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“Nice hotel”

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Hilton Florence Metropole
Ranked #147 of 422 Hotels in Florence
Michigan Center, Michigan
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice hotel”
Reviewed 5 July 2014

It was nice and clean. The location was not the best for getting around. Price was good. Would have been better if closer to the city and we didn't have to take the shuttle. But on the flip side the price for the hotels in the city were much more expensive. So depends on what you are looking for.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jimbo8820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards

Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
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Mumbai (Bombay), India
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 July 2014 via mobile

I did wonder if I was making a mistake by booking this off the centre hotel, but was never disappointed and am completely satisfied with my decision
It's good to get modern and reasonably good rooms in Europe and the hilton gives you that. This has a great shuttle to the station from where u can walk everywhere important . The concierge was very helpful in pointing me to san gimiagno for a day out in the wine country and it was the best recommendation with perfect instructions . Good breakfast too at the hilton . Good choice for holidays and business equally

Stayed April 2014, travelled with friends
Helpful?
1 Thank UmaT2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear Guest,

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton FLORENCE METROPOLE but also at any of our other Hilton hotels
Kind regards,
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
49 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 July 2014

I recently stayed here on a three-night break to Florence. First and foremost, it is worth noting that this hotel is still a 30 minute shuttle-ride away from the city-centre. Shuttles leave almost every hour from the station and from the hotel. And here is the first shortfall of the hotel: If you want to stay out a bit later in the city, then you are definitely going to have to pay for a taxi to get back to the hotel (around 20 euros) as the last shuttle leaves from the main station at 22:30.

The hotel itself is fairly new. Though nothing to write home about. The front desk staff could have been friendlier. Avoid the restaurant, the food is distinctly average and overpriced. You're in Florence already, one of the greatest food cities in the world, why not venture out for a meal. The business lounge on the 15th floor was also pretty average in terms of drinks of snacks.

All in all, if I had to do it all over again I would add the 20 euros I paid for taxis everyday to stay somewhere else that is in the city - this would have saved time and hassle. And I say this as a Hilton HHonors Gold Member!

Room Tip: If you can, try to get a room with city-view. If you squint, you can make out the Duomo.
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ZZCLSE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear Guest,

We really apologize for any inconvenience you had during your stay, and we really thank you for you review because your comment is helpful to understand what customers want and what is important to improve.

Hoping to welcome you again in Florence,
Best Regards

Carmine Ponticorvo
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tonbridge, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 June 2014

We stayed for one night only in May 2014. I was impressed by the hotel itself - the room and bathroom were quite luxurious. The reception staff were friendly and obliging. The breakfast was magnificient with lots of choice, especially the hot food.

The surroundings of the hotel are uninteresting, but for one night that was unimportant.

The shuttle bus service into Florence was disappointing as it is not frequent. We had to wait around for a bus going into a town, then hurry our lunch to catch the bus back.

Overall I would recommend this hotel for a short stay. I booked several months in advance and got a very good rate.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CaraB425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review, 11 July 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 June 2014

I am a business travel and this was my third hotel of four during my travels from 6/6/14 to 6/17/14. The front desk really lacked knowledge and experience. The breakfast staff in the dining room did not have a good process of who ordered what. The dining hall in the morning was dirty, I understand this might be a busy hotel but you should expect the floor and the tables to be clean and not messy/dirty from the previous diners. I was really surprised that this Hilton did not live up to my expectations of the Hilton Brand. I would suggest someone staying at this hotel to fully understand and see what is happening.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review, 26 June 2014
Dear guest,
We are sorry to hear that you feel this way, however we are most appreciative of your tripadvisor reviews regarding your stay at our hotel. You can be assured that we are most concerned our establishment did not offer you the usual standards expected by guests at Hilton Florence Metropole. We appreciate being advised of any breach in the usual service for which our hotel is noted. Your comments are being reviewed and we are looking forward to welcoming you again, not only at Hilton Florence Metropole but also at any of our other Hilton hotels.
Kind regards,
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
127 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 22 June 2014 via mobile

Recently stayed at the Hilton Metropole Florence Italy. It was a great find. Rooms were very nice on executive level. Staff was friendly and helpful. Average workout room. Lacked ironing boards and irons but did have a specific ironing room. ( Only complaint ) Free shuttle to and from city center. 10 minute ride to and from drop off point.

Stayed June 2014, travelled on business
Helpful?
2 Thank G650traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review, 26 June 2014
Dear Sir/Madame

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels
Kind regards,
Anna Neri
Web & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Apple Valley, MN, United States
1 review
Reviewed 16 June 2014

The hotel is very clean and nice. The hotel provides a shuttle service to and from the city center that is very conveinent. The hote staff are very friendly. The restaurant prices are high, but typical for this type of hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Tom Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 26 June 2014
Dear Guest,

We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels
Kind regards,
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Florence Metropole

Property: Hilton Florence Metropole
Address: Via del Cavallaccio 36, 50142, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#85 Business Hotel in Florence
#86 Luxury Hotel in Florence
#134 Family Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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