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“This is a grand hotel!”

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Hilton Garden Inn Florence Novoli
Ranked #118 of 421 Hotels in Florence
Certificate of Excellence
Canberra, Australia
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“This is a grand hotel!”
5 of 5 bubbles Reviewed 12 December 2013

This is a new hotel and certainly lives up to the reputation and standards of the Hilton brand. It's a pity we stayed only one night, but dinner and breakfast in the hotel was magnificent. The service was first class and the facilities in the hotel were excellent.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, 22 January 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,302 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
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English first
Victoria, Canada
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 29 November 2013 via mobile

Modern hotel with good sized, well-appointed rooms ... Modern European decor is appealing ... Located between the airport and train station/downtown, a €15 euro taxi ride either way, definitely handy for my early morning flight out ... Quiet area ... Price decent for Florence ... Only negatives: tub and bathroom floor are very slippery when wet, never did get my wakeup call either ... But on balance, I definitely would recommend!

Stayed November 2013, travelled on business
Helpful?
1 Thank CanucksInTrucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, 22 January 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 22 November 2013

This hotel was perfect location for business but not if you want to sight see in the centre of florence. Rooms are clean and hotel lobby is lobby. Staff are friendly and breakfast was great too. There is a supermarket and a H&M 5min walk away but not many restaurants. It is only a 10-15min taxi drive into town for approx €15. I would recommend this hotel if you need to be in this area for sure

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sonya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, 22 January 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
4 of 5 bubbles Reviewed 18 November 2013

Very close to airport. Hotel very well presented, staff excellent and accommodating wherever possible. Although outside of the city was only a 10 minute drive to get into Florence. Limited to restaurants nearby so I would recommend going into the city to eat. The location should not stop you from staying here as it is so easy to get into Florence.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rachel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, 27 February 2014
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.
We are waiting for your return and we really hope to welcome you again soon.

Best regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 12 November 2013

I stayed at the Hilton Garden Inn recently for a business trip. I was there for 2 weeks. I don't recommend the breakfast package if you are there for 2 weeks. It's the exact same items every day. The hot foods in the buffet are not hot. The custom ordered items were inconsistent. One day the fried egg is over easy, then it was sunny side up, then it was basted. Had good French toast one day and then it was raw the next. I requested a non-smoking room, but there was smoke coming in through the vents. Housekeeping moved my items from the desk and put them on the shelves and did not supply the towels I requested.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
5 Thank elbo2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, 27 February 2014
Dear Guest,

We really apologize for any inconvenience you had during your stay, and we really thank you for you review because your comment is helpful to understand what customers want and what is important to improve.

Hoping to welcome you again in Florence,
Best Regards

Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
florence, Italy
1 review
4 of 5 bubbles Reviewed 12 November 2013

Good hotel. rooms are designed nicely and service was good. Juts heating system was the problem for me. Especially breakfast and food were delicious and better than my expectations. I stayed this hotel just for business purpose and the location of my office. If you need any hotel around this location, choose this one.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mut M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, 27 February 2014
Dear Guest,

your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users!

Kinds Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 10 November 2013 via mobile

The room is very spacious - perhaps one of the biggest comparing to the typical hotels in Europe. The hotel is in very good condition and excellent in cleanliness. The Hotel is in a new development area which requires 30minutes bus ride to the main attractions in the city centre. However the bus stop is only 5 minutes walk from the hotel and bus services are very frequent in Florence. There is also a supermarket called "unicoop" nearby the hotel. We bought hot food in the supermarket everyday which allows us avoid the tourist traps in the city centre.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Xqu006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, 27 February 2014
Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
Thank s a lot for your good words and I really hope you will come back in Florence and you will choose HGI Florence Novoli for your next stay in our Cradle of Renaissance.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Florence Novoli

Property: Hilton Garden Inn Florence Novoli
Address: Via Sandro Pertini 29, 50127, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#50 Business Hotel in Florence
#74 Luxury Hotel in Florence
#86 Family Hotel in Florence
#91 Romantic Hotel in Florence
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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