I was planning to stay at this hotel because they offered a central location at a very cheap price. As I am only staying in Florence for one night I thought I would go here expecting nothing great at all (having read other bad reviews). However, upon booking I received a rude email informing me that obviously I must have known the cost is not correct, and either I had to pay a lot extra or cancel my booking. I cancelled and commented that I would find somewhere else with higher ratings who wouldn't change the price. I received not one but two further abusive emails, stating I mean nothing to them and people like me are making Italians homeless. It would be great if this place started reading their awful reviews and taking on board feedback to change the way they deal with people. I, for one, will NEVER stay here ever.
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- Also Known As:
- Etrusca Hotel Florence