This is probably my very first TA hotel review. I've stayed in hostels, budget hotels - not that they were all pleasant stays but I would usually just let the experience slip/pass by the time I return home. This one here, I feel the need to inform. You can be the judge if you would eventually still like to be a guest here.
I booked 3 nights at Hotel Ferrucci. We arrived late but check-in was smooth. One down side was no elevators so we had to lug our luggage to the very top floor, which was ok - we just wanted a place to rest our heads.
The next morning, I started seeing itchy red spots on my body. On the way out of the hotel, I informed the receptionist and she was nice enough to suggest putting the electric mozzie repellant, which I did find it in my room upon return. Thinking the problem is solved, I went to bed that night unguarded. Little did I know that I would be greeted by a bug-infested body the next morning. We had a tight schedule so I whizzed myself out of the hotel early in the morning. But trust me, it was quite torturous as the wounds were really itchy. (We are on a 2-month long trip and don't have the luxury of time at each city).
That night, my partner and I decided to sleep in two other beds (it's a family room so we had two other single beds). The change of bed did helped the situation a little but I can't be more happy to be checking out the next morning. The real shocker came when I kindly informed the receptionist (if my memory did not serve me wrong she's the only brunette of the few receptionists). Her first reaction, in the most callous attitude, was "I don't know, this has never happened in the hotel before" and she went back to doing whatever job she was at. I was slightly dumbfounded and told her that "But that does not mean that there isn't going to be a first". As you can see, the conversation was already off to a bad start. I don't know what came over her (probably conscience) - when we were sitting in the lobby using the wifi to book our next destination, she said "the only thing I can do is recommend you go down to the pharmacy nearby. If the doctor confirms that it's a problem caused by the hotel, we would pay. Otherwise, you would bear the medical cost."
THAT made me flip. Firstly, when such an awful incident happen at the hotel, your concern was not the well-being of your guest but it's the medical cost. Secondly, I didn't know that doctors are able to verify that specific wounds are caused by bugs FROM the hotel.
It was really quite a bummer and a real inconvenience to encounter such an experience right smack in the middle of the trip.
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- Also Known As:
- Ferrucci Hotel Florence