Our rooms were booked and paid for almost one year in advance. Upon arrival, we discovered that this hotel had re-sold our rooms and had booked our group in 3 different extremely inferior hotels. Our stay in Florence was nearly ruined. Residence La Contessina blatently refused to provide us with any compensation or reimbursement. This is the worst customer service I have ever experienced in all my travels.
- Official Description (provided by the hotel):
- Aristocratic and Bohemian, classic and comfortable, residence La Contessina is a fresh and dynamic alternative to a hotel for a stay in the old town center of Florence. With an elegant and comfortable assortment of studios and full apartments, residence la Contessina is ideal for a lovely vacation but is also equipped for events and meetings. A multi-purpose hall, services and closeness to the Santa Maria novella train station, the conference center and Fortezza da Basso make residence La Contessina very attractive for family and business stays, as well. ... more less
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- Also Known As:
- Residence La Contessina Florence