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“This hotel is dishonest and cheats its guests.”

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Residence La Contessina
Ranked #57 of 422 Hotels in Florence
Certificate of Excellence
GreenLeadersBronze level
Saint Paul, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“This hotel is dishonest and cheats its guests.”
Reviewed 12 October 2010

Our rooms were booked and paid for almost one year in advance. Upon arrival, we discovered that this hotel had re-sold our rooms and had booked our group in 3 different extremely inferior hotels. Our stay in Florence was nearly ruined. Residence La Contessina blatently refused to provide us with any compensation or reimbursement. This is the worst customer service I have ever experienced in all my travels.

  • Stayed September 2010, travelled with friends
    • Service
Helpful?
14 Thank susanrs325
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Tucson, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 October 2010

While we had made and paid for 5 rooms in Nov 2009, when we arrived at the hotel they had sold our rooms to others. They said when we hadn't arrived by 3 PM, they thought we weren't coming. Patently untrue, as they had already booked us in 3 different hotels, which were far inferior to what we had paid for. They seemed to think that paying our cab fare to our (separate) hotels and offering us breakfast in the morning was sufficient compensation! I would never book at this hotel. While you might think you have a room, they will take your money and run.

Stayed September 2010, travelled with friends
Helpful?
9 Thank Globe_trotter49_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
central city
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2010

We booked and paid for this hotel 9 months in advance. When we arived they had given our rooms to someone elso and had no room. They then booked us in another hotel which was lower rated. When we asked for some adjustment on the cost they flatly refused. Do not trust them.

  • Stayed September 2010, travelled with friends
    • Value
    • Service
Helpful?
5 Thank stevebevcurry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, AZ
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 September 2010

In November, 2009, we booked and paid in full for 5 rooms, 2 nights, 9 guests. Upon arrival at 7 PM, we were told the rooms were not available, and they split us up into 3 separate hotels, one of which was clearly an inferior hotel, mold on the shower, no hot water, etc. They booked us for 3 of our 5 rooms in that cheap hotel. The next morning, we asked to be moved back to La Contessina, but they said they were unable to do that. The day we left, we asked the manager, Mario for compensation of 1/2 our room rate, and he refused. "It is impossible to give refunds!" Our initial agreement states that no refunds are given if cancellation occurs later than 10 days before arrival. You can bet they would have pocketed our money had we not shown up. Don't let La Contessina cheat you!

  • Stayed September 2010, travelled with friends
    • Value
    • Service
Helpful?
9 Thank rlwtucson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 July 2010

Nice location, spacious family room. The breakfast largely consists of cake. The staff was friendly enough, but we got the feeling that they prefer the kind of guest that doesn't smile on a daily basi and only wants to visit the cathedral.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marimur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
contessinaFirenze, Proprietario at Residence La Contessina, responded to this review, 18 October 2012
Dear Guest,
I'm very sorry you don't feel welcomed here with us. Usually we have guests coming to visit museum, and famous arts sites of Florence (including cathedral) but we are ready to help you in your turistic needings as concert tickets, restaurants, wine tasting, congress and meeting and what so ever. Probably you are right, art is our daily bread, but really we are very happy to help our guest in their exigences.
I really invite you to visit us again to let you change idea.

Chiara Pelagotti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 July 2010

It was spacious and two stories, however the bathroom was not the cleaniest.

Its basically like staying in an apartment, it is close to the train station which is nice if your backpacking through Europe.

The train station is father from the central part of Florence (area around Duomo and Uffizi) however Florence is a small city you can walk from one end to the other in 20 mins. The Duomo is about 10 min walk away from the hotel.

Also the hotel will let you use they're bicycles for free if you are concerned about the walk.

  • Stayed June 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel_allsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 11 July 2010

we stayed here for 4 nights in an apartment for 3 people. The hotel is mini-apartment style, so one bed was in a loft area on the second floor and the kitchen, bathroom, and sofa bed were downstairs. The kitchen does cost extra to use. Our room had a tv/computer with internet for extra. It was very nice to have so much space after being in small hotels during the rest of our stay in Europe. The room, beds, and bathroom were very clean. The only problem was the shower didn't drain well, so you had to turn it off and wait before rinsing off. My sister who had studied abroad in Florence before, said it was a common problem since the city is so old, the pipes don't work well.

The hotel is very close to the train station, and kinda farther than a lot of hotels to the central part of Florence. However, Florence is a fairly small city, so we could still walk to the Duomo, Accademia, and riverside in around 15-20 minutes from the hotel. Also, the area has plenty of restaurants and shops nearby. Since it is close to the train station, walking that direction didn't seem as safe at night, however if you walked towards were the sights are it seemed fine.

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeffiner52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence La Contessina

Property: Residence La Contessina
Address: Via Faenza 71 | From Via Cennini to Via Nazionale, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Florence
#10 Green Hotel in Florence
#11 Business Hotel in Florence
#40 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence La Contessina 3*
Number of rooms: 24
Official Description (provided by the hotel):
Aristocratic and Bohemian, classic and comfortable, residence La Contessina is a fresh and dynamic alternative to a hotel for a stay in the old town center of Florence. With an elegant and comfortable assortment of studios and full apartments, residence la Contessina is ideal for a lovely vacation but is also equipped for events and meetings. A multi-purpose hall, services and closeness to the Santa Maria novella train station, the conference center and Fortezza da Basso make residence La Contessina very attractive for family and business stays, as well. ... more   less 
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Also Known As:
Residence La Contessina Florence

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