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“Best service in Italy!” 5 of 5 bubbles
Review of Hotel Santa Croce

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Hotel Santa Croce
Ranked #36 of 421 Hotels in Florence
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Best service in Italy!”
5 of 5 bubbles Reviewed 21 August 2014 via mobile

My fiancé and I were in Florence visiting for 3 days and decided to stay here because of the great reviews. We have come to find that they are all true! The rooms are very clean and the service is amazing. We have been traveling in Europe for about 2 weeks now and this is the first place to have an iron available. Very helpful when you have limited clothes to wear. One day my fiancé wasn't feeling well and needed some tea. I went down to ask for some and Gabriele got right up and made 3 pots of warm water along with crackers and placed on a serving dish for her. No questions asked. Also, every day that we came back he would ask us if we wanted a glass of water or juice. Very nice and helpful staff. We visited my fiancé's brother who was staying at a five star hotel and could not stop talking about how bad the service was. Enough said.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Milan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Milan,
we're very happy you think of our Hotel as the best one for service you received in Italy, it's a great honor for us to receive this praise.

Your lovely words confirm us that you felt as at home in our Hotel, and this is the greatest achievement for us.

We hope you'll be here again for your next stay in Firenze.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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748 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
York, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 21 August 2014

We stayed 2 nights in this lovely little hotel near Santa Croce, very central very clean. Owners were very friendly and gave many suggestions for places to visit. Free wifi in the room. We received orange juice on arrival. Breakfast consists of croissants, rolls, yoguhts fruit juice and coffee/tea etc....

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rich21A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Rich,
thank you for sharing your great review.

It's very important for our reputation.

We're very happy you enjoyed the whole stay at Hotel Santa Croce and we hope to have you back here asap.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 August 2014

It is a little, cute hotel in a fantastic location between "piazza della Signoria" and Basilica of Santa Croce, in the historical center of Florence and not far from the train station. Probably, the best location you might think of. I and my girlfriend had a marvelous stay at Hotel Santa Croce. The room was clean and with all you need. Breakfast was great, and the staff was incredibly helpful and friendly. Finally, I should say that it is really cheap for what they offer.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Alessandro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Alessandr,
thank you so much for this wonderful review.

We are truly delighted that you enjoyed the charm of our hotel in the heart of the historical center, the services and, especially, the passion that we put into our work every day.

It was a pleasure for us to host you and we hope to have you back here as soon as possible.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
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Chicago
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 18 August 2014

If you're looking for the best value in Florence then Hotel Santa Croce is your place. Located on a little cobblestone sidestreet in a historic picturesque neighborhood full of restaurants, bars, shops, and even a grocery store. Short walk to all major sights in Florence as well as train station. Rooms are small but clean, well-maintained and ours even had a newly remodeled bathroom. Room also had icy-cold AC that served us well in August. Decent breakfast. Owners and staff are friendly and helpful, and did everything possible to make our stay pleasant and enjoyable. All this for an unbelievably low daily rate. Highly recommended.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank adman68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Adman,
thank you so much for sharing your lovely experience at Hotel Santa Croce.

We're very happy that you enjoyed everything about your stay and that you pointed out our excellent location in the heart of Historical Center, the charm and the services of our Hotel, all combined with an excellent value for money.

We hope to host you again.

Many Greetings,
Mario, Gabriele and Staff
Hotel Santa Croce
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Philadelphia, Pennsylvania
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 16 August 2014

Good value for a safe, clean, spare, well-lighted room and simple, fresh continental breakfast in the historic center of Florence, near Piazza di Santa Croce and a short walk from the Uffezi, the Duomo. I loved going out every day guided by the owners’ helpful suggestions, directions and information on sights and history of Florence and returning to their smiles and offers of refreshing juices, coffee and tea. Economical option for students, families, couples, single travelers. Small rooms but clean. Hotel is in a tower--rooms on floors 1-5. No elevator. One room on ground floor off breakfast room.

Room Tip: Solo travelers can choose a lower-cost single room.
See more room tips
  • Stayed August 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank JCT738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 17 August 2014
Dear Guest,
thank you so much for all wonderful words you wrote about your stay at the Hotel Santa Croce and for appreciating all of our services.

Just to clarify very well the characteristics of our hotel to all the other readers, however, we would like to point out that our building has only 3 floors and 2 rooms in the attic, we cannot understand where you saw 5 floors, we think it's just a your typing error :-)

Moreover, even if there is no elevator because we are in an historical building dating back to the 600s in the heart of the historical center of Florence, we remember that the staff carries the luggage in the room during the day, even if it isn't a service provided in the two-star hotels.

Said this, we hope you'll come back asap for another wonderful stay in Firenze and at Hotel Santa Croce.

Sincerely,
Mario, Gabriele and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 10 August 2014

We had a marvelous stay in Florence at the Hotel Santa Croce.
Short walk to all the attraction, most helpful and responsive staff, cosy but very clean and comfortable room, AC, free Wi-Fi, breakfast ok!
I can't think of anything negative on which to comment.

Es war ein sehr schöner und angenehmer Aufenthalt. Tolle Lage, freundliches Personal mit guten Tipps und strahlen dem Lächeln. Dieses Hotel kann ich nur empfehlen.

Grazie Mario & Gabriele :)

- S

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank S811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 17 August 2014
Dear Guests,
thank you so much for this wonderful bilingual review and to highly recommend us to everybody.

Vielen Dank für diese wunderbare Rezension mehrsprachig und empfehlen unser Hotel, um alle :-D

We're very pleased that every detail was pleasant for you during the stay.

We hope you'll be back here very soon.

Best wishes,
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

I stayed here for about 4 nights with my friend last month. The hotel is small but so cute! The 2 brothers that own and run the hotel are incredibly nice. While this hotel doesn't have a lift and the rooms are small, it's a great location and price point! Plus you don't spend that much time in your room anyway!

Not having a lift isn't really a problem either because our (very heavy) bags were brought up to our room and they let us store them at the front desk on our last day. A complimentary breakfast was also included with our stay. They also gave great recommendations on things to do in the city and where to eat.

If I ever come back to Florence I definitely wouldn't mind staying here again.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mika L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 9 August 2014
Dear Mika,
thank you so much for choosing our Hotel for your first stay in Firenze and for appreciating all of our services.

Your review is very very nice :-)

We hope you'll be back here for your next stay in Firenze.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santa Croce

Property: Hotel Santa Croce
Address: Via De' Bentaccordi, 3, 50122, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#30 Family Hotel in Florence
#31 Best Value Hotel in Florence
#36 Romantic Hotel in Florence
#55 Business Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Santa Croce 2*
Number of rooms: 10
Official Description (provided by the hotel):
STAYING AT HOTEL SANTA CROCE gives the possibility to live a unique experience in the magical atmosphere of Florence. Small but welcoming, Hotel Santa Croce is immersed in the marvellous historical centre, right in the heart of the artistic, cultural and commercial life of the city. The Hotel is situated in an historical building dating back to the 600s and stands on the remains of an ancient Roman amphitheatre. The illustrious Michelangelo Buonarroti spent his childhood years in the adjoining house (there is a marble plaque showing evidence of this on the wall of the first floor). While just a few metres away you can find all of the most important monuments and museums, as well as the most renowned bars for those who would like a taste of the Florentine night-life. Situated only 100 metres from Piazza della Signoria, the Uffizi Gallery and Piazza Santa Croce (from where the Hotel's name derives), you can admire the enchanting Basilica where the remains of the greatest artists, writers, poets and scientists in Italian history are buried; we are also just a few steps away from il Duomo, il Battistero, the magnificent Campanile di Giotto and the Basilica of Santa Maria del Fiore and Santa Maria Novella, not to mention the precious Ponte Vecchio, under which Florence's rushing River Arno flows. Or if you would prefer to dedicate some of your free-time to shopping, you can spend hours walking up and down Via Tornabuoni or Via De Calzaiuoli discovering the best names in Italian, and international fashion. The breakfast room, cosy, warm and welcoming, will help you wake up in the best of moods. There is a 24-hour reception service and staff are always willing to help wherever possible. Enjoy your stay at Hotel Santa Croce ! ... more   less 
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Also Known As:
Santa Croce Florence
Santa Croce Hotel Florence

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