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Reviewed 11 August 2017 via mobile

The hotel was very relaxing! They had delicious breakfast with buffet every day and a la carte. They had fooseball that I played every day! Matteo is my favorite staff because he is very kind and he brings me room service in about 10 minutes! There is: spa, Asian fusion (next door)!! Portrait Firenze is 1 of my favorite hotels! Thank you all staff for being so helpful!❤️❤️

Stayed: July 2017, travelled with family
Thank 593owen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2017

I checked in to this little hotel with my family and immediately we felt at home! The lifestyle team was inviting, professional and most of all wanted to do anything to make our stay perfect. ALL of the staff is incredible to say the least, the room was exquisite, the service...outstanding and the location is unbeatable. I would go back to this hotel again and again. I left my kindle in the room and when I got home from my trip it was at my house! they arranged everything from dinners and lunches to trips to Chianti and museums. We did not have to do a thing! We so appreciate everyone at this hotel and we can't thank you enough for making our first visit to Florence one of the best trips we have ever had.

Room Tip: the family suite is perfect for a family of 4
  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Stacirubin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2017 via mobile

The food, the staff and our giant apartment style room literally next to and overlooking the Arno and Ponte Vecchio were simply the best.

Everyone at this hotel was friendly, polite and overwhelmingly attentive.

The atmosphere and ambience is sophisticated but very relaxed.

The food is well prepared, clean and simple. We also enjoyed the rooftop bar at their sister property right next door.

A great place to stay while in Florence to retreat from some of the city's frenetic pace.

Stayed: August 2017, travelled as a couple
Thank steveseldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

This is the very best hotel we have ever stayed in. Every single staff member was helpful, courteous, friendly and professional. Excellent value. Great location. Fantastic food, Michelin star restaurant. Every little detail was though about and provided. Including different adapters for charging devices, luxurious cosmetic samples, exceptionally helpful concierge service. We have travelled a lot for both business and pleasure, visited over 30 different countries and stayed in a lot of hotels - this one is the absolute best. We highly recommend it and hope to visit Florence again so we can stay here and appreciate the excellent hospitality once more.

Stayed: July 2017, travelled as a couple
1  Thank fishmilk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

The Portrait is such a high class hotel - every need and whim is taken care of in an instant. Beside the gorgeous views, beautiful decor, and lovely rooms, the staff are in a class of their own. They are the most attentive, kind, and personable I've ever known. They made us feel like royalty and went so out of their way to make our stay the most memorable and relaxing. Francesco Alfonsetti was so kind and helpful. He is truly a wonderful man. Leo Leoni was beyond amazing as well and so friendly. He made it his goal to do anything and everything he could for us. Mattao was another incredibly nice man who helped us everyday. Always there to greet us. Baha sat down with us to help us decide where to visit, shop, and eat. He was thorough and helpful. Such a kind man who really took the time to greet us and help in anyway possible. Diego Roggero, the hotel manager, was beyond generous and so respectful to us. He came out to meet us specifically. Caterina and Carolina were also so helpful and pleasant. They were nice to talk to and were always looking up information for us. I cannot thank these wonderful and amazing people enough. They set the bar so high for what hotel staff can be. I've never experienced this anywhere else. They truly made us feel like royalty and it won't be difficult deciding where to stay the next time we visit Florence. Thank you to all of you at the Portrait. You made our visit to Florence so memorable - We can't thank you enough.

Room Tip: A room with a balcony - to view the Arno River and Ponte Vecchio
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank 371JillK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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