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“Lovely, incredible luxury”

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Four Seasons Hotel Firenze
Ranked #10 of 411 Hotels in Florence
Certificate of Excellence
Washington DC, District of Columbia
Level 6 Contributor
113 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Lovely, incredible luxury”
Reviewed 30 June 2012

We stayed here one night (as a gift from a family member) and it was the highlight of our trip to Florence. The room was beautiful, the beds sooo comfortable and the staff were very kind and helpful; they helped arrange some same-day tours for us and took care of our family's every need. The children's playground is pretty simple, but probably sufficiently entertaining for a child under 8 years old. We enjoyed walking around the serene, elegant grounds. A wonderful treat.

Room Tip: Ask for one with a balcony overlooking the grounds in the back building.
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  • Stayed June 2012, travelled with family
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Helpful?
2 Thank junodee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (239)
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English first
Melbourne, Florida
Level 5 Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 June 2012

We stayed here the first week of June and wouldn't have done it any differently. This was our first visit to Florence so we don't have a point of reference, but I researched and booked then cancelled at least 6 other hotels including several on the Arno like the Lungarno suites and after visiting and seeing what everything is like in the busier areas, the Four Seasons was perfect for us. We were celebrating a 10 year anniversary and this was the first time we were away from our young children and our first big trip since our 2nd anniversary so we were really looking for something peaceful, relaxing, and rejuvenating but still interesting. Florence provided the interesting part and the Four Seasons the peace and relaxation. It was not 100% perfect, but the overall experience felt perfect nonetheless.

The property is without question gorgeous. Its comprised of several buildings. We stayed in the coventino in a standard room which faced the street. This posed no problem what so ever in regard to street noise and other than jet lag the first night, we slept better than we have since having kids. The view wasn't horrible either; it looked out to a garden area that didn't belong to the property so still fine, though I'm sure a view of the Giardino della Gherardesca would have been far lovelier. Another reason we chose this hotel over the others is the fact that is has real king sized beds instead of the slapped together twins or just queens which was in most if not all the other hotels we considered. The room was spacious and the decor tasteful and not over done. The bathroom was very large and nice. There was a shower with rain shower as well as hand held heads, a claw foot tub (no jets) separate water closet with bidet and double vanity. There was a double closet (not walk in). Noise was never an issue even when there was a wedding down stairs. We never even knew if anyone was in the rooms around us.

Staff was wonderful and very helpful. I think they all are multilingual.

Housekeeping was as expected; we had no issues and I can't say that anything was outstanding. They came at least twice a day and someone else came to check the mini bar. If I have one complaint, its that someone always seemed to be in the room for something and we often took a break around lunch to lounge around and nap so this was a bit of a bother but then again they can't be blamed as we didn't put out the do not disturb sign until we realized how often folks came in during the day

maintenance was great. The first time we used our tub was pretty much around midnight one night. When it didn't work properly, someone was up immediately to temporarily fix it until it could be fully repaired the next day. Awesome!

We didn't use the pool so can't comment. It was on beautiful grounds. Seemed a bit small for the size of the property but I can't imagine it would be maxed out too often.

We only walked through the gym and it looked quite well equipped and nice but again can't comment on first had experience

I was most disappointed in the spa. My husband and I both has massages. I really hated mine (and I don't like using the word hate, but this was beyond disappointment) and my husband loved his. So if anything can be said regarding the masseuses its that there may be some inconsistencies. Mine did a very choppy job, not smooth and relaxing and she was inconsistent (massaging toes on one foot and not not he other for example) I requested a media pressure massage but felt it was mostly deep. The facilities were unexpectedly small. The ladies locker room had two showers, one steam shower, 2 toilets, and one changing room. There were ample lockers and 2 vanities brimming with amenities like hairspray, hair dryers, toiletries, disposable razors, etc, etc. I only used the steam shower. There was water damage on the wall outside the entrance which was surprising to see. I tried the steam shower twice and both times there was clanging of pipes that lead me to curtail the stay to less than a few minutes. There was a small co-ed lounging area with about 4 lounges. The only "snacks" were cookies, water and a cold tea that is served to you when you check in. I would have much preferred hot tea. I was comparing this experience to the Ritz in Orlando and they were night and day. The Ritz has an assortment of hot teas in a large co-ed lounge as well as the ladies locker room sitting area. Snacks include a trail mix, a mix of dehydrated vegetables and something else I can't remember. This was just not what I expected especially for the price of 170+ euros per person.

We did not eat at il palagio per se. We ate in the patio area of the restaurant, having wine and light fare only. Then we had a private dinner on a beautiful terrace catered by chef Vito. It was an experience that is beyond amazing, superb, and magical. Please see my review under Il Palagio. We regretfully didn't experience breakfast there; I wish we had done the Sunday brunch I'm now reading about. There are complimentary pastries and coffee near the concierge desk for the early risers. We took advantage of this twice and one of the times the coffee was ice cold, but the problem was quickly corrected once brought to their attention. We usually headed out early and bought some quick breakfast along our route.

The gardens are what to me make a stay here over the top. there are so many little nooks and crannies to explore and enjoy. We would always start heading "home" around lunch to take a break and pick up something light along the way, grab a complimentary water or coke in the lobby and head out to the garden to sit on a bench or hammock and take in the beauty surrounding us. As I said above sometimes we'd take a little nap in our room after. It is such a peaceful place. One night there was a wedding with candles lining the paths and fireworks later on. On the other side of the property they were releasing lanterns that would gracefully float down among the branches in the garden. There were fireflies/lightning bugs or whatever you call them in your neck of the woods dancing around the garden. We sat outside in a hammock under the stars and moonlight enjoying it all from afar and having a light dessert from Il Palagio. It was nothing short of magical.

Regarding service, I'm sure they will make any request a reality. One day we saw a couple that had set up some lounges far from the pool deck and were enjoying some food and wine in the company of their dog. There were families there. Anyone can enjoy this place. It is nothing short of AMAZING. They were aware of the spacial occasion we were celebrating and upon check in there was prosecco, chocolate cake with macaron and fruits in our room. On the night before check out there was a bag of biscotti left in our room. Every little touch added up to perfection.

As for the distance issue. Yes it is not in the thick of things and this was part of its charm for us. You can see the Duomo just outside the doors to the conventino building. I'd say it was about 10 mins to get there. The Accademia is very close. The Ufizzi and palazzo Vecchio/Piazza della Signora a bit farther but absolutely doable. The outlying areas like the Piazelle Michelangelo pretty far. There is a shuttle that takes you to the shopping area (via tournabouni??) that runs about every hour. We used it once and were the only passengers. When the driver was stopped in a bit of traffic and we realized we were closer to our destination at that point than the drop off we asked if we could get out and it was no problem. If you need the shuttle it seemed as though you needed to let the desk clerk/concierge know so as to call the driver around; in other words i'm not sure if it shows up on a schedule unless there are passengers present.

I wouldn't hesitate staying here again. In fact I'm already dreaming about bringing the kids with us next time and renewing our vows on the property, God willing, in 10 (or maybe 5 : ) ) years.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank deenaat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, CA
Level 5 Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 24 June 2012

This is probably the best hotel in Italy, maybe in all of Europe. All the great reviews are right on. The buildings are gorgeous, the gardens are spectacular but above all, the staff are outstanding. Thank you to Mario and Frederico especially for helping with anything and everything we needed. This was our first trip to Europe with our baby boy and we could not have come to a better place after a long day of traveling. At the end of 7 nights, we were so sad to leave.

We had a parlour suite connecting to a premier room (for my family) with balconies overlooking the gardens in the Conventino building. I felt our room was a little small and plain and could have benefited from a larger closet. But overall it was very comfortable. The premier room was larger and had a bigger closet and a beautiful chandelier. The bathrooms were huge and luxurious. There was a playground for kids, the pool was lovely (maybe a little cold) and the spa looked beautiful. The gym was fabulous. Room service was great and beautifully presented. Every single staff member was genuinely friendly, helpful and went out of their way to make us comfortable. The night we arrived there were two weddings and all the garden paths were lined with candles and there were fireworks. It was magical and looked like a beautiful place to get married!

My only suggestion would be to run the shuttle every half hour into town and back. And if you are sensitive to noise, request a room higher up. We had a balcony but were right above the restaurant in the Conventino building and on the weekends they have a ton of events. You could really hear everything through the floor and walls and so could baby who is a light sleeper.

We LOVED the FS Firenze and cannot wait to come back!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lovetotravel702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texas
Level 6 Contributor
106 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 24 June 2012

Not only is this hotel beautiful this staff is welcoming and accomodating. No request is too small or large Your staff will be wonderful

  • Stayed April 2012, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nofatboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pompton Plains, New Jersey
Level 5 Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 June 2012

What a wonderful stay we had in Florence which my husband treating me to as a birthday present. Everything about it is wonderful. Our room was beautiful in the Convertino building overlooking the private park area. The service impeccable. Just a great stay. It is a little on the outskirts, but just a 20 minute walk to Il Duomo and they have shuttle service that runs on the 1/2 hour. If you are looking to get out of the hustle and bustle and have a relaxing stay in Florence, this is your hotel.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CookieCahill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Myers, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 June 2012

Just spent 7 days there (best sleep of the 18 nights we spent in Italy). Not much more I can add to previous comments except, its just an outstanding property.

One concierge in particular was one of the nicest and most helpful, Maria from Argentina.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ibjbf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level 1 Contributor
3 reviews
Reviewed 20 June 2012

This hotel is just beautiful! Huge rooms and bathrooms and the park makes you feel like you're much further away from the hustle and bustle of the city even thought it's just steps away!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCgirl526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Firenze

Property: Four Seasons Hotel Firenze
Address: Borgo Pinti 99, 50121, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Florence
#4 Spa Hotel in Florence
#7 Family Hotel in Florence
#8 Luxury Hotel in Florence
#9 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Firenze 5*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more   less 
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Also Known As:
4 Seasons Hotel Firenze
Florence Four Seasons

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