While in Florence recently we visited this restaurant twice. The first time was superb in every way. We were greeted at the door, the staff and service were excellent, the food amazing and the jazz was good. We therefore decided to go again on our last night when we were not greeted on the door and stood for a while wondering what to do and the service was so poor to the point of being amusing. Having been bought the wrong wine on two occassions (there are only 6 on the menu and one beginning with a T), having to get out of our seats to ask for service, ordering more wine which didn't arrive ...followed by the desert which also didn't arrive. The meal was mediocre with undercooked potatoes, a wilted salad (which i had to remind them I had ordered) and a beautiful steak. All in all, a bit of a disaster. When we gave our concerns about service to the owner, Francesco, he had a complete melt down and tore up our bill in very dramatic style which was decidedly childish and extremely funny but certainly didn't go far to repairing the poor service issue...shame though as the first night we were served by an excellent and extraordinarily competent surbian waiter and had the most wonderful food and experience. A hit and miss experience!
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