I have to be honest -- Soggiorno Burchi was a challenging place to stay. The accommodations were modest and we noticed that from the beginning. We stayed two nights at this place, and those were two very challenging nights. It was November 2011 and it was COLD in the room. The purveyor snuck in turned the heat off during the day and had to be coaxed to turn it on at night. We were very chilly in our bed with very few extra blankets and very thin sheets. I also remember it being loud, though the rooms are set off the street quite a bit. The purveyor, in typical and memorable Italian fashion, would yell to family members down the hall or down the stairs. They purveyor lives upstairs, and was to her credit as helpful as she could be at her age and with her limited English.
When my partner became ill halfway through our stay there, she offered use of the kitchen for me to attempt to cook chicken noodle soup (or a version of) and checked on us (very loudly) and often. After the illness, we had less trouble getting her to turn on the heat in the drafty old place!
Not only did the illness mar our stay at Soggiorno Burchi, but to top it off I stupidly left my precious little Canon point-and-shoot with all my vacation pictures on it in the hotel room. We were rushed and ready to leave that place, and I was preoccupied and worried about my ill partner and so I did not check the hotel room as well as I usually do when leaving. I left our digital camera in the top drawer of the night-table. I only realized the terrible mistake after we had boarded and been on the train to Rome for 30 minutes or more. Thus began the nightmare of translation, confusion, and assumed accusations between me and the purveyors of Soggiorno Burchi. I called them right after we got off the train from the train station, but communication of the problem was NOT happening at that point. She could not hear/understand me and I could not hear/understand her.
So we went to check in at Papa Germano's in Rome. (I will do a review of them soon because they are the life-savers in this story) After hours of working with the amazing receptionist at Papa's, we finally were able to translate the following:
1.) I did not think she or her cleaning crew stole my camera. I was not accusing her of that.
2.) I would be willing to pay for the shipping of the camera to the USA.
3.) My address, written out and faxed several times.
4.) It was in the VERY back of the dresser drawer, if they would have just LOOKED all the way in it the first, second, and third time they checked. (OMG)
I left Rome not knowing if I would ever see my camera again. Two weeks later, though, Soggiorno Burchi came through. They sent my camera back to me, with all my Italy vacation pictures, in PERFECT condition to a tune of 40EURO. It was pricey for them, and they ate the cost. Probably because they felt so bad about the 2 hour back and forth regarding the camera, probably because of the less than savory accommodations, and probably so that I would have a very interesting, and now funny story to tell about leaving my camera on Florence and somehow getting it back.
Thanks, Soggiorno Burchi. I recommend you for your kindness, if nothing else.
Honestly if you want a "true" Italian/Florence experience that will be surely etched in your memory, I recommend this place. If you want a purveyor that is nice enough to send your camera back to you free of charge after 2 hours of begging over the phone from Rome, then stay here. Yes. They are awesome for sending my camera back and I deem them average because of that.
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- Also Known As:
- Soggiorno Burchi Florence