This is such a beautiful hotel! I would love to live in this hotel, actually. Right before arriving to this particular Four Seasons, my husband and I had spent almost a week staying at the Four Seasons at the Nile Plaza in Cairo, which is a very different type of property, although just as beautiful in its own way. Whereas the Cairo Four Seasons is ultra modern, the Florence Four Seasons is a renovated former palace--and it is truly so beautiful! Our room was absolutely beautiful, as was the entire hotel. In particular, the lovely bar on the first floor is spectacular and I highly recommend stopping there for appetizers and drinks before heading out to dinner in Florence.
The concierge, Paul, was wonderful! He should be given a raise, as he is 100% there to help guests in every way possible. He gave us some wonderful advice about touring the wineries in Tuscany and helped my husband find wine shippers. He really did go way beyond the call of duty.
There were a few, surprising negative things about this hotel. First, the bed was not at all what I expected. It was VERY hard and as I have a bad back, I was extremely disappointed. After the plushness of the bed at the Cairo FS, I was very disappointed in how hard and uncomfortable the beds in Florence were. When we called to ask if they had a room with a better/softer bed, the staff explained that all the beds were the same; however, they did put some soft padding on the bed, which made it bearable for me.
My husband and I happened to both get ill with colds while in Italy, so one night, we felt so crummy we decided to order room service and stay in. What a mistake! The food was the worst I've had in any hotel--regardless of 4 or 5 stars. I was shocked the Four Seasons should have such low quality food for its guests for room service. Now, I don't know if the restaurant is better if you go there in person but my husband and I would never have dreamed of trying it after the soggy pizza, bland chicken soup, and overall disappointing dinner we ordered. Yuck!
Another small irritation was that after giving us a beautiful basket of fruit upon our arrival, the maid took it away before we were finished with it and I had planned to enjoy a few more oranges and apples--but poof it was gone before we had a chance.
The location is not the greatest in Florence. It's not really a comfortable walk from the center of town where all the nightlife is.
Other than the hard beds, the horrible food from room service, and the too "quick on the draw" maids, I would most definitely recommend this hotel to anyone going to Florence.
- Official Description (provided by the hotel):
- Welcome to Four Seasons Hotel Firenze. An enchanted city sanctuary in the midst of Florence, where an art-filled Renaissance palazzo and conventino frame a centuries-old private park. Relax amidst original frescoes and sculptured reliefs, graced by sunlight and airy garden vistas. Sip espresso under majestic trees, lounge by the open-air pool or bask in Italian spa secrets. Wonders of the Uffizi and Duomo are a stroll away. Tuscan hill towns beckon. ... more less
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- Also Known As:
- 4 Seasons Hotel Firenze
- Florence Four Seasons