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Reviews (1,313)
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1,314 results
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1,164
128
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1,164
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Show reviews that mention
All reviewsboutique hotelhotel catsmall pooltrain stationbeautiful courtyardspa facilitiessteam roompastriesclassic roomjunior suitebusy cityminute walkwonderful hotelcentral marketmercato centraleloved this hotelfantastic stay
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13 - 18 of 1,314 reviews
Reviewed 3 weeks ago via mobile

Outstanding hotel and service. Excellent location, close to the rail station, and access to all major sites.

Rooms decor classic but modern. Very chic.

Front desk staff, at all times, welcoming, friendly, informative, faultless.

Rooms were impeccable, good sized, beautifully furnished. Ample wardrobe space for short trips. Clean full amenities. hairdryer coffee tea mini bar. Although no iron or ironing board, but could probably of got one from reception if I needed. Could have done with more decaffeinated coffee shouldn’t have to ask for this. Also two chocolates shouldn’t come to 5 Euro. Although to be fair, I didn’t have to eat them.

Bar was open until midnight at weekends and 11pm weekdays.

Breakfast very good, wide choice of self service hot and cold food. Excellent quality. Your choice of coffee prepared by waiting staff.

Spa area very good. Some of the staff in this area let down the front desk staff. Not as friendly. A bit too over zealous around rules treatment of the customer poor. Got told off for using the wrong door. Totally pointless. Couldn’t use the side access, even though open, as it was a fire door. So only entry exit point was through the actual pool. Bit silly. Also no actual steps into the pool from the garden area, only though the spa.

Pool small but perfectly formed. Jacuzzi features around edges. Great after yo‘ W spent all day walking around. Also open to 2130 which is great.

Complementary cakes and iced tea a nice touch at 4pm around the poOl/ garden.

Would recommend to couples or small family’s. one or two kids. It’s a quite, chilled out place. Would use again if in Firenze.

Stayed: June 2018, travelled as a couple
Thank Martin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

From the moment we arrived the service has been nothing short of fantastic.

A few highlights

- A warm and genuine greeting when we arrived.
- A smooth and quick check in.
- we were travelling with our 9 month old baby and they were thoughtful enough to provide a set of baby bathing kit.
- the room was super comfortable and clean with a lovely view of the square.
- very cool spa to unwind after a day of site-seeing.
- location is very close to all major sites.

Overall we are so pleased we stayed in this property and would highly recommend.

Thank you to the team.

Stayed: June 2018, travelled with family
Thank RxParmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni pubbliche at Palazzo Castri 1874, responded to this reviewResponded 3 weeks ago

Dear guest,

we are so happy to see your appreciation, also because we also try to grow up following guests' feedbacks.
We always try to make clients feel at home, decorating our rooms with a chic but simple decòr.

We are glad to read that you enjoyed our Spa, thank you for your recommendation.

Look forward to seeing you again.
Kind regards
Matteo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Hotel was beautiful. Loved the junior suite. Definitely worth upgrading for the extra space. Wonderful buffet breakfast.
A nice 15-20 minute walk from all the main attractions.
Only downside was my manicure and pedicure I got at the spa wasn't the best. But otherwise a wonderful hotel. Would definitely reccomend.

Stayed: June 2018, travelled solo
Thank Emmah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 2 days ago

Dear Mrs. Emmah,

Thank you for your appreciation about our hotel!
We will take the necessary measures to improve.

Warm greetings from all of us!
Noemi
Reception

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Really happy that we chose the Palazzo Castri 1874 for our stop in Florence. It was conveniently located for us to walk to everything we wanted to see. Bonus points for the amazing pizza place right next store that we enjoyed more than once. I will admit that I originally chose this hotel because they have a resident cat and I’m an obsessed cat lady, haha, but it ended up being a nice treat that the hotel and room was impeccably clean, spacious and perfect for my husband and I. Don’t hesitate to book, you will not be disappointed. Would stay again for sure!

Stayed: July 2017, travelled as a couple
Thank Michelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni con la clientela at Palazzo Castri 1874, responded to this reviewResponded 3 weeks ago

Dear Michelle,

Thanks a million for your trust and for your lovely compliments. We were delighted to have you among our guests and would love to welcome you again!

Warm regards,
Emma Davtian
Guest Relations Office

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Reviewed 4 weeks ago

The Palazzo Castri 1874 hotel is a complete delight. The service and hospitality were beyond our expectations, and we were extremely comfortable here. The decor is very modern with high-tech touches everywhere. Like many hotels in Europe, they provided a complimentary smart phone so their guests can save on expensive roaming charges while visiting Florence.

We had a small but lovely two-room suite and we slept well in the comfortable bed. They have a nice courtyard with a pool. And they have a sweet little cat named Pino who wanders around. The breakfast was good and servers were outstanding, anticipating our every need.

I can't imagine there is a better hotel in Florence. It's an easy walk to the train station and to all the sights in town. You can't go wrong here. If you stay, please give Pino a pat on the head for me.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Spaceman58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PalazzoCastri1874, Responsabile relazioni pubbliche at Palazzo Castri 1874, responded to this reviewResponded 2 weeks ago

Dear guest,

we cannot thank you enough for your comment of appreciation. We always try to pay attention to every minimum detail to give our guest the best experience ever.
We look forward to welcoming you again.

Greetings from all the staff of Palazzo Castri 1874 and Pino the cat.

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