 Family Hotel in Florence
#62 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel San Gallo Palace 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
San Gallo Palace Florence

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