We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Too Far, Expensive and Poor Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hilton Florence Metropole
Ranked #145 of 421 Hotels in Florence
Stamford, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Too Far, Expensive and Poor Service”
Reviewed 18 July 2014 via mobile

The hotel is nice but it's far away from everything. With no nearby restaurants, we were forced to eat in the hotel bar when we arrived late. Service was poor and we paid 5 euros for the smallest soda I ever saw. Shuttle driver was also very rude.

Stayed July 2014
Helpful?
Thank LaToya L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 28 July 2014
Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
I apologize for any inconvenience you had during your stay. I will check in order to avoid any lack of service in the future.
I really hope you will come back in Florence and you will choose Hilton Florence Metropole for your next stay in our Cradle of Renaissance.

Best Regards
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,865 reviews from our community

Traveller rating
    519
    812
    358
    120
    56
See reviews for
312
809
67
354
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Brussels, Belgium
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 16 July 2014

Good points:
Almost nothing!

Bad points:
Let's see:
1. Extremely expensive internet: 15 euros per day per device!!!! Outrageous! and by the way, when they say "wifi is available in public areas and is free of charge" they mean just the lobby - once you go on the terrace (which is the bar terrace on the ground floor) that's it, no more wifi!
2. Windows do not open AT ALL
3. Very poor coffee, especially for Italy!
4. Old furniture
5. Bad location and shuttle does no really help! The night of the world football final they sent the small bus (they have two- one big and one small) as if they did not expect more people to come back!
6. No iron board! They only have an ironing room which does not have a normal ironing table but just a normal table stuck to the wall which makes it impossible to iron something!

It is my first experience with Hilton but either this brand is very overrated or this hotel does not do justice to the brand!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank oana m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 28 July 2014
Dear Guest,

We really apologize for any inconvenience you had during your stay, and we really thank you for you review because your comment is helpful to understand what customers want and what is important to improve.
Hoping to welcome you again in Florence,
Best Regards
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 15 July 2014

We stayed at the Hilton Metropole for 2 nights last week. The hotel is clean with all the facilities that you would expect from the Hilton brand. However they did charge for wi-fi in rooms which I expect to be free for a hotel of this rating. The only downside to this hotel is that it is completely out of the city centre of Florence and although they provide a shuttle service this cannot be relied upon as they only have 29 seats. The hotel need to issue a token for those who arrive early to ensure a seat. We would arrive at least 30 mins prior to the scheduled time to ensure we got a seat. However, those who came later would often push in front once the shuttle arrived as there is no queuing system.

The distance from the hotel to the city centre is approximately 15 mins. On the first day we got a taxi back to the hotel in the evening as we had missed the shuttle and we were charged approximately 16 Euros. This was at around 9pm when there was no traffic. The walls are very thin, i could hear music being played by the guests in the room next door at 2AM!

My only reason for not staying here again would be the distance other than that it’s a nice hotel.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Dina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni pubbliche at Hilton Florence Metropole, responded to this review, 28 July 2014
Dear Guest,

First of all I would like to thank you for your very detailed review on Tripadvisor.
Any constructive criticism is always appreciated in order to improve our performances and try to do better and better.

Our complimentary shuttle bus has 29 seats available and offers the free service every hour.
About other inconveniences, we apologize for any issues but you can be sure we always provide a functional service, with a professional and friendly staff, clean and comfortable rooms as per guest’s expectations.
Hoping to welcome you again in Florence, we send our

Best Regards
Anna Neri
Web & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Palm Beach, Florida
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 July 2014

My husband and I found this hotel accidentally. We were traveling by car from Venice to Civitavecchia to catch our ship. We had been traveling for approximately eight hours and needed to stop. Had a hard time finding the hotel as Italy does not believe in signs. The hotel was clean, friendly staff, and as a bonus a shuttle into Florence. Our room was nicely decorated and had everything you would need. Breakfast was great as the variety of items was unbelievable. If you do not want to stay in Florence I would recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 28 July 2014
We are happy to hear that your stay at Hilton Florence Metropole was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton Florence Metropole but also at any of our other Hilton hotels
Kind regards,
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Windsor, United Kingdom
Level Contributor
100 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 13 July 2014 via mobile

We stayed for 3 nights ahead of our wedding and were really pleased with the location, the rooms and the excellent friendly service from all the staff and particularly in the bar and restaurant! We ate in the restaurant the first night too and the food was excellent! It's about a €15 taxi to the centre of Florence so you're not far away from cultural Florence. We upgraded to a superior room and it was an excellent corner room facing the city! Breakfast was great, complimentary tapas at the bar was a lovely touch and the hotel was immaculately clean! Would definitely stay again!

Stayed July 2014
Helpful?
Thank Charlie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 28 July 2014
Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
Thank s a lot for your good words and I really hope you will come back in Florence and you will choose Hilton Florence Metropole for your next stay in our Cradle of Renaissance.

Best Regards
Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 July 2014

This hotel has all the amenities that you would expect to find in a Hilton hotel and it does not disappoint when it came to the room. We had a lovely room that was well appointed, clean, spacious and quiet.
Our time in Florence was great and once you get the shuttle bus schedule you are able to travel to the city without trouble. Saying that, the shuttle doesn't run that often and we found it inconvenient especially if you had shopping or bags. A taxi ride is 20 Euro. Having to manage your vacation time in Florence so that you can to travel back and forth to the hotel by shuttle was a mistake if you only have a short stay. Be awawre there really is nothing to do around the hotel at night and you'll want to take the shuttle into Florence.
The hotel staff was generally helpful but we did have trouble with directions with one new staff member that sent us 45 minutes out of our way.
I would recommend this hotel if you had many days in Florence or if you want modern creature comforts.

  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank NMac0181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Responsabile relazioni con la clientela at Hilton Florence Metropole, responded to this review, 28 July 2014
Dear Guest,

First of all I would like to thank you for your very detailed review on Tripadvisor.
Any constructive criticism is always appreciated in order to improve our performances and try to do better and better.

Our complimentary shuttle bus has 29 seats available and offers the free service every hour.
About other inconveniences, we apologize for any issues but you can be sure we always provide a functional service, with a professional and friendly staff, clean and comfortable rooms as per guest’s expectations.
Hoping to welcome you again in Florence, we send our

Best Regards
Carmine Ponticorvo
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Illinois
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 July 2014

Hotel was a average place to stay, nice view of the city and service was good. Hotel was able to get a table at a sold out restaurant in the area so that we did not have to wait in line. Overall a good hotel for the price.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank JoeRodriguez032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilton F, Direttore at Hilton Florence Metropole, responded to this review, 28 July 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards

Katharina Schlaipfer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Florence hotels
Cosmopolitan Concept Hotel
#114 of 421 in Florence
4.5 of 5 bubbles 553 reviews
Orcagna Hotel
#34 of 421 in Florence
4.5 of 5 bubbles 760 reviews
Show Prices
Show Prices
Show Prices
Pitti
Hotel Restaurant  La Scaletta
San Lorenzo
Hotel Rapallo
Hotel Rapallo
#25 of 421 in Florence
4.5 of 5 bubbles 1,871 reviews
Piazzale Michelangelo
Silla Hotel
Silla Hotel
#68 of 421 in Florence
4.5 of 5 bubbles 1,178 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Florence Metropole? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Florence Metropole

Property: Hilton Florence Metropole
Address: Via del Cavallaccio 36, 50142, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#83 Luxury Hotel in Florence
#84 Business Hotel in Florence
#134 Family Hotel in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Odigeo, Priceline, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, Cancelon and HotelQuickly so you can book your Hilton Florence Metropole reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing