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“The jewel in Florence's crown ”

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Four Seasons Hotel Firenze
Ranked #10 of 422 Hotels in Florence
Certificate of Excellence
London
Level Contributor
75 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“The jewel in Florence's crown ”
Reviewed 21 December 2013 via mobile

Before we went, I was told that this was the best Four Seasons in Europe. After our stay, I was sure of it. It must be my favourite city hotel in the world.

My wife and I stayed in one of the larger rooms / suites. It was exquisitely furnished and I loved throwing open the curtains and shutters for the delightful view over the gardens each morning.

The gardens are the largest private gardens in Florence and are one of the hotel's best features. Strolling around them, relaxing on a bench or chilling out around the outdoor pool, this is an oasis of calm in the middle of a busy city. Yet step outside the front door and the wonderful charm of Florence is right there. Major sights like the Duomo are a short walk away.

The service was impeccable. The concierge in particular was very helpful in advising and arranging restaurants. Trust him - we are foodies are were very pleased with his recommendations. We didn't try the restaurant on the hotel so cannot comment on that.

Overall, it was a wonderful stay in a magical city. The best hotel in Florence? Without a doubt.

Stayed June 2013, travelled as a couple
Helpful?
1 Thank TheGreatRonando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (237)
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California
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 20 December 2013

Magnificent room, outstanding staff.....we were here on the second week of December and felt this hotel was unrivaled. Sumptuous beddings, glass chandelier, every small detail had been given careful consideration for a posh stay.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
1 Thank footnotesetc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 December 2013

beautifully appointed, beautiful private park, beautiful service. thank you again Four Seasons and especially for your effort in accommodating our vegan cuisine requirements so sensitively. if you are unhappy about anything to do with your stay in a Four Seasons property, just talk to them, they want to help :)

  • Stayed December 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 December 2013 via mobile

Was here for a week on business and mostly excellent - facilities, food, accommodation and organization were first class. But staying on at the weekend disappointed a little. We asked for help with a few things at the front desk or with the concierge and nothing quite happened as it should without phoning back to follow up. Even a restaurant reservation request was forgotten. We don't expect this at this price level.

Stayed October 2013, travelled on business
Helpful?
1 Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FSFlorence, General Manager at Four Seasons Hotel Firenze, responded to this review, 20 December 2013
Dear Guest,

Thank you for posting your review on our Hotel and for the positive feedback on your stay.

I am happy to read that you enjoyed the week days but sad at the same time that you did not appreciate the service during the week-end. I understand your disappointment and I apologize for the inconveniences you write about. On this purpose I invite you to contact me personally in order to give me more details. We believe in the constructive feedback of our clients that allow us to follow-up and improve the service offered.

Thank you and looking forward to hearing from you.

Kindest regards,

Patrizio Cipollini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 December 2013

Spent our anniversary at this hotel and they went above and beyond to make it special for us. Beautiful rooms with a beautiful view. They greeted us by name and the staff looked genuinely happy to work their and make your experience special. We had dinner in their restaurant. Absolutely fantastic. Expensive, but fantastic. With all of the beautiful Christmas decorations we couldn't have been happier or asked for a better experience.

Room Tip: I can't imagine any of the rooms being bad.
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  • Stayed December 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Libby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vienna, Austria
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 December 2013

after a very bad experience at the hotel four seasons in milan we left early and went to the four seasons in florence, where my friend and i stayed already regularly durin the last few years.

everything was perfect as ever....the only thing which exceeded our already top experiences at this hotel was the X-mas decoration this year.
i have never ever seen such sumptious and overwhelming beautiful decoration.

beside the very creative approach everything was installed perfectly.
u did not see ONE exposed wire or technical add on... just the beauty of everything.

a part from that everything was just as always... perfect in any sense..
from the greeting of the doorman at our arrival, the friendly welcome by name of all the reception staff, the brisk luggage service.... and of course the impeccably clean and cozy room.
the concierge, the maitre d the chef, (vito) and the bar staff were always very quick and perfect to do all they can to make our stay a momorable one (again.!)

some other hotels (as well in the four seasons family) should really contact the General Manager of the four seasons firenze (mr. Cipollini) how to for and maintain this perfect team!
we travel a lot, and nowhere in the world everything is soo perfect than there.!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Josef P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
136 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 25 November 2013

This is a first class hotel in every respect. The service is in a league of its own, from the doormen to the Concierge to the people in Room Service to the waiters in the restaurant. Room service will make you what you want and produces a very good result. The same is true for both the informal restaurant and the formal dining room. The Concierge could not be more helpful in suggesting and booking restaurants. The doormen are helpful in getting taxis quickly and efficiently, and are very kind. The facility itself is amazingly beautiful -- the two hotel facilities look onto a spacious private park just blocks from the Duomo, with very old plantings. I stayed in the old palace this time, and it is lovely. The building has been lovingly restored and preserved. Its entry courtyard with magnificent frescoes is very, very special. The location is perfect for getting everywhere quickly. Pricey it is, but worth it for a relaxing respite. Very festive for the holidays.

Room Tip: I had a junior suite 208 in the palace building. It looks onto the park and is very quiet, with a ni...
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  • Stayed November 2013, travelled with friends
    • Value
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Helpful?
2 Thank Sara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Firenze

Property: Four Seasons Hotel Firenze
Address: Borgo Pinti 99, 50121, Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Florence
#5 Spa Hotel in Florence
#7 Family Hotel in Florence
#8 Luxury Hotel in Florence
#9 Romantic Hotel in Florence
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Firenze 5*
Number of rooms: 117
Official Description (provided by the hotel):
Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more   less 
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Also Known As:
4 Seasons Hotel Firenze
Florence Four Seasons

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