We discovered La Pelle while visiting our daughter last November while she was studying abroad in Florence. I spotted a men's belt in their store window one evening after the store was closed. When my daughter asked if there were any gifts from Florence that we would like her to bring home for Christmas, I told her I would like the belt from La Pelle and gave her my waste size. I was so happy to open the gift on Christmas day, but disappointed to realize that the belt was several inches too short. The sizing information I gave my daughter was either incorrect or was miscommunicated. I contacted La Pelle via email, explained the situation, and asked if I could exchange the belt for a larger size. Aldo replied quickly and provided detailed instructions on how to return the belt for exchange (which Customs form to use and exactly how to notate it). Aldo and I stayed in touch via email as the original belt made its way from Seattle back to Florence and the new, larger belt was shipped back to me. My new belt is the perfect size and I'm extremely pleased with its quality of materials and workmanship. Most of all, I'm extremely pleased with the experience I had working with Aldo. I hope to be able to thank him personally on a future visit to Florence.
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