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“magnifico!” 5 of 5 bubbles
Review of Hotel Santa Croce

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Hotel Santa Croce
Ranked #36 of 421 Hotels in Florence
Certificate of Excellence
Omaha, Nebraska
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“magnifico!”
5 of 5 bubbles Reviewed 19 May 2014

I cant say enough about this establishment. Very helpful and so friendly. Couldn't have asked for for a better location-in fact by the time my daughter and I had to leave we were able to have seen over 17 museums/attractions because it's so convenient to everything. We didn't miss having an elevator as they offered to help with the luggage. We didn't feel afraid at any time. There was always someone at the front desk to greet you. We would stay here again -in a heartbeat

Room Tip: We stayed in 410. Some steps each evening buy very very quiet
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dkcharms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 29 May 2014
Dear Guest,
we're very happy that all of received services were of great assistance during your stay in Florence.

Thank you so much for this wonderful review and specially for the magnificent title :-)

Come back soon as soon as possible.

Best regards from all the staff at Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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748 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
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English first
Lakewood, New Jersey
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 16 May 2014

Location is excellent. Close to all the major attractions, but away from street noise and crowds. The hotel staff was great; welcoming and friendly, and helpful. The room and bathroom were kept immaculately and were comfortable.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank anthony t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 17 May 2014
Dear Anthony,
infinitely thank you for this excellent review you wrote.

We are delighted that your stay at the Hotel Santa Croce has met all your expectations and that you enjoyed very much our property and services.

Come back soon, we're waiting.

Best wishes
Mario, Gabriele and Staff
Hotel Santa Croce
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The Hague, The Netherlands
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 13 May 2014

I arrived very late and was glad to know that the hotel reception was open. I didnt feel very well, so I asked Simona where I can buy soup. She said that most restaurants were already close. She offered me tea instead. She brought the tea to my room (3rd floor) and was back to bring my luggage. Luckily I only had one small luggage, so Simona could carry it easily.
I was surprised by the size of the room. I booked a single-room so I expected a one-person bed, but the room is very small with a small cubicle shower. But it did not matter as I was only at the hotel to sleep.
The room is very clean and tidy, but I found a piece of hair on a piece of glass (where you put your toiletries) above the washbasin. The glass was also dusty. The hair was still there until I left the hotel (I stayed 3 nights). But for the rest, I was happy with the room.

Location is great! You can just walk to any tourist destinations in the city.

And more important, the staffs were very very nice. They helped me with anything. I always had breakfast with a croissant and a cup of delicious cappucino. Whenever I arrived at the hotel from somewhere, Mario/Gabriele/Simona always offered me a drink.

Thanks for making my stay in Florence so pleasant. I plan to bring my family to Florence and will certainly call you guys to arrange rooms for us.

Regards,
Fadiah

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Dees28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 17 May 2014
Dear Fadiah,
we're very happy That You enjoyed and appreciated everything of our Hotel and our facilities.

And we're very pleased to accommodate also your entire family in the future for your next stay in Florence.

We hope to see you again as soon as possible.

Sincerely,
Mario, Gabriel, Simona and Staff
Hotel Santa Croce
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Ashbourne, United Kingdom
Level Contributor
245 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 4 May 2014 via mobile

Location, location, location!! For proximity to most of the sights in the cultural heart of Florence this hotel scores very highly.
Arriving at about midnight after a walk from the train station, the side street it was located in looked a 'bit dodgy ' but inside it's fine.
The staff are friendly but the stairs are narrow and you have to carry your luggage up to the room. We were on the top so s lot of stairs!!
The rooms are small but querky yet comfortable in a compact sort of way.
Breakfast is ok but don't expect too much - juice, coffee, pastries and bread. Not much else but it was ok.
The location sells it and you don't have to walk too far for any of the attractions - esp Piazza Santa Croce which is approx 50 m from the door!!

Stayed May 2014, travelled as a couple
Helpful?
Thank SunshineRob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 6 May 2014
Dear Guest,
thank you very much for your excellent review, it's very important to confirm our Hotel's reputation.

Just for information to all other readers, we remember you that the Hotel is situated in an historical building dating back to the 600s in the heart of historical centre and it's located in the renowned Via Dè Bentaccordi, a narrow but very important street because it stands on the remains of the ancient Roman amphitheatre and where is the house in which the illustrious Michelangelo Buonarroti spent his childhood years.

However, as you know, the Staff brings your luggage in the room during day despite in an hotel 2 stars this service is not expected.

But if you arrive during night it's possible there is only the concierge (the reception 24 hours is another service that we offer to our Guests and it's not expected in our hotel category) and it's possible there aren't other members of the staff to bring your luggage.

Regarding breakfast, we would like to emphasize that we offer an abundant continental buffet breakfast consisting of fresh croissants, mini toast, yogurt, bread, various types of cereal, fruit juice, marmalade, chocolate spread, honey and every type of hot drink; you listed just what you ate.

Having said this, we're glad that your stay was to your liking and we hope to see you as soon as possible.

Sincerely,
Staff Hotel Santa Croce
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Portland, Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 May 2014 via mobile

We booked this place kind of last minute since we opted to leave Venice early and spend a night in Florence. Not only was it a reasonable price but it was in a GREAT location and the hotel staff was extraordinarily hospitable.

When we arrived prior to check-in time we were given juice and allowed to leave our bags in the lobby while we went off to sightsee. Then when we returned our bags had already been placed in our room-sweet!

Breakfast in the morning was small but good, I had a croissant and a yogurt, and I was immediately offered a fresh cappocino with a happy face in cinnamon on the top of the foam. :)

We were given great recommendations and tips on things to do and see, as well as clear directions.

On check out day we left our packed bags in the room and when we arrived later after visiting a museum they were waiting in the lobby.

Room was small but cozy. Would have preferred a larger shower but in an old historic hotel it's to be expected.

Great place, will definitely recommend and go back if I'm in Florence.

Stayed April 2014, travelled as a couple
Helpful?
Thank Erin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 5 May 2014
Dear Erin,
there are no words to show you how we're glad that you liked so much your stay at Hotel Santa Croce.

We're pleased that you enjoyed all services that we offer to our dear Guests and the advices we gave you for a great visit of the magical Florence.

Thanks again and, as you said in your wonderful review, we're waiting when you'll be back to Florence.

Sincerely,
Staff
Hotel Santa Croce
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Waukesha, Wisconsin
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

Just awesome. Truly understand customer service. Helped us get our car parked, served us juice when we got there (that was greatly needed thanks to the hot day). Can't say enough good things about this hotel. Location is just awesome and the rooms, though small, were very clean. Highly suggest.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NickK333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 22 April 2014
Dear Nick,
thank you very much for your wonderful review.

We're very happy you considered us the “Best stay of our 5 city Italian Trip", it's a huge satisfaction for us.

Thank you again to pointing out the value of our customer service and to appreciating a lot of details of our Hotel.

We hope to see you again asap.

Sincerely,
Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orange County, California
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 4 April 2014 via mobile

My husband and I stayed here last week for three nights. Gabriele and Mario welcomed us to their hotel at check in. Gabriele brought us some juice and Mario took our two pieces of luggage to our room all the way to the 4th floor without us even requesting it. We knew right away that we made the right choice to stay here. The room was super clean and it had huge bath towels. It was nice to open the window in the afternoon and let the cool breeze in. There is free wifi and a safe inside room. Breakfast was nice with Gabriele's special "happy face" on yummy capuccinos. Location is PERFECT! We were able to walk every where. You can walk to and from main train station Firenze SMN if you wish. We did it a couple times but took taxi for about 10 euros when with luggage. Gabriele was very helpful by suggesting sites to visit, walking routes on map, restaurants and things to do. He even offered to make museum reservations for us. Simonetta who is at the front desk at night was very sweet and helpful too! You can tell everybody at this hotel "cares"! The overall experience at the Santa Croce was awesome! This hotel was built in the 600's but is well conserved and maintained. The price is very reasonable for what you get. My husband and I were very happy during our stay here. We will definitely be back again! To Gabriele and Mario: we wanted to let you know that we are back home in California and arrived safely. Thank you both for your kind hospitality! Until we meet again! Hopefully soon :)

Stayed March 2014, travelled as a couple
Helpful?
3 Thank su177i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 9 April 2014
Dear Special Guests,
it's a great joy for us to read your review and have a your memory also here after you already praised so much face to face. Thank you for your wonderful words.

We are immensely happy to making ​​your stay in Florence even more great and we are so glad for this very nice friendship with you.

Welcome back to California ! We hope to come there asap...and you know, when you will come back to Italy, the Hotel Santa Croce is your home in Florence :-)

Sincerely,
Mario, Gabriele, Simona and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santa Croce

Property: Hotel Santa Croce
Address: Via De' Bentaccordi, 3, 50122, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#30 Family Hotel in Florence
#31 Best Value Hotel in Florence
#36 Romantic Hotel in Florence
#55 Business Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Santa Croce 2*
Number of rooms: 10
Official Description (provided by the hotel):
STAYING AT HOTEL SANTA CROCE gives the possibility to live a unique experience in the magical atmosphere of Florence. Small but welcoming, Hotel Santa Croce is immersed in the marvellous historical centre, right in the heart of the artistic, cultural and commercial life of the city. The Hotel is situated in an historical building dating back to the 600s and stands on the remains of an ancient Roman amphitheatre. The illustrious Michelangelo Buonarroti spent his childhood years in the adjoining house (there is a marble plaque showing evidence of this on the wall of the first floor). While just a few metres away you can find all of the most important monuments and museums, as well as the most renowned bars for those who would like a taste of the Florentine night-life. Situated only 100 metres from Piazza della Signoria, the Uffizi Gallery and Piazza Santa Croce (from where the Hotel's name derives), you can admire the enchanting Basilica where the remains of the greatest artists, writers, poets and scientists in Italian history are buried; we are also just a few steps away from il Duomo, il Battistero, the magnificent Campanile di Giotto and the Basilica of Santa Maria del Fiore and Santa Maria Novella, not to mention the precious Ponte Vecchio, under which Florence's rushing River Arno flows. Or if you would prefer to dedicate some of your free-time to shopping, you can spend hours walking up and down Via Tornabuoni or Via De Calzaiuoli discovering the best names in Italian, and international fashion. The breakfast room, cosy, warm and welcoming, will help you wake up in the best of moods. There is a 24-hour reception service and staff are always willing to help wherever possible. Enjoy your stay at Hotel Santa Croce ! ... more   less 
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Also Known As:
Santa Croce Florence
Santa Croce Hotel Florence

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