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“Perfect location for a short stay in Firenze” 4 of 5 bubbles
Review of Universo

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Universo
Ranked #252 of 421 Hotels in Florence
Barcelona, Spain
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect location for a short stay in Firenze”
4 of 5 bubbles Reviewed 2 November 2013

We stayed at the hotel in 2010 and again last week with 6 friends. For 3 star this hotel is very good, excellent staff, good breakfast, excellent location for seeing Florence. The rooms are good, clean with comfortable beds, but need a lick of paint.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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501 reviews from our community

Traveller rating
    94
    211
    99
    60
    37
See reviews for
74
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37
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Hassleholm, Sweden
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 27 October 2013

We booked a doubleroom i January for two nights in end of September. We got a bedroom 2.33x3.50 = 8,155 sqm. We had to through out a chair to go inte our room and we hade to keep our luggage in the toilet (1.95x1.20 = 2,34 sqm) and take it out in the corridor when we need to use the toilett for other purpose. When we complained in reception they told us it was normal (!) size of hotelroom in Italy. A very bad explanation to a couple with experince of hundreds hotels in Italy and other countries in Europé and USA. After much argue we got the adress to the manager, but he has not answered our complaint and our demand in paying back a part of the roomprice. One star for the location is almoust too much for such a bad hotel.

Mats&Inger Jeppsson

  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Mats-in-Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Cape Coral, Florida, United States
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed 20 October 2013

Be prepared to walk up steps to your room even though they have an elevator!
Room standard except for wild color
Bathroom not so good. Mold in shower, window
Breakfast decent
Would
not choose this one again

Room Tip: One without steps to reach it
See more room tips
  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank VickiD835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novato, California, United States
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 14 October 2013

wow, what a very very small room. My wife and I couldn't pass eah other in the room. their was no closet, no place to store belongings. The elevator could only handle two with luggage. Free buffet breakfast was a plus and the hotel was very clean

Room Tip: dont stay here!!!!!!!!!!
See more room tips
  • Stayed October 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jerry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 2 October 2013

We were very happy with the location. It was perfect. The rooms were clean and comfortable and we were very happy that they had English channels on the TV. We found the staff curt and at one point very argumentative. They wanted us to pay for internet services, which isn't a problem BUT it wouldn't work. They insisted that it was working. We even asked the front desk to go check with us and to check the computers off the breakfast room but he said those were different. Unfortunately we had a family emergency back in the United States and the internet was crucial at that point. We ended up not having to pay for the internet but I felt the customer service could have been more professional-especially in times of emergency. The night woman did allow me to go into her office to use her computer and that was greatly appreciated.

Room Tip: Ask for a room with a view of the square.
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  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank jean3386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

Because of arriving during a busy time in Firenze, we only had one night. Excellent location on one of the quieter piazzas. The room was clean and comfortable. The service was hospitable. Tony, at the front desk, secured a night at a neighbouring hotel, nowhere near as good. Continental breakfast was more than adequate. Many good patios and trattorias nearby.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank evamurray2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaverton, Oregon
1 review
4 of 5 bubbles Reviewed 25 September 2013

We were at Hotel Universo 2 nights. Great location, Susanna (desk assistant) was very helpful, rooms nice looking right down on the square. easy walk to town. Cucine Tipica resteraunt next door was great... Enjoy your stay... Gordy from Portland, Oregon USA

Room Tip: ask for a room facing the square...
See more room tips
  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gordon l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Universo

Property: Universo
Address: Piazza di Santa Maria Novella 20, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Business Centre with Internet Access Free Breakfast Room Service
Hotel Style:
Ranked #252 of 421 Hotels in Florence
Price Range (Based on Average Rates): £
Hotel Class:3 star — Universo 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Universo Hotel Florence

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