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Hilton Florence Metropole
Ranked #145 of 421 Hotels in Florence
Chiba, Japan
1 review
“Excellent!”
Reviewed 16 January 2014

The location is not very convenient but they offer shuttle service between the railway station and the hotel. The breakfast is just ok comparing to other Hilton hotels. But the hotel itself is excellent! Comfortable and very clean room, lobby and lounge!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kazuhiko F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile reception at Hilton Florence Metropole, responded to this review, 22 January 2014
Dear Guest,

first of all we would like to thank you for your words, starting from the title of the review!
It’s been a pleasure to welcome you and we are happy if we have contributed to guarantee a special stay!

We really hope to see you again soon!
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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torino, Italy
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 January 2014

Great structure, the hotel shuttel service, frequent and free compensate the distance from downtown. Recommanded to tourists who travel by car and do not want to use it in the caotic limits of the centre of town

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Marco M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile reception at Hilton Florence Metropole, responded to this review, 16 January 2014
Dear Guest,

First of all we would like to thank you for your recent stay in Florence and for your good words.
Hoping to welcome you soon.
Regards
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jerusalem, Israel
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 January 2014

Very nice hotel , a little bit far from the city but it have a free shuttle to city center. The most impressive is the wonderful front desk team: Leonardo ,Ilaria and Tomasso that did everything to improve our stay . Of sure we will come back and to recommend this hotel to all our friends!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank monel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, 9 January 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards

Daniele Fabbri
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, United States
1 review
Reviewed 7 January 2014

Lovely stay and beautiful views from rooms with a city view. Shuttle to the city centre is excellent (as would be a shuttle to the airport!). Hotel is very quiet and the breakfast is excellent. The restaurant staff were extremely welcoming as were the hotel staff generally.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, 9 January 2014
Dear Guest,

your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users!

Kinds Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zionsville, Indiana
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 5 January 2014

This was one of the best values on our entire Italy trip. The hotel was in a nice location and provided a free shuttle into town. (which was way better than trying to park) The free bag check allowed us to check out and then take another trip into the city before leaving for our next destination.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nancymk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, 9 January 2014
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.

We are waiting for your return and we really hope to welcome you again soon.

Best regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Queensland
Level Contributor
42 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 January 2014 via mobile

Great little overnight stay on our way to rome. Rooms were clean and comfortable and the hotel is well presented, if a little far out of town.

Only downside.

The whole paying to use the hotel facilities is a bit rubbish (jacuzzi). You book a 4-5 star hotel so you can use the facilities. I've not stayed at any hotel anywhere in the world where you have to pay to do so - I found this highly annoying and declined out of principle.
Imagine if the marina bay sands in Singapore charged guests to use the pool on the roof??

Stayed January 2014
Helpful?
Thank Noondog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, 9 January 2014
Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.

Best Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Armada, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

This has a nice location with a shuttle to the city. Rooms are very small and have a strange lay out, glass door on bathroom and full window (floor to ceiling) looking into bathroom from bed. Beds are just a mattress on a platform and not very comfortable. If you are only staying one or two nights, it's worth dealing with, if a longer stay, find a more comfortable location.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Kathieluc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, 9 January 2014
Dear Guest,

First of all we would like to thank you for your recent stay in Florence.
We are extremely sorry for the unsatisfactory experience you had during your stay.

In the meantime we really apologize for any inconvenience and, please, rest assured of our best care.
Best and kindest regards.

Daniele Fabbri
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Florence Metropole

Property: Hilton Florence Metropole
Address: Via del Cavallaccio 36, 50142, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#83 Luxury Hotel in Florence
#84 Business Hotel in Florence
#134 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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