The grounds of the hotel are fantastic and it's wonderful to have a city hotel with a great garden and swimming pool. Beware, however, that the annex on the far side of the garden is regarded by the management as the same as the main building. It isn't. It's an annex and if you want to be by the bar and restaurants, you want to be in the main building. Trying to tell the hotel staff that it's an annex doesn't go down well because they've been told to tow the party line. Indeed, whilst the service is generally good and sometimes excellent, it's frustratingly not quite perfect the whole time.
As an illustartion, we were sitting by the pool when complementary ice creams were brought out - big tick. But there weren't enough to go round and the staff attitude to the losers seemed to be - it's your fault that we didn't choose to come to you first - big black mark.
The price is high and can be justified by the garden and pool but if you're not planning to use those facilities then the Four Seasons loses its USP.
- Official Description (provided by the hotel):
- Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more less
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- Also Known As:
- 4 Seasons Hotel Firenze
- Florence Four Seasons