Leonardo at the desk was a fantastic help in every way. However....
On arriving, the Hilton Honors check-in was NOT honoured.
I waited for a while behind a Japanese tour guide checking in her group of non- Hilton Honors charges. I was finally told to go stand in the line-up of other guests. Check-in thefore took 20 minutes, when in any other Hilton the wait is 2 minutes max for Hilton Honors guests.
Reqests were slow in being fulfilled. We had to reqest shampoo on 3 ocassions before we received any. The request to fix our room clock was only made twice over two days.
There is a 6 Euro per hour charge for an internet connection, but it must be used in one sitting. Once the account is activated, the clock starts its rundown and doesn't stop until the hour has expired, whether you log out or not. Furtheremore, the business centre computers, request a 20 min limit for use.
There is a neat sliding panel between the bedroom and bath, whereby one can luxuriate in a bath while looking out on to a wonderful landscape of the city of Florence with its domes and spires. There is also a pocket door between the bedroom and hall and bathroom area, for complete privacy.
Ample buffet breakfast including porridge, waffles, ome;ettes and eggs done to order on demand. However, you must chase down a server to make these requests. No one comes to your table to take requests.
Best bar snacks at any Hilton we've used but also highest bar prices. A shot of booze is 10 Euros, but the snacks include taco chips ans salsa, potatoe chips, peanuts, pistachios, open faced finger sandwiches, vegetable and cheese skewers and trays.
- Official Description (provided by the hotel):
- Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more less
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- Also Known As:
- Hilton Florence Metropole Hotel Florence
- Florence Hilton