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“Slick salesman, poor quality and service”
Review of AJ Leather Factory

AJ Leather Factory
Ranked #50 of 334 Shopping in Florence
Attraction details
Reviewed 18 October 2013

I had very high expectations as this place was recommended by a friend. The salesman (not sure if he is one of the owners or not), Sam, was very friendly and quite the salesman. He guaranteed the quality of the distressed buffalo handbag I was interested in, making a point of telling me this partcular leather would wear very well, and told me that I would be getting a nice VAT tax return thus reducing the great deal he was giving me.
Well, I have yet to receive my VAT tax return 5 months later. I sent 2 e-mails to the company requesting information that would allow me to track down the return. Not knowing the VAT tax company AJ uses makes it impossible for me to do anything. I cannot tell you how put out I am that they refuse to even take the time to tell me their VAT company let alone give me my DOC # in order to receive the money owed to me.
If that was not bad enough, I have not been happy with the quality of the bag which I paid several hundred dollars for. After only 5 months of carrying it every so often, being very careful not to set it on the floor anywhere, the leather looks worn in spots and some of the raised areas of the distressed finish have torn off! The first time it happened was after having carried the bag less than a week! I even had feet put on it in order to try and avoid the wear I was beginning to notice.
I am unhappy to say this lovely showroom with a lot of beautiful leather is not a good deal at all. There are way too many leather shops in Florence to risk going to AJ.

6  Thank Betsy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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48 - 52 of 52 reviews

Reviewed 24 August 2013

My experience in this store was similar to all the leather shops in florence this may, 2013. Outrageously high prices that start coming down when you walk away. So i got a nice leather jacket 55% off including the VAT refund which in order to get the clerk had to scan my card both for the store purchase, and for TAX FREE MILANO, supposedly to verify it was a US card.
Then i saw that the clerk in his enthusiasm had not quite exactly explained the TAX FREE process. Fair enough, i would have to get the paperwork stamped at customs leaving europe and mail it in. What i didn't expect was to see a cash advance the next week on my card from NTFM (cash free milano ?).
Fortunately my credit card co. saw this and cancelled my card, while i am still traveling. Then TAX FREE MILANO is somehow able to add more charges, instead of refunding any VAT. So my main complaint about this store is the misleading way the VAT refund is handled, plus exposing my card to fraudulent charges.
first time in many years of travels in europe this has happened to me!

7  Thank g t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017 via mobile
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Thank Yoo Jin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2016
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Thank reisimmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2016
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Thank ubud123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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