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Four Seasons Hotel Firenze
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Reviews (1,692)
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1,213 - 1,218 of 1,692 reviews
Reviewed 8 September 2008

This hotel is amazing.

It’s more of an experience than a hotel. Take some time to appreciate the history of the place and the work and thought that has obviously gone into the restoration. Like somebody else has said the outside is very understated – many people would drive past – surely this is part of the appeal.

The gardens are really large and peaceful and you should spend some time just doing nothing.

Service is as you would expect from the Four Seasons even though it is newly opened – presume the staff have been brought in from other parts of the group as it seems to run like clockwork.

Is this the best hotel in the world? I don’t know but it’s the best place I have ever stayed by far!

  • Stayed: July 2008, travelled solo
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4  Thank JimmyN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2008

Most spectacular hotel. The service was incredible and it is in a quiet, magnificent area where you can get away from the crowded and noisy streets. We stayed in Room 125, the most luxurious room (as large as some people's houses) and bathroom which was equally large. Each room in the hotel is gorgeous and different b/c they took painstaking efforts to convert a palace into a most gracious and wonderful hotel. The concierge staff was extremely helpful and fixed our broken suitcase before you could blink your eyes and the food and service in the magnificent gardens were equally relaxing. There were already television stars and other people appreciating the beauty of this new and terrific Four Seasons. We will return again and again!!!!

  • Stayed: August 2008, travelled as a couple
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2  Thank leeandheid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2008

This is by far an outstanding hotel. The service is second to none. The bedroom was large and had everything you would need on a holiday. The pool area was a welcome addition. Make sure to book in for a massage in the spa it was the best I have ever had. Great location with very helpful staff.

  • Stayed: July 2008, travelled as a couple
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1  Thank Jo01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2008

Full disclosure here - we did not stay overnight here however feel so strongly about this property that I had to write this review.

We spent a week in Florence and stayed at Residence Hilda (which was great), had a disastrous dinner at restaurant La Giostra and needed a positive experience to salvage our evening. We went to the Four Seasons for a night-cap and were absolutely blown away by the hotel. Not in a remarkable location and low-key from the outside however once you encounter the staff and enter the hotel everything changes.

The doorman was pleasant and took time to talk about the opening of the hotel, the pride he had in the property was obvious and now I know why (I believe it had been open 3 weeks). The public spaces were amazing with the Frescos that have been revived, statues and beautiful attention to detail, the decor is very stylish, yet warm and inviting.

We had drinks in the bar, elegant yet comfortable, staff were very friendly, spoke excellent English and superb service. We ended up staying a couple of hours which saved our trip to Florence, we loved the experience we made a reservation for dinner the next evening.

Returning the next day, the staff at the front door and bar welcomed us back. We had dinner at Il Palagio, stunning restaurant, very chic, five star service and cuisine. After dinner we had dessert and after drinks in the gardens. Cristiano and his staff were wonderful, even the Executive Chef stopped by to say hi (Chef Vito - so nice), the entire staff here are fabulous - friendly, professional, proud of their hotel, sincere - truly amazing.

The gardens are enormous, beautiful and relaxing especially considering this is a downtown property in Florence where space is a premium.

We met a very nice lady and had a great chat with her, she also loved the hotel and offered to show us her room - WOW - stunning, spacious, details, details...... we were so close to checking out of our hotel and checking in however will save that for our next trip here.

Cannot wait to return and stay at this hotel!!

  • Stayed: July 2008, travelled as a couple
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5  Thank Salthillhalli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2008

Despite or perhaps because of the hotel’s unremarkable exterior in a relatively drab side-street away from the buzzing centre of Florence, the first thing that you notice when you enter the Four Seasons Firenze is the elegant grandeur of the public spaces. Clever use of design elements has created a building with an interior that is faithful to the centuries-old history of the property, yet which works extremely well as a modern hotel, with a natural flow between the outside and inside spaces, and which makes what is actually quite a small hotel seem much bigger than it actually is.

However, the most remarkable feature of the property is the gardens, which in its size, maturity and beauty is indeed a rare delight for a hotel so close to a European city centre. Not simply a loose collection of trees and shrubs, the gardens include manicured lawns, wide pathways, secret grottos, ponds and small hills to climb and explore (much to the delight of our young children), while the many massive trees create a space that is serene and cool.

The overall effect is wonderful. The hotel’s interior and gardens are both beautiful in their own right, but together they are indeed spectacular and make this hotel one of the most pleasant that I have ever had the pleasure of visiting.

A magnificent property is all very well, but it’s the quality of staff and service that differentiates all the Four Seasons properties that we’ve visited, and this one is certainly no exception. This was our first time with our children (two boys aged 4 and 7), and we were very pleasantly surprised with how thoughtfully Four Seasons looks after its smaller guests. Kid-sized gowns and slippers awaited them, and they got their own menu at dinner with crayons for them to colour it in with. As parents we were very happy that the children’s menu offered a wide range of healthy but tasty options.

Despite the hotel’s formal grandeur every member of the staff went out of their way to make sure that all members of our party felt special. When toys were left behind at breakfast, staff members sought us out to return them; when we discovered that a pair of swim goggles had been left behind at a previous hotel, the concierge secured a new pair within an hour and delivered them (on a silver platter) to the pool for us. And of course everybody knew our names (including our children) – a small but memorable touch. To single out individual staff members almost seems unfair given how good they all were, and in some cases it is simply because I can’t remember everybody’s names, but nonetheless I’ll mention Paul L. from the concierge desk, Stefania at reception and Kenneth at the front door as superb examples of how excellent Four Seasons staff really are.

The hotel’s various facilities are all excellent. The gym is large, well-equipped and bathed in sunlight while the pool is set in the gardens next to the spa and is split in two: the cold side is slightly longer than Olympic size, while the hot side is a quite substantial semi-circle with a radius of about 5 metres. Pool service was excellent – there were always at least a couple of staff members standing at a discreet distance, ready to attend to our needs and whims, and used towels were replaced with new ones almost as soon as we put them down.

Our meals (primarily in the hotel’s main restaurant, but also at the pool and in-room) were all excellent. The price is steep (around EUR180 for 2 adults and 2 children for dinner, excluding alcohol), but the beauty of the surroundings more than compensates for this, especially if the weather permits dining al fresco. We experienced a few minor service blips during one meal (out of 8 meals over the course of 3 days – we were happy enough with the food to take all our meals on the property during our stay), but couldn’t have been happier with how well the staff reacted when we complained.

Our rooms (213 and 214) were wonderful. We asked for and were able to confirm in advance inter-leading rooms, since the vast majority of the hotel’s rooms can’t take more than 3 guests. Both of our rooms were generously sized (the distance between the bedrooms along our own private hallway was 20 full paces, far enough apart so as to give us all our own quiet spaces at the end of a busy day) and had lovely views over the hotel gardens.

Other reviewers have complained about the hotel location, but I have to differ in this regard. The hotel is barely a kilometer from the Duomo, which is comfortably less than 10 minutes at a very leisurely stroll, and there are a number of interesting sites along the way. Other hotels may put you right in the heart of the city but you’d be sacrificing way too much simply for the sake of saving yourself 5 minutes of good aerobic exercise (or, at worst, a very brief taxi ride).

We really couldn’t find much to complain about at all. We experienced a couple of minor hiccups that should probably be expected in a hotel that has been open for less than a month (e.g. a sink that drained too slowly and a hand-shower that dripped a bit), but overall our experience was very special and can best be described as if we had come to stay at the historic palazzo of our favorite aristocratic uncle – we felt truly at home.

To sum up: we’ve previously stayed at the George V in Paris as well as the Four Seasons Hampstead in the U.K. and thus came to this hotel with high expectations, but even these were substantially exceeded. The Four Seasons Firenze is a truly wonderful property, and is well run by a staff that is warm, friendly and efficient.

  • Stayed: July 2008, travelled with family
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13  Thank nomoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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