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“Just outside the center”

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Hilton Garden Inn Florence Novoli
Ranked #111 of 411 Hotels in Florence
Certificate of Excellence
Reviewed 30 August 2014

The hotel is in the Novoli area, just northwest of the downtown area. It's close enough for easy access and in a safe area. The staff if professional and the facilities are great for travelers. The bus system is close and taxi's to the city center are affordable.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Vincent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI Florence No... H, Responsabile relazioni con la clientela at Hilton Garden Inn Florence Novoli, responded to this reviewResponded 12 September 2014

Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
Thanks for your comment and see you soon at the Hilton Garden Inn Florence Novoli.
Best Regards
Francesco Ginanni
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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386 - 392 of 1,437 reviews

Reviewed 27 August 2014

My husband and I travelled to the Hilton Garden Inn recently (August 2014) for our honeymoon.

We stayed here for 4 nights as we travelled through Rome. On the third night we encountered tiny ants all over my side of the bed on the floor. Of course, we notified the staff who sent someone up who's response was, "I will go get spray". Well I was certainly not about to spend the night with dead ants and toxic fumes, so we requested a new room, which was given to us thankfully, but quite the pain at 10:30pm. Nothing was done for the inconvenience, I don't even know if they said sorry. Even restaurants give a free desert when they mess up your meal order.

The ants were bad, but what really let us down was our inability to have a peaceful sleep within these paper thin walls. Almost every morning around 7am we were woken up by vacuum cleaners banging into the wall directly behind us. On top of this we were woken up by screaming children running up and down halls, the people next to us wearing heels walking back and forth, and the last night when we had to travel the next day we were woken up by something above us at 5:30am, which sounded like someone running on a treadmill (I believe we were right below the gym).

By this point I was so fed up with not being able to sleep I went to let them know of the sound above us. Well, that was certainly a waste of my time. The man at the counter just looked at me as if I had two heads and also told me "some people just have sensitive ears". Great customer service. I let him know that actually we have been woken up by something every single morning such as vacuums banging into the wall, which is very upsetting when you pay to sleep somewhere. Of course, he did and said nothing. When we checked out a couple of hours later (we never could get back to sleep) no one even so much as asked us how our stay was (all new staff by this point, the man I had spoken with was gone, so it wasn't even like they knew it was bad, they just simply aren't interested it seems).

Also, the room service we ordered was awful. The pizza was burnt, and the fruit platter for 8 Euro's came with a fist full of fruit. So disappointing. This Hotel was also very far from the city centre. Not a nice bus experience (very crowded) and took about 10-15 minutes, and we didn't want to stay out later in the city centre because the hotel is not located somewhere you would want to walk in the dark later at night. Even the bartender alluded to this fact. The TV's were the smallest size TV's you can buy, and terrible quality.

Positives? Well I guess the room was a decent size, and the bathrooms were nice. Big tub. The bartender downstairs was really nice and gave us complimentary champagne when we told him it was our honeymoon. Their was one man at the front desk that was nice enough when we would buy bus tickets.

I wouldn't recommend staying here to people who want to see Florence, or have a romantic getaway. We really missed out on a lot of Florence because of how far the Hotel was. We waited for the bus for an hour on Sunday, because it gets so packed we couldn't squeeze on.

I have read some of the other reviews, and I guess if you don't encounter any ants and don't mind getting up early and not staying out late it may suit your needs just fine. We will not be staying here again, and I suggest looking for something closer to the city centre if you are there to sight see.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank Tara270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI Florence No... H, Direttore at Hilton Garden Inn Florence Novoli, responded to this reviewResponded 12 September 2014

Dear Guest,

We really apologize for any inconvenience you had during your stay, and we really thank you for you review because your comment is helpful to understand what customers want and what is important to improve.

Hoping to welcome you again in Florence,
Best Regards
Katharina Schlaipfer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014

Great hotel and very good value. Booked suite for family of 3 through laterooms -great value. Hotel was easy to find from A11 being outside of central Florence, but on bus route with buses every 10-15 mins making central Florence very easily accessible. Hotel was very clean, well equipped, car parking available, friendly and helpful staff and breakfast good. Would come back without hesitation and would recommend.

Room Tip: Suites great for families
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  • Stayed: August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI Florence No... H, Responsabile relazioni pubbliche at Hilton Garden Inn Florence Novoli, responded to this reviewResponded 13 February 2015

We are happy to hear that your stay at Hilton Garden Inn Florence Novoli was satisfactory. Your comments will be shared among our employees.

We are looking forward to welcoming you again in not only at Hilton Garden Inn Florence Novoli but also at any of our other Hilton hotels
Kind regards,
Anna Neri
Web & Marketing

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Reviewed 25 August 2014

One of the best hotels especially for a family. Excellent and helpful stuff. Amenities are great. A little bit away from downtown but bus is OK. Shuttle only at weekends. We really enjoyed the library in the reception.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Ahmed S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI Florence No... H, Direttore at Hilton Garden Inn Florence Novoli, responded to this reviewResponded 12 September 2014

Dear Guest,

your words perfectly describe the wonders of our Hotel and we would like to thank you for sharing your experience with the Tripadvisor users. We paid attention to every detail in the structure and we are happy when our customers are surprised and fascinated.

We really hope to welcome you soon!
Katharina Schlaipfer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014 via mobile

Hotel is a very high standard and provides everything you need to enjoy your stay. A 10 minute bus trip (bus 22) from the city centre will get you to the hotel and only costs €1.20 (buy from the hotel and not the drivers if you can as drivers charge €2). The rooms are fantastic and beds incredibly comfortable. The area is quiet so expect a good night's sleep! The bar and outside seating area are very relaxed and the drinks are reasonably priced. We didn't eat here but the menu has plenty to offer. Special mention goes to Neomi C who was so friendly and helpful for our entire stay and made our trip so much more enjoyable. Stay at this hotel if you can.

Stayed: August 2014, travelled as a couple
1  Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI Florence No... H, Responsabile relazioni pubbliche at Hilton Garden Inn Florence Novoli, responded to this reviewResponded 12 September 2014

Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
Thanks for your comment and see you soon at the Hilton Garden Inn Florence Novoli.
Best Regards
Anna Neri
Web & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

A wonderful hotel just outside the attractions. Bus 22 will get you there from the train station.
Hotel has a laundry facility, restaurant, bar, computers to use, pantry to buy things and helpful front desk staff. There is a park right outside the hotel.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Bybren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI Florence No... H, Responsabile relazioni con la clientela at Hilton Garden Inn Florence Novoli, responded to this reviewResponded 12 September 2014

Dear Guest,

It’s a pleasure to read your comment you shared with all Tripadvisor users.
Thank s a lot for your good words and I really hope you will come back in Florence and you will choose HGI Florence Novoli for your next stay in our Cradle of Renaissance.

Best Regards
Francesco Ginanni
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

I booked this hotel after reviewing a fellow trip advisor post. I am extremly grateful for that post for it put me at ease with all the great information Springer posted (trip advisor handle: mimitu) including a map of the area where you can find the local bus stop and coop shopping center. The hotel is clean, has a bar, and restaurant. is located near the University and about a 15 minute bus ride from Florence train station. You can get bus tickets from the front desk 1,20 euro each way (it was an interesting each day). Coop is amazing, great cheese, wine, all you need if you do not want to eat out every day (must try the wine and strawberries). I was a little concerned travelling alone, but found the bus and hotel to be in a safe area. I do however, wish I booked a hotel in city center (but wanted to be comfortable due to back issues and felt better staying with something familiar). The best part of the hotel was having a drink at the bar and chating with guests. If you get a chance tell Bartendar Giorio Bonini Caroline says hello. Must try Mi Amor Restaurant near hotel (Will pick you up too). P.S. Book tours in advance on Viator.com. Enjoy!

  • Stayed: May 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGI Florence No... H, Responsabile relazioni pubbliche at Hilton Garden Inn Florence Novoli, responded to this reviewResponded 12 September 2014

Dear Guest,
We really thank you for your kind comment on Tripadvisor and we apologize for any inconvenience you had during your stay. Your comment is helpful to understand some issues may happen and what is important to improve.

Hoping to welcome you again in Florence,
Best Regards
Anna Neri
Web & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Florence Novoli

Address: Via Sandro Pertini 2/9, 50127, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#51 Business Hotel in Florence
#71 Luxury Hotel in Florence
#91 Romantic Hotel in Florence
Price Range: £58 - £234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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