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“Quirky and pleasant!”
Review of Hotel Universo

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Hotel Universo
Ranked #239 of 410 Hotels in Florence
Reviewed 16 December 2013

stayed for three nights in early December 2013 and loved the big, wide view of the Piazza Santa Maria Novella out of two large windows! It is a somewhat quirky hotel with weird decor but once you adjust to that, it becomes part of the background and you can just enjoy being there without too much fuss..the sun streams in through the windows in the afternoon and makes it a very enjoyable experience, relaxing, quiet, and yet with a spectacular view!
the breakfast is good but could be better! Maybe some hot eggs need to be aded to the menu to make it worthwhile on a cold, winter morning!
nonetheless, Universo makes for undeniably good experience and comfort!!

Room Tip: Overlooking the Piazza of course!
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  • Stayed: December 2013, travelled on business
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Thank MeenakshiT_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 18 November 2013

I am going with the very good rating on account of the service we received after we complained about the first room, and the room improvement after our first day.
We saw a construction crane in front of the hotel on Google street map when we checked out the hotel before booking and were concerned about construction noises. As the street view map could be old and nobody in recent TA reviews mentioned anything about construction noise, we emailed the hotel which assured us that construction IN the hotel was finished. What it didn’t say was that there’s construction right next door. We read a raving TA review about Room 509 so we asked for that room if at all possible when we went ahead and booked and paid extra for a view room. We also prepaid to take advantage of the free internet offer.
On arrival around noon, we immediately saw the big crane by the hotel just as on the Google Street map, somewhat worried but there was no unusual noise (read on!) as we approached the hotel. On entering the small lobby, a very nice, all smiley man helped us, offered to hold our luggage which was delivered to our room before we came back from lunch and visiting the Duomo. We did not get 509 as requested but another one (51). When we entered the room around 3:30 or 4pm, we were blasted with jack-hammering noises that were just unbearable even with the window closed. Both the room and bathroom were extremely small. The AC wasn’t working (remote control nowhere to be seen) and it was quite hot from the afternoon sun. We went down to talk to the front desk, a.k.a., Lisa, to see if we could have an alternate room. We were shown another room (29) in the back. My husband emphasized to Lisa that we had paid extra for a view room and had asked for 509. She said 509 was taken but would be available the next day. We needed to only pack up in the morning and the staff would move us while we’re out. We agreed to the compromise and kudos to Lisa as I felt that she did try hard to make us happier given the circumstances. Even without a view, we’re definitely happier with 29. It’s much more spacious and the AC worked and it’s quieter by virtue of the location (Lisa assured us that the construction noises were usually not as bad and they’re contained from early morning (7:30 or 8am to around 5:30pm, so if you want to sleep late or take an afternoon siesta, factor that in). The bathroom was just as tiny and the shower just as cramped.
When we came back from Pisa the next day, we went to 509 and found incredible improvement. It’s two level, modern and good-size bathroom and a small sitting area (sofa can be pulled out to be a bed) with a TV downstairs (there’s even a safe), and a spacious bedroom which open to a small terrace upstairs. There’s even a huge sink for doing laundry in the bedroom. This space was night and day when compared to the other two rooms. Except for the concrete floor (luckily we brought disposable slippers) and the weird space (not exactly a closet and the hangers couldn’t be removed) for hanging clothes, and no chairs out on the terrace), everything about this space was excellent. If this was the room we got from the start, we’d have rated this hotel excellent.
Breakfast was average but decent considering it’s included in the rate. Brioches tasted packaged but there’s a selection of meat and cheese which we’re not expecting for a continental breakfast. We could also order cappuccino from the woman staffing the room. The elevator was definitely your typical small European contraption and we found that we had to walk a few steps up or down depending on the floor we selected for the elevator to stop. So beware in case you need help with luggage. We would recommend this hotel only if you can get 509 or one of the rooms with a 3 digit numbers as they appear to be the newer part of the hotel.

Room Tip: Ask for 509 or one of the newer rooms that have a 3-digit number.
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  • Stayed: October 2013, travelled as a couple
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Thank FunTrips101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

We stayed at the hotel in 2010 and again last week with 6 friends. For 3 star this hotel is very good, excellent staff, good breakfast, excellent location for seeing Florence. The rooms are good, clean with comfortable beds, but need a lick of paint.

  • Stayed: October 2013, travelled with friends
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Review collected in partnership with Easytobook.com
Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2013

We booked a doubleroom i January for two nights in end of September. We got a bedroom 2.33x3.50 = 8,155 sqm. We had to through out a chair to go inte our room and we hade to keep our luggage in the toilet (1.95x1.20 = 2,34 sqm) and take it out in the corridor when we need to use the toilett for other purpose. When we complained in reception they told us it was normal (!) size of hotelroom in Italy. A very bad explanation to a couple with experince of hundreds hotels in Italy and other countries in Europé and USA. After much argue we got the adress to the manager, but he has not answered our complaint and our demand in paying back a part of the roomprice. One star for the location is almoust too much for such a bad hotel.

Mats&Inger Jeppsson

  • Stayed: September 2013, travelled on business
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3  Thank Mats-in-Sweden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

Be prepared to walk up steps to your room even though they have an elevator!
Room standard except for wild color
Bathroom not so good. Mold in shower, window
Breakfast decent
Would
not choose this one again

Room Tip: One without steps to reach it
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  • Stayed: October 2013, travelled as a couple
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2  Thank VickiD835
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

wow, what a very very small room. My wife and I couldn't pass eah other in the room. their was no closet, no place to store belongings. The elevator could only handle two with luggage. Free buffet breakfast was a plus and the hotel was very clean

Room Tip: dont stay here!!!!!!!!!!
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  • Stayed: October 2013, travelled as a couple
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3  Thank Jerry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

We were very happy with the location. It was perfect. The rooms were clean and comfortable and we were very happy that they had English channels on the TV. We found the staff curt and at one point very argumentative. They wanted us to pay for internet services, which isn't a problem BUT it wouldn't work. They insisted that it was working. We even asked the front desk to go check with us and to check the computers off the breakfast room but he said those were different. Unfortunately we had a family emergency back in the United States and the internet was crucial at that point. We ended up not having to pay for the internet but I felt the customer service could have been more professional-especially in times of emergency. The night woman did allow me to go into her office to use her computer and that was greatly appreciated.

Room Tip: Ask for a room with a view of the square.
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  • Stayed: September 2013, travelled as a couple
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Thank jean3386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Universo

Address: Piazza di Santa Maria Novella 20, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Business Centre with Internet Access Free Breakfast Room Service
Hotel Style:
Ranked #239 of 410 Hotels in Florence
Price Range: £55 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Universo 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Universo Hotel Florence

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