We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very good location,great price, amazing people”
Review of Hotel Hermes

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Hotel Hermes
Ranked #344 of 410 Hotels in Florence
Reviewed 22 October 2011

The place is very simple and will cover your needs, very close to the main train station, the main attractions, wonderful staff, who would help you to the ultimate limit, your stay is sure to be pleasant with them.

  • Stayed: June 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank HalaMasreya1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (284)
Traveller rating
Traveller type
Time of year
Language

38 - 44 of 284 reviews

Reviewed 9 October 2011

We stayed for three nights and had a double bed room with toilet, air conditioning and TV. The room was very decent for the price (Florence is a bit expensive), English speaking staff (the owner?) was super helpful and friendly, some of the staff didn't know English too well but they were always friendly and courteous. The location is absolutely superb, just a few minute walk from the railway station. Recommended.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank discopop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2011

Pros
1. Great location, across the street from trams and the main railway station. 10 minutes walk from the Duomo and the old city center
2. Free wifi, works well
3. Breakfast included in the price
4. Good pricing (relative for Florence where hotels are ridiculously priced)

Cons
1. Shared bathroom for some rooms means that the bathroom is down the hallway from the room
2. No A/C or TV in the rooms
3. Language barrier for non Italian speaking guests for late night checkins or early morning checkouts.

Location:
Stayed in Hotel Hermes for 2 nights in September 2011. As other reviewers have said, the hotel's location is perfect - about 5 minutes walk from the central Florence (Santa Maria Novella) railway station and about 10 minutes walk from the Duomo (main cathedral/town square). The railway station is also where tours that leave for locations around Florence leave (like Cinque Terre). Tourist Florence (within the medieval walls) is completely walkable, so it is good to be within easy reach.

Transportation
As mentioned above, the railway station is literally across the street. The Florence tram also stops right across the street from the hotel if you wanted to get around further into other parts of the city.

Rooms
We stayed in a double bed with a shared bathroom down the hall. The room was decent; felt a lot like a hostel with a door. There was a bidet in the room itself which I found a little weird. The lock is a traditional key-and-lock and you take the key with you when you leave the hotel. Our room faced the main drag which made for a lot of noise at night. Air conditioning was not available in our room which was okay for late September but might be an issue in summer. The shared bathroom was okay; there was a shower curtain but there was otherwise no separation at the floor level between the shower area and the toilet section; this means that after a shower the floor gets wet in the entire bathroom.

Facilities
Wifi access was available from the room and worked well. Breakfast was included in the price of the room and included bread, excellent cake, coffee (cappunico) or milk and orange juice. Seating space for breakfast was limited (about 5 tables or so) which means that you would have to wait for a place if too many people showed up at the same time. There was no business center (this is a bed and breakfast of course). No lift; the reception area itself is a walk up two flights of stairs from the street level which would be a problem with heavy luggage.

Staff
Very friendly staff. We did not speak Italian and were unable to communicate with the after hours (late evening) and early morning staff. The owner was very flexible in in arranging for us to stay an additional night in our room at short notice; I called a few days before we arrived asking for an extension of stay and was able to get an additional room arranged with no issues at all.

Neighborhood
Being near the city center, there are always a lot of people around so the location seemed very safe. There are good restaurants and shops within 2 blocks of the place, so purchasing supplies (snacks, water supplies), a meal or simply a take out pizza (by far the best value in Italy) is easy

  • Stayed: September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
1  Thank HotelReviewerNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

We arrived in Florence with a sense of adventure but no working knowledge of the city. Hotel Hermes is easily accessible if you arrive by train into either the Rifredi or SMN stations. They are only one stop apart with no charge if you have a train ticket for the same day (valuable knowledge learned from the hotel staff). Our rooms were quaint but with modern amenities such as AC that we did need. Bed linens and towels were simple cotton and surprisingly functional when you are used to fluffy American towels. Beds seemed to be temporary and easily moved, but were extremely comfortable. Bathrooms were in our rooms (option of bath down the hall is available) and showers had great water pressure. Room 10 is a smaller bath with toilet in the shower space. This makes for a smaller space but again functioned perfectly for me and my two daughters. Hotel staff became our private guide to the city of Florence without ever leaving the desk. With their knowledge and direction I was able to navigate the tourist attractions and secret treasures unbeknownst to my Michelin guide and other tourists. THIS IS INVALUABLE!! The city of Florence is so used to tourists that it is easy to lose sight of the Italian culture. We were very much interested in the culture and trying to learn the language and the hotel staff was fabulous at answering our questions and even helping us learn Italian at breakfast each day. I will return to Florence and stay in this hotel again and would highly recommend it to anyone visiting the city.

Room Tip: Book early! We were there in the low season and the hotel was full. Rooms 10 and 11 are at the end o...
See more room tips
  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2011

Very happy with the hotel. Staff are friendly and helpful; the location is great for the station and main sights in Florence. I will use this hotel again when next I have need in Florence.

  • Stayed: March 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank cyclingsimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2011

I would sincerely recommend take into consideration this small, but extremely nice hotel. It is located closely to the Central Station. It really took me 2 minutes to find it after the train.
Starting with neatly-furnished rooms, attractive rates, free Wi-Fi access, perfect location and finishing with very welcoming, helpful staff, it seems to be a wise choice when enjoying Florence. The owner is a very elegant, always smiling, really caring about her guests lady - Ms. Patrizia.

And thank you, Patrizia, for your hospitality and wisdom;)
I will return)
BR,
Ellen

  • Stayed: July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ellen_Snurnitsyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2011

The hotel is in such a great location, couple of minutes walk from the main train/ bus station, the staff are simply wonderful and super friendly, you would adore Patricia, she speaks English the best, and such a helpful wonderful person, price is not expensive at all, and very clean room, very stable and fast internet connection ( free of charge), all in all, this should be your destination hotel !

Room Tip: Ask for rooms 1 or 2, closest to the wireless !
See more room tips
  • Stayed: June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank HalaMasreyaegy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Florence hotels
San Lorenzo
Hotel Bijou
Hotel Bijou
#301 of 410 in Florence
242 reviews
Santa Maria Novella
Hotel Elite
Hotel Elite
#261 of 410 in Florence
255 reviews
Santa Maria Novella
Hotel Palazzuolo
Hotel Palazzuolo
#325 of 410 in Florence
241 reviews
Show Prices
Show Prices
Show Prices
San Lorenzo
Albergo Giovanna
Albergo Giovanna
#278 of 410 in Florence
53 reviews
Santa Maria Novella
Hotel Montreal
Hotel Montreal
#192 of 410 in Florence
701 reviews
San Lorenzo
Loggia Fiorentina
Loggia Fiorentina
#176 of 410 in Florence
494 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Hermes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Hermes

Address: Via Luigi Alamanni 11, 50123, Florence, Italy
Region: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge
Hotel Style:
Ranked #344 of 410 Hotels in Florence
Price Range: £42 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Hermes 2*
Number of rooms: 14
Official Description (provided by the hotel):
Small 2 star (7rrooms with private bathroom and 7 which share 3 bathrooms) no frills family run hotel 50 mts. from the main SMN train station and within walking distance of all monuments, museums and historical sites. In Italian, English, French and Spanish we give our guests all the information required to make the best out of their visit to Florence and surrounding Tuscan cities. Cleanliness and cordiality are our priorities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travel Republic (UK), Agoda, HostelWorld, Ebookers and Evoline ltd so you can book your Hotel Hermes reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hermes Hotel Florence

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing