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“Friendly service, Nice location, Economical”
Review of Hotel Santa Croce

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Hotel Santa Croce
Ranked #39 of 421 Hotels in Florence
Certificate of Excellence
Waterloo, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Friendly service, Nice location, Economical”
Reviewed 2 September 2014

We were at this hotel for 2 nights in July 2014. It is a family run hotel and everyone we spoke with was very kind and friendly. Nothing pretentious. Any help we asked for was cheerfully provided, whether restaurant recommendations, train schedules, or planning museum visits. Centrally located, our days were walking tours from the hotel. The rooms were small but clean. You may need to go up several flights of steps, but we didn't find it to be an issue. We were pleasantly surprised to find a nice simple breakfast was included with the stay: coffee, juice, croissant, yogurt, cereal. Ask about the history of the building and the street.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Glenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 10 September 2014
Dear Glenn,
We're very happy that you enjoyed every detail of your stay at Hotel Santa Croce, especially our suggestions and our help to plan the visits to the most important historical and artistic sites, to which we're very close.

And we're very pleased too that you enjoyed our breakfast buffet included in the price and the typical restaurant, an old Florentine Trattoria, with whom we have an agreement and a discount for our Guests.

But the best thing is to know that you loved so much the story of our narrow and characteristic street that is very important because the famous Michelangelo Buonarroti grew up here and because it was built on the ruins of the Ancient Roman Amphitheater of Florence.

Thank you for this wonderful review.

We hope to see you again very soon.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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774 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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English first
Lagos, Nigeria
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 August 2014 via mobile

I loved Florence so much, I changed my entire plan to stay an extra day! And this hotel made that easy. Only challenge I had was with the fact that the room wasn't sound proof. I'll avoid the ground floor room next time (oh yeah, I'll definitely go back!)!!!

Stayed August 2014, travelled solo
Helpful?
Thank Yetunde O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 10 September 2014
Dear Yetunde,
thank you so much for your nice review.

We're so glad that you enjoyed the stay at our hotel and especially its location, the price and our hospitality.

We hope to see you again very soon.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, DC
Level Contributor
467 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 24 August 2014

This is an excellent value in an ideal location in Florence! The staff went out of their way to make me comfortable, provide maps, directions, etc. The rooms are clean and functional, with great wifi connections throughout the hotel. My room was on the top floor and the guy behind the desk took my bags up without asking. They even fed me breakfast when I arrived before check-in. The rooms were clean and functional and included an in-room safe. I left the window open (there was air conditioning) and it was still fairly quiet, even in the height of tourist season. The location couldn't be better, right near the Santa Croce church and only a few blocks from the river. This is an excellent choice for the Florence visitor and I would definitely stay here again.

  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Decoamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Decoamie,
your review is really Amazing :-)

Thank you so much for sharing your lovely experience at Hotel Santa Croce.

We're very happy that you pointed out many of our strengths and that you enjoyed everything about your stay here.

We hope you'll come back asap.

Many Greetings,
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 22 August 2014

It's not every day I find an inexpensive small hotel with real quality. Too often, basic amenities, including service, are sacrificed to lower the room rate.

The Santa Croce is the exception to this rule. Don't get me wrong. The hotel is as simple as you'd expect in this price range: rooms are basic, the bathrooms small, and the walk up the stairs to the top floor can be daunting. But from the moment we entered, we were treated like valued clients- a welcome drink, a discussion of near-by attractions, all delivered with a smile.

Breakfast is simple but tasty, and served exceptionally well. The staff was more than happy to store our bags after check-out, so there was not worry about hauling things all day. Yes, these are normal things, but all done with thoughtful care by a well-trained staff.

I've stayed in a number of hotels in Florence over the years, including some of the most elegant and costly. For simple comfort, good service and location, I don't think I've had better than the Santa Croce.

  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank rascal_EM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Rascal,
thanks for the "valuable definition" you gave us and, especially, for considering our Hotel the best one you stayed in Firenze, among many in which you have been.

We're honored for these wonderful words and it's a great satisfaction for our work.

We hope you'll be here again for your next stay in Firenze.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014 via mobile

My fiancé and I were in Florence visiting for 3 days and decided to stay here because of the great reviews. We have come to find that they are all true! The rooms are very clean and the service is amazing. We have been traveling in Europe for about 2 weeks now and this is the first place to have an iron available. Very helpful when you have limited clothes to wear. One day my fiancé wasn't feeling well and needed some tea. I went down to ask for some and Gabriele got right up and made 3 pots of warm water along with crackers and placed on a serving dish for her. No questions asked. Also, every day that we came back he would ask us if we wanted a glass of water or juice. Very nice and helpful staff. We visited my fiancé's brother who was staying at a five star hotel and could not stop talking about how bad the service was. Enough said.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Milan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Milan,
we're very happy you think of our Hotel as the best one for service you received in Italy, it's a great honor for us to receive this praise.

Your lovely words confirm us that you felt as at home in our Hotel, and this is the greatest achievement for us.

We hope you'll be here again for your next stay in Firenze.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
Reviewed 21 August 2014

We stayed 2 nights in this lovely little hotel near Santa Croce, very central very clean. Owners were very friendly and gave many suggestions for places to visit. Free wifi in the room. We received orange juice on arrival. Breakfast consists of croissants, rolls, yoguhts fruit juice and coffee/tea etc....

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rich21A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Rich,
thank you for sharing your great review.

It's very important for our reputation.

We're very happy you enjoyed the whole stay at Hotel Santa Croce and we hope to have you back here asap.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2014

It is a little, cute hotel in a fantastic location between "piazza della Signoria" and Basilica of Santa Croce, in the historical center of Florence and not far from the train station. Probably, the best location you might think of. I and my girlfriend had a marvelous stay at Hotel Santa Croce. The room was clean and with all you need. Breakfast was great, and the staff was incredibly helpful and friendly. Finally, I should say that it is really cheap for what they offer.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Alessandro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, 28 August 2014
Dear Alessandr,
thank you so much for this wonderful review.

We are truly delighted that you enjoyed the charm of our hotel in the heart of the historical center, the services and, especially, the passion that we put into our work every day.

It was a pleasure for us to host you and we hope to have you back here as soon as possible.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Santa Croce

Property: Hotel Santa Croce
Address: Via De' Bentaccordi, 3, 50122, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#30 Family Hotel in Florence
#36 Romantic Hotel in Florence
#40 Best Value Hotel in Florence
#55 Business Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Santa Croce 2*
Number of rooms: 10
Official Description (provided by the hotel):
STAYING AT HOTEL SANTA CROCE gives the possibility to live a unique experience in the magical atmosphere of Florence. Small but welcoming, Hotel Santa Croce is immersed in the marvellous historical centre, right in the heart of the artistic, cultural and commercial life of the city. The Hotel is situated in an historical building dating back to the 600s and stands on the remains of an ancient Roman amphitheatre. The illustrious Michelangelo Buonarroti spent his childhood years in the adjoining house (there is a marble plaque showing evidence of this on the wall of the first floor). While just a few metres away you can find all of the most important monuments and museums, as well as the most renowned bars for those who would like a taste of the Florentine night-life. Situated only 100 metres from Piazza della Signoria, the Uffizi Gallery and Piazza Santa Croce (from where the Hotel's name derives), you can admire the enchanting Basilica where the remains of the greatest artists, writers, poets and scientists in Italian history are buried; we are also just a few steps away from il Duomo, il Battistero, the magnificent Campanile di Giotto and the Basilica of Santa Maria del Fiore and Santa Maria Novella, not to mention the precious Ponte Vecchio, under which Florence's rushing River Arno flows. Or if you would prefer to dedicate some of your free-time to shopping, you can spend hours walking up and down Via Tornabuoni or Via De Calzaiuoli discovering the best names in Italian, and international fashion. The breakfast room, cosy, warm and welcoming, will help you wake up in the best of moods. There is a 24-hour reception service and staff are always willing to help wherever possible. Enjoy your stay at Hotel Santa Croce ! ... more   less 
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Also Known As:
Santa Croce Florence
Santa Croce Hotel Florence

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