This place was cheap, more like an uscale hostel with a basic breakfast. When we got there, the manager, Clara informed us that she had to take us to another B&B because the sink in our room's bathroom was broken by the guest in the room the night before. Fine, she paid for the cab and took us there herself. the other B&B was ok, but was desolate- noone was staffing it, nor were there any other guests. When we came back to the Montebello the next day, we got put in a room with no bathroom, even though I had saved the confirmation email which clearly stated we were supposed to have an ensuite bathroom. What was worse, was that not all the rooms were booked in the place, and they had fixed our origional room, because people were now staying in it. We did not get a refund for the downgrade of room- instead Clara argued that our origional rate was so good we were getting a great deal, and the origional owner was out of the country so we could not contact him.
The plus was that the street outside was dead quiet at night. We just had the worst room in the place (only 2 rooms did not have own bathrooms) . The triple looked very nice, and some of the doubles with bathrooms were also very comfortable looking. Anyone would be fine here if they really did have room with a bathroom, but that cannot be guaranteed even if that is what you had reserved. Also, there are a few places in Firenze with Montebello in their titles- so check the address
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