We travelled to Florence at the end of May. Overall, we loved Florence and would come back, it’s a beautiful city with so much to see and do. The one hiccup we had in our trip to Florence was staying at this hostel and dealing with the owner of this hostel.
Originally, we booked to stay at Florence Youth Hostel (original hostel), but due to renovations they transferred us to this hostel. Good thing that we had emailed them prior to our trip, otherwise we highly doubt that they would have contacted us to even notify us of this change. Now, our original hostel had a policy where we can check in by 10pm, and given that we were only scheduled to arrive in Florence at 9:30pm, we had to ensure that the new hostel would still be open. To our disappointment, they were not open past 7, and said that they will charge us 20 euro for late check-in. The reason why we booked the original hostel was due to their late check-in policy, so why would we have to pay extra to check-in when it’s not our fault that this hostel was renovating? But fine, we decided to go ahead anyways given that it’s hard to find a new hostel last minute. We arrive at 9:30 pm and there is no one at the door to greet us. So why exactly are we paying this 20 euro fee? To stand in front of a locked door and hope that someone shows up eventually? Finally the person arrived, and let us into our room. After 30 min of wasting our time trying to find the keys to the office, trying to call the owner to find the wifi password, and trying to find out the information of how much we need to pay, we finally settle in. Again, we paid 20 euro to wait for an incompetent person who doesn’t know anything about the hostel to check us in, why?
The next morning we finally meet the owner, and she says we have to pay the whole fee in cash up front. In all our time of staying in many hostels across Europe, we were never asked to pay in cash. Her argument is that this is the policy of our original hostel, and we should have known this. Now she is a hypocrite because she doesn’t follow the original hostel’s policy on check in and scams us with her 20 euro check in, but she does follow the original hostel’s policy of payment? Woman, make up your mind. Then, she has the guts to tell us that she is being nice by charging the original policy rate because her hostel is more expensive. EXCUSE ME??? Our original hostel transferred us here. You agreed to take visitors from the original hostel to your own hostel, your agreement with the original hostel owner is not OUR problem. You are not doing us any favour. She continued with her attitude by saying that we can go look for another hostel. Again, how is it our problem that she agreed to help out the other owner by taking their guests? She also charged us higher city tax than the original hostel, again, choosing her own policy over the original hostel to benefit her financially and being inconsistent with the policies that she was applying. By the end, to avoid wasting any more time arguing with her so we can go and see the city, we decided to pay her the full amount. The hostel is nice, and it’s in a fantastic location, but if you’re being transferred here from Florence Youth Hostel, BE WARE, you WILL get scammed!
- Official Description (provided by the hotel):
- We are located in the heart of the city, close to the famous Ponte Vecchio and Uffizi Gallery, with spacious rooms at budget price. ... more less
- Reservation Options:
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