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“Fabulous!”

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Tornabuoni Suites Collection
Ranked #12 of 305 Speciality Lodging in Florence
Certificate of Excellence
Melbourne, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fabulous!”
Reviewed 5 October 2012

These suites are lovely! They are big, bright, comfortable and brilliantly located. Different from a conventional hotel room - but I guess that's the point. And the place is run by a terrific operator, Camilla, who will recommend good and authentic places (not cheesy tourist traps). She is the consumate hospitality professional and our travels would not have been the same without her!

Stayed September 2012, travelled with family
Helpful?
Thank BravoCharley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuonisuites, Manager at Tornabuoni Suites Collection, responded to this review, 18 December 2012
Thank you so much for such a heart warming and flattering review. We strive to offer a more personal service and help you experience the more authentic Florentine life. I am thrilled if some of my suggestions proved helpful and you and your family had a great experience.
I hope you will return to say hi whenever next in Europe.

Warm regards

Camilla Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 30 September 2012

we loved this very small hotel. they were so pleasant and helpful. the location is great and within walking distance of both the train station and the sites we wanted to see in florence. we had a very lovely view from our suite. the elevator does not go to the top floor of this beautiful old building so there were some stairs to climb to our room. it was not an issue for us but if you can't climb stairs it could be a problem. management was pleasant and helpful and gave us a late check out for our convenience. my only small complaint was that the mini fridge did not cool even a bottle of water. this was a great spot and i would return.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beck52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuonisuites, Manager at Tornabuoni Suites Collection, responded to this review, 18 December 2012
Thank you for sharing your experience with us and for your constructive criticism regarding the fridge. We are happy to say that we have had it replaced and it now cools perfectly, we also stock it with a complimentary bottle of water for one's arrival, and so we look forward to welcoming you back and offering you a chilled bottle, and hopefully increasing your fond memories of staying with us in Florence.

Warm regards

Camilla Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 September 2012

We were in Florence with our three kids ans it's not easy to find a place where we can all stay together. When I called Tornabuoni Suites to see if I could fit the whole family in one of their place, the manager was very helpfull. They added an extra bed for the little one and the setting was just perfect.
Moreover, all the people working for Tornabuoni Suites are vers kind and helpfull. They offered to do some grocery shopping if we needed too considering we had three kids.
The location was perfect. Close to everything in Florence, it was easy to leave and come back to the apartment during the day without having to cross the whole city.
Would totally recommend the place for a family.

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tvigne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuonisuites, Manager at Tornabuoni Suites Collection, responded to this review, 16 October 2012
Thank you for your praise, it was our pleasure to host you and your family. We do our best to provide a 'home away from home' for all ages, and to provide for your needs, be it grocery shopping, or daily activity recommendations. Your comfort and positive experience is our priority.

We hope one day we have the opportunity to welcome you back.

Warm Regards

Camilla Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 September 2012

The terrace suite was a lovely apartment close to everything in Florence. Great view over the Florence skyline. Small problem getting in with the key but worked it out. Air conditioning worked well as did the other kitchen appliances. Would happily stay here again.

Room Tip: Terrace suite looks like photo on website.
See more room tips
  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelGertie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuonisuites, Manager at Tornabuoni Suites Collection, responded to this review, 16 October 2012
Thank you for sharing your happy experience and for your constructive thoughts. The lock has been looked at and has now been oiled and works with greater ease.
We are so pleased you had a great time and we look forward to welcoming you back to Florence.

Warm Regards

Camilla Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 22 August 2012

We stayed in this location because it was minutes from all of the important tourist attractions.

Rooms: The rooms are very clean and well kept. We had no issues with the bathrooms, water pressure or air condition, which can be crucial for those travellers not used to the heat. The complimentary water and mini fridge was very appreciated, although a coffee maker would have been nice considering there were teas available but no hot water. The walls were a bit thin and we could hear the noisy family next door.

Location: This location was great because the streets were only one way and there was little to no traffic, thus allowing us a good night's sleep. The only con to this location that we were not made aware of was the construction happening across the street which woke us up at 8am every day.

Parking: The parking cost was in line with other properties in the area but I would recommend that you park outside of the ZTL and have a taxi bring you in. The route that you have to follow can be a bit confusing and the last thing you want is to get a ticket. The cost is the same if not cheaper if you follow this method and park at a city run parking structure.

***One thing you must be aware of is that you need to be able to phone the managers for them to let you in. If you are not travelling with a cell phone you may have to keep this in mind.

All in all I would definetly stay at this property and recommend it to anyone who is struggling with a decision as to where to stay for a couple of days.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dferrari1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuonisuites, Manager at Tornabuoni Suites Collection, responded to this review, 8 October 2012
Thank you for sharing your constructive thoughts with us. We always wish to be informed immediately when something is missing, such as your kettle appeared to be if you felt there was no hot water. I have now ensured there is no missing kettle in any of the Suites and consequently hot water is easily accessible.
As for coffee, we feel the Italian coffee is so good and reasonable, we do not wish to compete with poor instant coffee, and for this reason we do not have instant coffee in the Suites (unless requested). However in the Suites with kitchens and stoves, we have stove top coffee makers that tend to make better than normal quality coffee.

As or the noisy neighbours, we are sorry for this and generally feel our guests are considerate of each other when in Suite right next door to one another, although most of our Suites have plently of space between them and this is generally not a problem.

You are correct about the parking, it is expensive and difficult to drive in the centre, so I too agree and advise if you can park outside the city centre and take a taxis in you will find it easier.

As for contacting us, please note I always attempt to contact you (when I have your email address) prior to arrival to find out your time and means of transportation, and should at any stage during your stay you need anything and do not wish to use your phone, I would encourage you to email me, as I am always readily available to assist in your needs.

We note all your comments and thank you for them, as we constantly strive to improve. We look forward to welcoming you back when next in Florence.

Warm Regards

Camilla Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 July 2012

Two sets of adults and a baby stayed in what was essentially 1 bedroom apartment here with one couple staying in the lounge. It was a bit of a squeeze but OK for the 3 night we were there. The accommodation is well locat and easy walk of most of the sights. It has plenty of cafes and trattorias to choose from on it's doorstep and has good common areas. The accommodation itself is clean and tidy and has everything you would need for a short break. The bathroom is nice but the shower was little more than a dribble - which meant that it was nearly not worth bothering. The person who greeted us was friendly and very helpful. She was able to book restaurants, recommend the best place to go, print off tickets and actually was a highlight of the accommodation. Other than this it is just a fairly standard residence, nothing truely amazing, but good enough to stay in comfortably.

Stayed July 2012, travelled with family
Helpful?
Thank HKGRoaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuonisuites, Manager at Tornabuoni Suites Collection, responded to this review, 20 July 2012
We are pleased that your overall experience of staying in our Residence-hotel in the heart of Florence, was enjoyable.
Our Suites vary in size and ideally are generally suited for 2, or a family of 4, with 2 children. We have the fortune of being able to host more in the larger Suites, but we are unfortunately not always informed as to how many guests will be in a group, to be able to reposition them in a larger Suite if necessary. Some Suites have kitchens, and terraces, others do not, and so we very much encourage our guests to read the description on our website, to get a better idea of what the Suite of choice consists of.

However, I thank you for letting us know that the shower head needs to be descaled, or replaced, this will be looked at and addressed immediately. And I also thank you for your appreciation of our personal service, as it is of our utmost important to provide care and attention to all our travellers needs.

We wish you a pleasant onward journey and should you return we would be happy to welcome you back in a superior Suite.

Warm Regards

Camilla Jackson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bexley
1 review
Reviewed 13 July 2012

13th July, 2012 - My daughter and I have just come home after staying at this hotel for four nights. Our room whch was on the first floor was very big with plenty of cupboard space. It was very clean with a really nice bathroom. We had our breakfast every morning on the pretty rooftop terrace overlooking the lovely views of florence. The attractions were all close by so we managed to walk everywhere. We loved the Boboli Gardens which were on the other side of the Ponte Vecchio Bridge. Some of the small clothes shops had some really pretty unusual clothes. Would highly recommend this hotel

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tornabuonisuites, Manager at Tornabuoni Suites Collection, responded to this review, 20 July 2012
Thank you for sharing your thoughts, we are thrilled that you had a pleasant stay and we look forward to welcoming you back.

Warm regards and best wishes

Camilla Jackson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tornabuoni Suites Collection

Property: Tornabuoni Suites Collection
Address: Via Dei Tornabuoni 9, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #12 of 305 Speciality Lodging in Florence
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Tornabuoni Suites Collection 4*
Number of rooms: 5
Official Description (provided by the hotel):
Charm and style, comfort and ultimate privacy are just some of the qualities of the Tornabuoni Suites Collection located on one of the most prestigious streets in the world, at 9 Via Tornabuoni.Nestled on the upper floors of Palazzo Alemanni a century old noble residence, you can enjoy the breath taking view overlooking the rooftops of the city. Museums and historic buildings surround your Palazzo allowing you to absorb the Renaissance architecture as well as be within walking distance of every sight and shop you desire.Being located so excellently and with a choice of a few gorgeously modern and unique Suites to choose from, you have the opportunity to be homed in one overlooking your own spacious and exclusive terrace, or others giving you the bird's eye view of the roof tops of Florence and distant green neighbouring hills.Styled in contemporary elegance Tornabuoni Suites Collection offers the relaxing atmosphere of a private residence, with the additional comfort of concierge services whenever required. Recently taken over by a new owner who is an expert connoisseur of Florence and its hidden treasures as well as being an excellent hostess, your every need will be personally responded to with invaluable local insight helping make your stay in Florence a truly magical experience. ... more   less 
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Also Known As:
Tornabuoni Hotel Florence

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