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“Excellent Customer Service”
Review of La Pelle

La Pelle
Ranked #7 of 332 Shopping in Florence
Certificate of Excellence
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Attraction details
Owner description: Aldo & Sonia welcome you in our shop.Leather factory in Florence since 1983.Man's and Ladie's leather jacket made of the best leather tanned in the district of Santa Croce sull'Arno and sewn by Tuscan craftsmen.Bags, shoes and accessories made of precious skins: crocodile, python, ostrich, all exclusively Made in Italy.We ship all over the world.
Reviewed 30 March 2014

We discovered La Pelle while visiting our daughter last November while she was studying abroad in Florence. I spotted a men's belt in their store window one evening after the store was closed. When my daughter asked if there were any gifts from Florence that we would like her to bring home for Christmas, I told her I would like the belt from La Pelle and gave her my waste size. I was so happy to open the gift on Christmas day, but disappointed to realize that the belt was several inches too short. The sizing information I gave my daughter was either incorrect or was miscommunicated. I contacted La Pelle via email, explained the situation, and asked if I could exchange the belt for a larger size. Aldo replied quickly and provided detailed instructions on how to return the belt for exchange (which Customs form to use and exactly how to notate it). Aldo and I stayed in touch via email as the original belt made its way from Seattle back to Florence and the new, larger belt was shipped back to me. My new belt is the perfect size and I'm extremely pleased with its quality of materials and workmanship. Most of all, I'm extremely pleased with the experience I had working with Aldo. I hope to be able to thank him personally on a future visit to Florence.

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Thank JMMoller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 - 109 of 137 reviews

Reviewed 26 March 2014

My experience was awesome !! I found a pair of shoes I liked but not in the color I needed.
They offered to order it in that color in my size and ship it to the US. They offered superior service and kept in touch with me via email regarding my order.
I was very satisfied with there service.

Review collected in partnership with this attraction
Thank MaryAnn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

My husband and I visited A number of leather shops in Rome and Florence and La Pelle offered the best service and quality leather. We purchased leather coats-2 needed alterations and they delivered them to the hotel prior to our departure. One coat had to be shipped home to us and it arrived as promised. Returning to Florence in a few weeks and I will be returning to La Pelle!

Thank JewelsLawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017 via mobile
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Thank Мария Р
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile
Google Translation

Thank Serenella D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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