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Hotel Santa Croce
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Reviews (855)
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554
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All reviewsno elevatorrooms are smallgreat locationold buildingsmiley facecroissantsan enjoyable stayquaint hotelstaff went out of their waymajor attractions in florencewalking distancequiet side streettwo nightstop floorstar hotelgave us a mapthe heart of the city
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351 - 356 of 855 reviews
Reviewed 8 September 2013

Spent 3 nights here and it was great value for money & can only echo everyone else's experience.

The multilingual staff were really helpfully and always friendly. Reserved some attractions for us (at no extra cost) to save us queuing for the main galleries.

  • Stayed: August 2013, travelled with friends
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1  Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 21 September 2013

Dear Peter,
we are very happy you liked your stay with us; thank you so much for the "precious" definition you wrote about our hotel, it's very important for us.

We're sure you will come back to Hotel Santa Croce for your next trip in Florence.

Sincerely,
Mario, Gabriele and all Staff
Hotel Santa Croce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2013

we stayed in this hotel for 4 days from the 20 of august last to attend a friends wedding in florence.can i say the service and care from all the staff was excellent especially from the owner mario and simona the receptionist.they were most helpful and kind any time of the day.the room was very clean.if you came down late from your room they still served you breakfast.this standard of friendlyness has to be seen to be believed.you were treated like you was part of there family.this is a 2 star hotel and it should be changed and rated as a 3 star hotel instead.we really enjoyed our stay.thank you mario and staff.excellent hotel.

  • Stayed: August 2013, travelled as a couple
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1  Thank Francis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 7 September 2013

Dear Francis,
we are so glad you appreciated your stay at Hotel Santa Croce.

We are really excited that you consider us an hotel of higher class and especially that you felt part of family; we want all our Guests can feel like at own home.

We hope to see you again in our Hotel as soon as possible.

Sincerely,
Mario, Gabriele, Simona and all Staff

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Reviewed 6 September 2013 via mobile

Upon arriving we were greeted by two men that were incredibly sweet and helpful. We had a stressful drive to the hotel and they put us at ease. My boyfriend was freaking out about a potential issue with our rental car and they helped us determine that there was no issue. One man took our bags while the other one dealt with getting our car to the parking garage. Once we got inside we were greeted with juice. After checking in we were amazed because both our bags were carried up the steps and already inside of our room. Wonderful! We then tried to give a tip and they said that it wasn't necessary but eventually he took it as we insisted. The staff is just so helpful and friendly! They go the extra mile for you!

The location of the hotel was perfect as it is close to many attractions but in a quiet street. As one of the previous reviewers mentioned, the showers are small, but this size of a stall seems to be the norm in Italy. We had the same size in Venice. The mattresses could have been more comfortable. But I loved the fact that if I got really worn out from sightseeing then I could pop back to the hotel for a quick nap. Also, the hotel has a deal with the restaurant Trattoria Anita for 10% off. Go there! The porcini mushroom pasta with truffle oil was fantastic! The prices were cheap and the food was quality. Thank you for everything Hotel Santa Croce!

1  Thank Erin K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 7 September 2013

Dear Erin,
thank you so much for your wonderful review.

We are happy that you appreciated our help and your stay at our Hotel and especially that together, we were able to solve the problem of your car.

Come to visit us when you'll go back to Florence.

Sincerely,
Staff
Hotel Santa Croce

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Reviewed 2 September 2013

We chose to stay at the Hotel Santa Croce due to it's central location and competitive prices. We arrived at the hotel and were met by a very friendly man, our bags were immediately taken to our room and as we were obviously hot and exhausted they brought us some drinks to the check in desk.

Our room was quite small but had everything you need for a short city break, and the size of the room is to be expected given the age of the building.

The breakfast that is offered is small but it does the job, with coffee and brioche on offer.

The main thing that made the Hotel Santa Croce for us was the friendly service, there was almost always one of two guys working the desk (I think they are maybe the owners) and they went consistently above and beyond what you'd expect them to do.

I will definitely stay again, and would recommend it to anyone.

  • Stayed: July 2013, travelled as a couple
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2  Thank danhnq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 5 September 2013

Dear Dan,
thank you very much for appreciating all our services and especially for recommending our Hotel to your friends.

We hope to see you again ASAP.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce

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Reviewed 22 August 2013

The building is historic and has no elevator, however this was not an issue for us. Its location was excellent and just steps away from the centre of town, Duomo, restaurants, and shops. The staff were helpful, friendly, and accommodating in every aspect of our stay, and the rooms were clean and comfortable. Our shower was very small, and something to be aware of for taller/larger people. We would definitely stay again given its location, and great staff! Mary

  • Stayed: July 2013, travelled with family
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2  Thank Mary k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Direttore at Hotel Santa Croce, responded to this reviewResponded 29 August 2013

Dear Miss Mary,
thank you for your nice review.

We hope to see you again as soon as possible, when you will come back to Florence.

Sincerely,
Staff
Hotel Santa Croce

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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