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“Hotel Santa Croce”
Review of Hotel Santa Croce

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Hotel Santa Croce
Ranked #45 of 410 Hotels in Florence
Certificate of Excellence
Reviewed 9 July 2014

We stayed at this hotel for two nights last week; the staff is amazing. Emailed with suggestions of what museums we would need to book in advance and made reservations for us so that we were able to avoid the long lines. Great recommendation for lunch right around the corner, La Prosciutteria, a definite "don't miss" (as is Osteria della Tre Panche!!)! The rooms are small (no elevator) and breakfast basic, but all that you need. Location is right in the center of Old Town, walking distance to all sights. And, yes, if the weather is warm, do take a taxi from the Termini Station to the hotel; it's a 20 min walk with uneven pavement for rolling suitcases. You will not find a more welcoming, helpful and warm staff; they really are special. You won't be disappointed!

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank mdbmag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 15 July 2014

Dear Guests,
thanks for this nice review, we're very happy you enjoyed all of our services during your stay at Hotel Santa Croce.

We hope to have you here again as soon as possible.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce

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292 - 298 of 825 reviews

Reviewed 9 July 2014

I've just gotten home and I wish I was there again. The location is a very short walk (3 blocks) to Chiesa Santa Croce, which has wonderful monuments for Rossini, Marconi, DaVinci, Galileo and others, to many leather shops, 5-10 minutes to good but affordable restaurants, Uffizi, Pallazzio Vecchio, and several other museums, and to the river. I am not a fiend for pampering, but the space is very comfortable and the staff was amazingly helpful. The brothers who own the hotel now managed to retrieve a train reservation for me that I had not received from my travel agent, and printed the receipt for the Fiorenza card (multi-day museum and public transportation pass) that I bought on-line from home before we went. They will help make phone calls or find information on the web if needed. Our bedroom had a window to a side-street but was quiet enough to sleep, comfortable beds, enough room to move about, nice bathroom, fine for 3 people. The staff even helped reconnect me with my teens when I had gone one way and they another ('il bambini della signora'). I can't imagine a nicer, more personable place to be. We felt quite at home and would go back in a heartbeat.

If you travel reasonably light, you can walk 15-20 minutes from the train station, or you could use your Firenze card (highly recommended) for a bus that stops very close to the hotel.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Felicia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 14 July 2014

Dear Miss Felicia,
thank you for choosing our hotel and for writing this nice review :-)

We're so happy that you enjoyed all our services and our advices.

We hope to welcome you again when you'll be back to Firenze.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce

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Reviewed 7 July 2014

My wife and i stayed at this hotel for 3 nights in June. The location is good. Five minute walk from town centre and very close to most of the major attractions though I do reccomend that if you are coming from the train station and have suitcases then take a taxi. THe hotel It is a good 20 - minute walk from the station and with 2 x suitcases on busy cobbled streets it is a testing walk.

The hotel is comfortable but it is 2 star accomodation and that is reflected in the ammenities and standard of accomodation provided. The rooms are small and there is little space to place suitcases, the bed has a low cost hard mattress, the shower cubicle is tiny and there is no lift in the building. The breakfast provided is basic but adequate and the dining area is spread between the foyer and a small eating area . Nothing exceptional about this hotel other than it's location.

Room Tip: No list. So If you are of an age then request a lower floor.
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  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank DNTMAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 8 July 2014

Dear Guest,
Thank you for the review you wrote; the impressions of each individual customer are important for us.

Regarding the sizes, we remember, as we always do, that some areas may not be very large because we're in an historical building dating back to the 600s in the heart of the historical center of Florence.

We hope you'll be back for your next stay in Firenze.

Best wishes,
Mario, Gabriel and Staff
Hotel Santa Croce

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Reviewed 7 July 2014 via mobile

We chose this hotel for our stay in Florence as part of our Honeymoon in Italy, and we can say that we were stunned by the service received, absolutely superior to the one you would expect on a 2** hotel. Location is unbelievable, just around the corner from the most important places to visit (Museums, Churches etc..)

The hotel staff were amazing, they did everything to makes us feel welcomed. From carrying our bags to our room to booking our entrance to museums. Also they advised us where to eat, a lovely 'trattoria' with delicious italian food and wines, where we got a discount due to being guests at Santa Croce.

Also the hotel breakfast was delicious, a nice continental breakfast. But what really surprised us was to find a bottle of champagne with a little card saying "Santa Croce gift for your honeymoon'. It was fantastic, we never expected that from a 2** Hotel.

The rooms are basic but they have everything, including free wifi.

In general I have nothing bad to say about this hotel, actually we would love to come back next time we come to Florence, an enchanting and romantic city.

A massive thank you to the Santa Croce staff. Until next time....

Stayed: July 2014, travelled as a couple
1  Thank Mia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 8 July 2014

Dear Guest Mia,
your review is wonderful and it deserves our heartfelt thanks.

We're very happy that you appreciated every minute detail of our hotel and, the most important thing for us is to know that we helped to make more magic your honeymoon in Italy.

Good luck for everything and come back asap.

Sincerely,
Mario, Gabriel and Staff
Hotel Santa Croce

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Reviewed 5 July 2014

This is our second stay at this wonderful hotel and we will definately be back again next year. The location is absolutely, in that it's easy walking to every possible attraction and the most beautiful piazza Santa Croce. It's clean, refreshing and wonderful staff can't compare to other hotels that we've previously stayed at. 5 Stars!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OttawaGam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 6 July 2014

Dear Guest,
thank you for choosing again our hotel for your stay in Firenze and, based on the wonderful words you wrote, we're sure you'll come back to Hotel Santa Croce also for your third stay in our magic city.

We look forward to welcoming you again :-)

It's really an honor for all of us to know that everything was to your liking and above all that you considered our Hotel the best one where you stayed, defining our service with 5 stars.

Thank you so much...see you soon.

Sincerely,
Mario, Gabriel and Staff
Hotel Santa Croce

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Reviewed 30 June 2014

My wife and I stayed here during one leg of our Honeymoon.

The location is terrific. You're on the main strip after a short ten minute walk, but you find some of the better restaurants near here as it's not in the middle of the tourist traps.

The rooms are small, but that's expected for the location.

What really stands out about this hotel is the staff. They are so friendly and helpful! In fact, although TripAdvisor says there's no elevator, it's not a big problem as the staff carried all our luggage up to our room (which apparently they do for every guest, so that's really nice!)

If I had to find negatives, it would be that the breakfast selection is small. Drinks (Coffee, tea, juices, water), some pastries, and cereal. If there were eggs or some fruit it would have been nice. Also, the cleaning staff turns off the AC. I completely understand as that's very expensive to run all the time, but during the summer is would have been nicer to have come back to a cold room. Again, this is if I had to think of something negative. We really enjoyed this hotel!

Room Tip: If you struggle with stairs, you might want to request a room on a lower floor.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mikeasdf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 6 July 2014

Dear Guest,
thanks so much for your wonderful review, especially for pointing out that the staff, during the day, bring the luggage in the room of every Customer, also it's not a provided service in a 2 stars Hotel.

We're very happy you enjoyed all our services and advices, and our great location in the heart of Historical Centre of Firenze.

Regarding air conditioning, we would like just to clarify to all other readers of Tripadvisor that when the ladies perform daily cleaning, they open all the windows to ventilate the rooms and allow the water and the products used for cleaning to evaporate more easily. That said, we remember that our air conditioning systems are very efficient and fast, and they need just two minutes after power up to refrigerate any room.

Instead, regarding our breakfast, as we said always and just to show all the products we offer, we would like to clarify that our a continental breakfast at buffet consisting of fresh croissants, mini toast, yogurt, bread, various types of cereal, marmalades, chocolate spread, honey and other products depending on the season. For drink, vaious fruit juice and every type of hot drink (Amercican coffee, Italian espresso coffee, decaffeinated coffee, cappuccino, classic and black tea, green tea and other kind, chamomile, milk, chocolate, barley etc).

We wrote those informations, as we make always, just to give all accurate information to all our dear upcoming guests.

And we hope you'll be back here as soon as possible.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce

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Reviewed 26 June 2014 via mobile

We had a very nice time staying at the Santa Croce. It's a small family owned hotel. The staff were very friendly and helpful. We felt like we were staying with friends. The rooms are not the usual European footprint size -- not large but sufficient. We appreciated the air - conditioning and continental breakfast. On more than one occasion, the staff went out of their way to guide us or help us enjoy our stay.

Stayed: June 2014, travelled with family
2  Thank Batavia99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this reviewResponded 6 July 2014

Dear Guest,
we are very pleased that the whole stay was to your liking and that you felt at home, it's the emotion that, every day, we try to convey to each Customer and, also through these reviews, we have confirmation that we succeed very well :-)

Thank you so much for your wonderful review and we hope you'll be at Hotel Santa Croce again for your next stay in Firenze.

Best wishes,
Mario, Gabriel and Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santa Croce

Address: Via De' Bentaccordi, 3, 50122, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#26 Best Value Hotel in Florence
#30 Family Hotel in Florence
#36 Romantic Hotel in Florence
#56 Business Hotel in Florence
Price Range: £48 - £153 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Santa Croce 2*
Number of rooms: 10
Official Description (provided by the hotel):
STAYING AT HOTEL SANTA CROCE gives the possibility to live a unique experience in the magical atmosphere of Florence. Small but welcoming, Hotel Santa Croce is immersed in the marvellous historical centre, right in the heart of the artistic, cultural and commercial life of the city. The Hotel is situated in an historical building dating back to the 600s and stands on the remains of an ancient Roman amphitheatre. The illustrious Michelangelo Buonarroti spent his childhood years in the adjoining house (there is a marble plaque showing evidence of this on the wall of the first floor). While just a few metres away you can find all of the most important monuments and museums, as well as the most renowned bars for those who would like a taste of the Florentine night-life. Situated only 100 metres from Piazza della Signoria, the Uffizi Gallery and Piazza Santa Croce (from where the Hotel's name derives), you can admire the enchanting Basilica where the remains of the greatest artists, writers, poets and scientists in Italian history are buried; we are also just a few steps away from il Duomo, il Battistero, the magnificent Campanile di Giotto and the Basilica of Santa Maria del Fiore and Santa Maria Novella, not to mention the precious Ponte Vecchio, under which Florence's rushing River Arno flows. Or if you would prefer to dedicate some of your free-time to shopping, you can spend hours walking up and down Via Tornabuoni or Via De Calzaiuoli discovering the best names in Italian, and international fashion. The breakfast room, cosy, warm and welcoming, will help you wake up in the best of moods. There is a 24-hour reception service and staff are always willing to help wherever possible. Enjoy your stay at Hotel Santa Croce ! ... more   less 
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Also Known As:
Santa Croce Florence
Santa Croce Hotel Florence

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