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“Too far from everything”

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Hilton Florence Metropole
Ranked #143 of 421 Hotels in Florence
Rochelle, Illinois
Level Contributor
121 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Too far from everything”
3 of 5 bubbles Reviewed 30 May 2014

I knew that this hotel was far from the city center but I didn't realize how far it was. I thought that the shuttle would be convenient but it's weird schedule was not.
We checked in and were given a room with two twin beds even though I had reserved and paid for a king bed. The first time ever I've been downgraded instead of upgraded in a hotel. Go back down and they gave me an "upgrade" to a city view. What city view? Yes you can see the Duomo in the far distance but I wouldn't call that a city view. The room was nice, the bathroom had a nice tub which the first room didn't and it was maybe a couple feet bigger. But the light blocking shutters were so nice that we slept until 11 am the first day. Great way to rest from a long flight. Hilton members get free wifi so sign up before going if you are not already a member.
If the shuttle fits your schedule it's fine but the hours are weird being 1 hour apart to 1.5 hours so it's hard to remember. Because we were at a conference we ended up taking a cab several times because the shuttle did not fit our schedule. I didn't like this inconvenience but all the drivers were very polite and helpful. The shuttle does drop you off on the far side of the train station so it's a good walk into town still.
We didn't have breakfast at the hotel but across the street there's a small bar that sells pastries and coffee for 1EUR. We ate at a bar next door at the mall and the food was fine and had huge portions. Not a lot of options but good for when you are hungry and don't want to spend all the time to go to town.
There is a beautiful hot tub in the basement but you have to pay an extra 8EUR to use it. The only Hilton that charges extra to use a facility such as a hot tub. There is also a great exercise room in the basement. It was an okay hotel. Nothing memorable about it except how far it was.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pandabear6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review, 26 June 2014
Dear guest,
We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in the usual service for which our hotel is noted. Your comments are being reviewed and we are looking forward to welcoming you again, not only at Hilton Florence Metropole but also at any of our other Hilton hotels.
Kind regards,
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,846 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Stoke-on-Trent, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 29 May 2014

We stayed 3 nights at this excellent hotel & had a wonderful time. The room was comfortable with all the facilities we wanted. We had access to the Executive Lounge which was a great place to relax in the evening with complimentary drinks & snacks. The staff throughout the hotel were friendly, knowledgeable & helpful & provided exemplary service. The hotel is not in the centre of the city but there is a regular shuttle bus service to & from the city centre which takes about 20 minutes.

Room Tip: Ask for a high floor with a city view.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarienMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review, 26 June 2014
Dear Sir/Madame

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels
Kind regards,
Anna Neri
Web & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ruislip, United Kingdom
Level Contributor
5 reviews
4 of 5 bubbles Reviewed 29 May 2014

We found the hotel very good, rooms were nice and clean and staff very helpful as expected from a hilton. However, we thing free wifi access should be a must nowdays its like paying extra for towells or hair dryer. 15 euros per checking your mail or a litle more is excesive. We chose this hotel because it was a hilton.We knew it was appart from the center but decided booking it because of the shutle service. This way we could forget about the rented car all the weekend. We found the shutle service insuficient the last shutle was at 10:30 a litle early for europe. There are also times of the day where its mor than an hour and a half between services. Taxi from the center at night is 20 euros.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank luciam577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear Guest,

First of all we would like to thank you for your recent stay in Florence and for your good words.
Our location is 4 km far from the City Center but well connected with the Hilton Shuttle bus complimentary for our guests.
Hoping to welcome you soon.
Regards
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 May 2014

This hotel was very clean, the rooms were very comfortable and had everything you could want. The staff were very friendly and a brilliant bar tender Francesco! thanks for looking after us!
The shuttle bus was very reliable, was about 15 mins travel to centre of Florence.

The only downfall at the hotel is the charge for the hydro-pool, 8euros, especially if you only want an hour of relaxation. The breakfast is also a bit pricey at 15euros, although you could eat as much as you wanted and was better value than eating in Florence.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schmidt1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear Sir/Madame

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton FLORENCE METROPOLE but also at any of our other Hilton hotels
Kind regards,
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 29 May 2014 via mobile

standard Hilton quality, rooms are a bit small but good decor and bed comfy. nice to see a kettle in the room

shuttle bus is amazing! bus takes 29 people and runs quite good times. driver is friendly.

breakfast was good especially for gluten free so cannot fault that!

good value for money :)

Stayed May 2014, travelled with friends
Helpful?
1 Thank Stephanie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review, 28 July 2014
Dear Guest,

thank you for your comment concerning your stay at our Hilton Florence.
We always try to improve our service and performances in order to guarantee a comfortable stay for our guests.
Hoping to welcome you again in Florence, we send our

Best Regards
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast
2 reviews
4 of 5 bubbles Reviewed 28 May 2014

Although this hotel is 15 minutes from florence a courtesy shuttle bus is provided. This is made apparent on the hotel website and a timetable is easily downloaded just go to location page of site. The one tip I would give, is go through the train station and walk to the end of platform 16 until you come to a red brick walkway that leads you out to where bus is parked. It leaves exactly on time and there are 10 each way daily so you are able to go in to florence early, come back for a break and then hit town again with the last bus at 10.30pm. Hotel was spotless and the view from room was amazing. On arrival my husband told the receptionist it was my birthday and we were given a free upgrade with chocolates left for me along with a card next day. I didn't use hotel restaurant so can't comment as I prefer to go out to eat in town while on holiday. I found the staff courteous and helpful. Wifi is free in the bar/ lobby area so just ask for a password from member of staff. There's a small bar across from hotel if you want a cheap drink. In short I had a really pleasant stay!

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank marie_kelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear Sir/Madame

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton FLORENCE METROPOLE but also at any of our other Hilton hotels
Kind regards,
Anna Neri
Web & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 26 May 2014

Terrible experience with this hotel. As others have noted, this hotel is practically in the middle of nowhere. Hilton does not make their shuttle service publicly available so we had no knowledge of the bus and where it picks up from (which is, by the way, behind the main train station in Florence). We'd tried calling the hotel several times to try and get some directions but received no answer. If like us, you're planning to travel from the train station, you can get the tram, T1, for about 17 stops and then get bus 77 until the last stop. Once we'd got to the hotel, the hotel staff were courteous and told us the times of the shuttle service once we'd eventually arrived. WiFi is not free with the Hilton. I feel that this is hugely archaic. Most hotels provide you with free WiFi so i just don't get it when a multinational chain of hotel still expect their guests to pay for WiFi!
Our room was clean with modern facilities. The room was advertised with a king size bed. There were 2 single rooms pushed together. I know most hotels do this but still disappointing.
As we'd arrived quite late, we decided to eat at the hotel restaurant. This was a TERRIBLE MISTAKE! Despite looking super sleek, it's all a cheap facade. Their menu says that at times they'll use frozen foods but i think they may be using it more than the stated 'at times'. What we ordered from the menu is not what we got. We had ordered pumpkin ravioli which transpired to be something else. We were told by the maitre'd that the ingredients on the dish were out of season and therefore unavailable so they'd given something else. I dont understand why the menu isn't based on seasonal produce. The maitre'd had offered to change for something else on the menu but i dont understand why they hadn't said what was/not available prior to ordering. We'd also ordered some ravioli with lobster. This was a very tasteless dish that was like plastic with two tiny pieces of lobster that also tasted of plastic. It's unbelievable that a brand like Hilton will put on this kind of amateur, cook in the microwave type of food.
The breakfast felt like the only redeeming feature this hotel has. It had variety of cereals, fruits, pastries and hot food too.
I absolutely adored Florence and would love to visit back but will not be staying at the Hilton or any other Hilton anywhere!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bhavika C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear guest,
We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in the usual service for which our hotel is noted. Your comments are being reviewed and we are looking forward to welcoming you again, not only at Hilton Florence Metropole but also at any of our other Hilton hotels.
Kind regards,
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Florence Metropole

Property: Hilton Florence Metropole
Address: Via del Cavallaccio 36, 50142, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#83 Luxury Hotel in Florence
#84 Business Hotel in Florence
#134 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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