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“Nicest Front Desk Staff Ever” 5 of 5 bubbles
Review of Hotel Ferrucci

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Hotel Ferrucci
Ranked #180 of 421 Hotels in Florence
Huntington Beach, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nicest Front Desk Staff Ever”
5 of 5 bubbles Reviewed 30 July 2014

This was a beautiful hotel with a great location. The main "tourist bus line", the number 23 picks up right down the street from the hotel. Only about a 2 min walk! It will take you every where you need to go.
Beautiful ceilings and a great bathroom with a wonderful shower head. The room was very clean!
The nicest people were working at the front desk. The best experience I have ever had with hotel service. We had booked two twin beds but when we checked into our room the beds were made up as one queen.(A lot of times in Italy they make a queen by pushing two twins together). The only reason I am mentioning this mistake is to point out how nice they were about fixing it. They offered to fix it right away but I told them it was fine to just make the beds up as twins the next morning when they cleaned the room.
The next morning when we were heading out for the day I went to mention it to the receptionist since it was a different lady(I am used to information not getting relayed in situations like this), but I didn't even have to explain it to her. The lady from the day before had let her know and she assured us they were going to take care of it that day. And when we got back we had two twin beds.
They were so nice about everything. Every time we came or left the hotel they wished us a good day or welcomed us back.
I spent months looking for a hotel in Florence , and I was not disappointed by my choice. The people working there made the stay wonderful. The rooms were decorated beautifully and very clean.
I would definitely stay at this hotel again!

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tardis03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrizio F, Responsabile relazioni con la clientela at Hotel Ferrucci, responded to this review, 22 August 2014
Dear Turist,
Thank you for your kindest review!
We appreciate very much that you tokk into consideration the attention and the care of our staff!
We are glad that you enjoyed your stay in our hotel and this thing makes us consider that we are on the"right" way to reach the sharpest requests of our clients.
Thank you once again and be sure that we'll be waiting for you to come back as soon as possible!
Our kindes regards!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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471 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Lake Worth, Florida
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 25 July 2014

We stayed here because of the nice lady at the front desk. When we got to Florence we could not find our B&B and i stopped here for directions and she was so nice and helpful when we needed to stay one more night and our B&B was booked we went straight there and asked if they had a vacancy. The room was nice the Breakfast quite tasty and the fact we only had to walk a block to get there made this a life saver. Again i want to thank the front desk staff for being so nice.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank haygar2389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrizio F, Responsabile relazioni pubbliche at Hotel Ferrucci, responded to this review, 22 August 2014
Dear Turists,
Thank you very much for your kindest review!
We are very happy that we could help you to find your adress as soon as possible!
We also remember that you booked with us and we would like to thank you for all this!
Hope that you'll come back soon to visit us, we wish you all the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 9 July 2014

We booked 7 rooms for my family and I to attend my son's wedding in the Hotel Di La Venetta.
I was ideal for our requirements...small enough for us all to feel we were in our own 'villa', local enough to the centre to be able to walk most places, and excellent value.
All the staff were very friendly and gracious, especially Allessia who arranged all the bookings and was on hand for anything we needed. The night concierge was lovely too.

Room Tip: All the rooms were quiet and whilst modestly appointed all were clean with great showers. They were...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fabrizio F, Responsabile relazioni con la clientela at Hotel Ferrucci, responded to this review, 22 August 2014
Dear Mr M.,
Thanks a lot for your great review. We are very happy to know that our hotel has satisfied your expectations, and you felt as home. All the staff and Alessia send you the best wishes hoping to see you soon in your next visit to Florence. All the best
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 June 2014

Very friendly staff. Close to the city historical center, you can pretty much walk anywhere you want in no more than 25-30minutes and it is a gorgeous walk. We had a n ok room, nothing to complain about. The ceiling is really interesting since it has been conserved from the initial decoration of the building. Only thing is the breakfast that wasn't as complete as expected since it didn't have any cold cuts. But that was no issue since Violeta, the lady who was serving us, made it really pleasant by giving us advice on where to go. The receptionist, Nicoleta was so helpful by welcoming us and also giving advice on the places to visit in Florence. We had a great experience and i personally recommend this hotel to anyone who wants to have an affordable room close to all the tourist interest points.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Victor A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fabrizio f, Responsabile relazioni con la clientela at Hotel Ferrucci, responded to this review, 3 July 2014
Thank you for your review
It 's always a pleasure to have you as a satisfied customer
We are very happy that your stay was so 'nice.
We will report the compliments also to the staff of the hotel and we hope to see you soon in Florence.
Greetings
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 23 June 2014

Very helpful and nice customer service , surprised to find complimentary drinks in the fridge.Modern bathroom just the shower was a bit tight. Superb celling antic fresco painting, which could be a bit more restored to keep the value .
Excellent location , no need any other tranportation but walk.

Room Tip: Not too long stay to be able to give any tip :(!
See more room tips
  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Camelai2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fabrizio f, Responsabile relazioni con la clientela at Hotel Ferrucci, responded to this review, 3 July 2014
I should like to thank you very much for your review!
We are very happy to find out that you had a nice journey in our hotel.
We try to keep fresh the medieval paintings, and we also try to bring new things in the room, as the small bar in each room.
Hope that next time when you'll come back to us, we'll be ready with other surprises!
Looking forward to see you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 23 June 2014

The hotel is far away from the train station, and minimum 25 minutes walk from the major destinations. Which adds minimum 20 euros for the taxi from train station to the hotel. No restaurant around the hotel, no elevator, room with bad smells, extreme crowed bathroom. With an average 90 euro per night without breakfast, it is definitely would be better place in florence.
The staff is not helpful and given ridiculous advice. We were told by one staff on the first day of arrival that there is a major Esselunga supermarket in a 5 minutes walking distance from the hotel, but the next day after wasting 20 minutes on walking, we found out it is a false information.
The staff only intersted in ask us to pay even before the check out, and we found us the bathroom towels are unchanged on our last day of stay. After we paid the bill and ask the hotel to call a taxi, the hotel said the taxi would come. 10 minutes after, the taxi did not come, and the lady at the reception was yelling. We end up getting help from a gentleman on the street and found a taxi to the train station.

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fabrizio f, Responsabile relazioni con la clientela at Hotel Ferrucci, responded to this review, 3 July 2014
We are very sorry to read that your journey in our hotel was unpleasant.
Our hotel is settled not far away from the city center and usually the turists have nice walkings towards the most important turistical objectives.
There are also 2 buses which take the people to the center and the bus stop is very close to our hotel, as you were told by the receptions.
Around our structure there are plenty of ristorants, pizzeria, rosticceria and bars.
The hotel is a medieval building, with a cultural value, so that we can not add an elevator, but our staff helped you to carry up and down your suitcases at the check in and check out, too.
The prices are visible on all the sites ( BOOKING.COM, too), so you decided to book with this price, on the confirmation sent you by email, you could read that the breakfast is not included in the price of the room.
In Firenze there aren't supermarkets everywhere in the center, so that you was informed that the closest one is at a certain distance from us and it isn't open 24 hours.
Your departure day was in the same day with the most important events of fashion in Italy , "PITTI".
Our staff is aware that one day like this brings problems, that all the turists are in a hurry, that the Taxi companies can not be punctual.
That is why the personal tried to avoid these moments.
We understood that this day was not one adorable for you, but we are sure that now we succeded to explain you that Florence is a nice, big, interesting city, and our hotel is usually one of the most crowded structures and the tourists feel good with us!
We are looking forward to meet again in our Hotel!
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Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

This is a great hotel in Florence! The rooms and service you get here is far better than some 4* hotels we have stayed in in the past! The reception staff are really lovely and happy to take you through a map of Florence recommending where to visit. They also helped us by printing out some of our tickets for our onward travel to Rome. They couldn't do enough to help.

The rooms are lovely and spacious with a complementary mini-bar stocked when you arrive. The distance from the centre of Florence is around a 15 minute walk along the river and if like us, you find half the adventure of a holiday, is walking and discovering new things, you'll love this hotel and its location. There are also some great restaurants near by, just near the Piazzale Michaelangelo, if you are looking for something individual and different away from the tourist traps around the centre.

We loved Florence and would definitely stay here again! Real value for money.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sophie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fabrizio f, Responsabile relazioni con la clientela at Hotel Ferrucci, responded to this review, 3 July 2014
Thank you very much for the nice review and especially thank you for the time taken to write it.
It 'been a great pleasure to have had as guests and we hope to see you soon.
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Additional Information about Hotel Ferrucci

Property: Hotel Ferrucci
Address: Via di Ricorboli 2, 50126, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Hotel Style:
#10 Best Value Hotel in Florence
#62 Business Hotel in Florence
#108 Family Hotel in Florence
#148 Romantic Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Ferrucci 3*
Number of rooms: 21
Reservation Options:
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Also Known As:
Ferrucci Hotel Florence

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