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“Lovely hotel excellent staff”
Review of Hotel Bijou

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Hotel Bijou
Ranked #285 of 411 Hotels in Florence
San Francisco
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Lovely hotel excellent staff”
Reviewed 27 December 2010

We stayed at this hotel for 2 nights and were extremely happy with our choice. The staff were friendly and helpfull giving us directions to every location we asked about. The double room we had was cozy and had everything we needed. The hotel offers excellent value for money which is difficult to find these days. We look forward to out next visit!

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller7957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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234 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Vancouver, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 December 2010

The hotel is conveniently located 5 minutes from Firenze R/R Stazione. The reception was cold and unfriendly. Beware of DOUBLE CHARGING. We were charged on our VISA for one night before we arrived in the hotel. We are presently is in dispute with the hotel through VISA.

Stayed November 2010, travelled as a couple
Helpful?
3 Thank nofrilltravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Direttore at Hotel Bijou, responded to this review, 20 December 2010
We are sorry but you're wrong: we have never charged two times a guest. We only request credit card pre-authorization to guarantee the reservation. Please check ask your bank and change this wrong review. Thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Athens
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 9 November 2010

This is probably the worst hotel I have ever stayed at. Room No.12 was a 5 star nightmare.

I promised the person at the recepetion that I wouldn't upload the photos of the room, in order not to do more damage, but this room was totally unacceptable and the "offered" rate was likewise scandalous. I seriously advise anyone with intentions of even remotely staying at this hotel to think twice. It's classified as a 2 Star hotel but it really does not even qualify for any star, more like a big X.

Although the staff were helpful and friendly, there was nothing that could compliment the room and the condition it was in.

Terrible.

  • Stayed November 2010, travelled with family
    • Value
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Helpful?
5 Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2010

Three friends and i did a tour of europe this summer and this hotel was the worst hotel we stayed in. First of all, it is a part of another, nicer hotel. whenever we needed anything we had to go to the other hotel which is across the hall for help. The staff was rude and inconsiderate. they told us our room would be ready at 1:30 so when we showed up at 3 soaking wet (it had been raining) they made us wait twenty minutes (in the other hotel lobby) while they prepared our room. Because we were leaving early in the morning we asked to pay the day before. The manager who was reading a newspaper at the time told us to come back in a couple hours and then we could pay for the hotel. If you stay here, do not stay in a room bordering a bathroom! the walls are paper thin and i was awakened every night when someone flushed the toilet.

  • Stayed July 2010, travelled with friends
    • Value
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Helpful?
1 Thank Kathryn555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etrusco66, Direttore at Hotel Bijou, responded to this review, 30 January 2011
Dear Sirs,
we suspect you stayed in another hotel, not at Hotel Bijou: our hotel it is not absolutely a part of another hotel. The Hotel Bijou is run and owned by the V.T.B. sas: this company has only the Hotel Bijou, it doesn't own or run other hotels. You talked about another hotel, you said you waited in the other hotel lobby, but what is the name of the other hotel? Obviously, you did not mention it because there is not another hotel! Also, you said the hotel walls are paper thin: sorry that's absolutely insulting and false because the Hotel Bijou is situated in an ancient building in Florence, and everybody knows all ancient buildings of Florence have very thick walls.
For these reasons, your review is not absolutely credible, sorry: if you were honest people, you would delete it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2010

My partner and I did a week long city-break in florence and we couldn't have chosen better! The fact that it's just around the corner from the Termini is amazing as we got there by coach after a night flight, and were dropped off outside. We were tired and travel-weary and when we got to the hotel we were glad to be signed in quickly and taken to our room. Sure, there were no frills and there was no orchestra to welcome us, but honestly, who needs it?

It's in a brilliant location, we left every morning and walked to the via nationale where there's an outstandingly cheap supermarket (yet good quality, with a deli etc. also cleverly avoiding the mega-high prices of the tourist district) where we picked up bread and things for lunch and fresh melon for breakfast, and then it was a 5 minute walk to the famous markets of San Lorenzo, and another couple of minutes to the Duomo (possibly the heart of florence).

Customer service was great. We were asked to change room halfway through the week but this was no hardship as we got a better room than before, and they were very good about it all! Let us keep our bags at the hotel (sign out at 12:00 but plane didn't leave until 23:00) saving us the hastle of keeping them at the train station.

Overall a brilliant stay, and the hotel was exactly what we needed it to be, we went for the city, after all, not to sit inside all day watching tv!

  • Stayed June 2010, travelled as a couple
    • Value
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Helpful?
Thank Olly89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plovdiv
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 April 2010

I was there in September 2009, the location was perfect and we found it right away - just across from the train station. we got the cheapest room with shared bathroom it wasn`t quite clean but wasn`t so bad. the room was really tiny and the bed had only one sheet for 2 people, The street where the hostel is is quite noisy in early morning and there were some mosquitos biting my girlfriend in the night. Ithink that the rooms with private bathroom were better but we stayed only for a night and that`s why we took the cheapest room. Anyway for this price the conditions were ok.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ivanPlovdiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
2 reviews
Reviewed 3 December 2009

Although the hotel was clean, the room size was decent and location of hotel was close to major attractions, our trip was slightly dampened by the hotel's unwillingness to provide free breakfast as mentioned on the hotel website's FAQ section. Staff adamant that making a reservation online on the hotel's website does not mean making a direct booking and obtaining a free breakfast - even though there was a link that said "book here directly". Take care to confirm details when making bookings online.

  • Stayed November 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eventus_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
etrusco66, Direttore at Hotel Bijou, responded to this review, 30 January 2011
Dear Sirs,
sorry but the Hotel Bijou does not provide free breakfast. You wrote on the hotel website's FAQ section you read about Hotel Bijou providing free breakfast: it's a pity you are a bit careless and make a mess of things because the FAQ section in the Hotel Bijou's website does not exist at all. Where did you get this wrong information? Which website did you visit? Surely you did not visit the Hotel Bijou's website. Also, the fact you "book directly" does not means the breakfast is included: always you have to ask and check what is included in the hotel rate.
For these reasons, since you wrote false information your review is not credible, sorry.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Bijou

Property: Hotel Bijou
Address: Via Fiume 5, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #285 of 411 Hotels in Florence
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Bijou 2*
Number of rooms: 22
Official Description (provided by the hotel):
the Hotel is situated at 3rd floor of a magnificent old classic Florentine style building in the historical center, very close to the central train station of Firenze S. Maria Novella (100 mt., only 3 minutes walk) and Mc Donald's store, nearby the Exhibition Center of Fortezza da Basso, and in front of the Congress Center and the Business Center and in short distance from all the points of attraction of the city. The hotel is very near the wonderful Church of S. Maria Novella, the Medici Chapels and the traditional Market of San Lorenzo, next to the marvellous Church of San Lorenzo. At only 50 mt. there are also a nice Chinese restaurant on the corner and the Supermarket CONAD. The hotel has an elevator; rooms are equipped with private bath, A/C, heating, telephone, and TV set: some rooms have external bath. On demand, it's possible to have rooms with balcony. There is also a nice terrace on the roof where guests can sunbathe and enjoy a marvellous view on the city. Information about museums and wine-and-food tours in Florence and in Tuscany countryside. Breakfast is Continental with buffet: prices can range. No night curfew in hotel: concierge service is 24 hours a day. Fax service in hotel. We accept all kinds of groups: schools, religious, seniors, families, etc. Before departure, you can leave your baggages in hotel free of charge and for all the time needed. Credit Cards accepted: VISA, MC, JCB, AMERICAN EXPRESS. There is possibility of FREE parking or garage in the area. Hotel run by a family; they take care of their hotel personally and speak English, Spanish, French. To get FURTHER INFORMATION, LAST-MINUTE, CHEAP RATES, DISCOUNTS & SPECIAL OFFERS please visit our websites => hotel-bijou - florenceroomshotelbijou ... more   less 
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Also Known As:
Bijou Hotel Florence

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