We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A great day trip to Cinque Terre”

Papillon Service Italy Tours
Ranked #1 of 30 Tours in Livorno
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Papillon Service is a professional passenger transport company based in Livorno (Tuscany). We offer car & driver services for excursions and transfers throughout Italy and the French Riviera. We pride ourselves on having the highest standards of luxury, reliability, safety, convenience and personalized service. We operate legally and in accordance with local regulations. We are properly insured and pay our drivers an ethical wage. From simple transfers to full-day tours and shore excursions, Papillon Service guarantees a quality service every time at the most competitive prices. Cruise passengers will want to note that we have a "Never Miss the Boat" guarantee. In all our years in business we have never caused a client to miss their sailing.
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“A great day trip to Cinque Terre”
5 of 5 bubbles Reviewed 27 April 2014

We used Papillon Service Italy Tours based on their great reviews and were not disappointed. We planned this cruise ship shore excursion from Livorno before we left home and communication at all times was great. We were met at the end of the gangway on time at 7.30am by the lovely Nicki and travelled in a comfortable 8 seater Mercedes van. We were two couples so had lots of room. On the way we picked up Simona who came along for the ride to learn more about being a tour guide. We were given lots of information about the area as we travelled to Portovenere. It was unfortunately cold and wet although we were provided with umbrellas. We were a bit rushed in Portovenere as there had been a traffic jamb in La Spezia which left us with only 20 minutes to quickly explore the ruins before catching the 10.00am ferry to Manarola. Nicki gave us a timetable for the ferries and explained carefully which ones to catch and where she would meet us at the other end in Monterosso. We had an hour in Manarola and Vernazza, catching the ferries between the villages. Luckily the sun came out in the end so we could experience this beautiful part of the coast in sunshine. We had stayed at Vernazza before and it was lovely to revisit. Nicki was waiting for us just after 1.00pm in Monterosso and took us to a restaurant for pasta, bread and local wine. We had more time to explore before departing at 3.00pm for the two hour drive back to Livorno. This fantastic shore excursion cost 480 euros for the four of us which we had to pay in cash on the day. I would recommend this company!

Visited May 2013
1 Thank Fiona60Gippsland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

273 reviews from our community

Visitor rating
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Tahoe City, California
Level Contributor
15 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Papillion Perfection - Highly Recommeded!”
5 of 5 bubbles Reviewed 7 March 2014

My wife and I our Travel Agency Owners who were escorting a group of 200+ Cruisers for Vacation.com on a Med Trip onboard the Celebrity Equinox in the Summer of 2013. After lots of work escorting our group and doing all types of various tours some with the line and some private charters we had the day off in our stop in Livorno, Italy. And guess who we booked? Yes, Papillion Services in Italy for our shore excursion experience. We chose them from very positive referrals from our most seasoned and trusted clients and their website. We like their size of 6 Fleet and drivers, not too big and corporate and not too small one man show, As in Goldilocks say they are "Just Right". There were 8 in our family group which included two couples and 4 teens. We were met promptly with sign in hand at the port by owner/guide/driver right off the ship. Vehicle was a newer model Mercedes-Benz Van in outstanding professional condition suited for discerning Beverly Hills Housewives and big note of mention was it even had Wi-Fi in it which made our tech social media starved teens ecstatic as they literally screamed for joy. We had an idea on Florence plus itinerary but one of the benefits of a private driver tour is you can be flexible on the fly and you need that with teens and longtime stubborn friends. You can also move around so much faster than a large group and see more. We headed out an saw Tuscany countryside, skipped Pisa and visited San Gimignano (Must See!) for an hour or so and then headed to Florence to shop and sightsee for a few hours and our Papillion driver/guide even found us time to go wine tasting in a 1000+ year old Winery in the hills, we enjoyed since we live by Napa. All in just one day at a port of call. They are so experienced so if you do not even know what to see they will figure it out for you and take you there depending on your mood, flavor or requests. We do this stuff for a living and can tell you hands down Papillion Services and Tours business is not only one of the best in Italy and that's saying a lot but the best we experienced worldwide. Worth every penny, cheaper than cruise lines overpriced excursions and 100 times better. On that side note, pet peeve of mine is, Do Not Ever be tricked by the Cruise line staff who tell you if you don't use their excursions you could RISK missing the ship, ha - That's the Biggest Lie in Cruising unless your booking some real shady vendors. We have one large private excursion company who has serviced 2.1 million passengers for over past 20 years and they have not ever had ONE passenger ever miss the ship. Anyhow, Papillion Tours offer Perfect Service, Newer Equipment, Professional Attire, Fun Personalities (we met some of their other drivers at winery), English Speaking and come HIGHLY RECOMMEDED and in Fact if you book a trip and do not hire them you are the one Missing the Boat!

Visited July 2013
7 Thank CruzReporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
27 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Super day!”
5 of 5 bubbles Reviewed 3 February 2014

Got off the cruise ship to find sweet Sabrina smiling with my name on her sign right on time. Hoped into the waiting luxury car and off we went. The day was all I could have asked and more. Suggestions for lunch and gelato at the very best places, a lot of side notes about the area en route and some beautiful back roads scenery. We got to see Pisa, Florence & San Gimignano in 1 day. I enjoyed the day so very much that I have reserved sweet Sabrina, our driver & guide for another day to look forward to for next trip. Could not have been more pleased!!!!

Visited October 2013
1 Thank daybee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
“Florence, Pisa and a taste of Chianti”
5 of 5 bubbles Reviewed 16 November 2013

We were in Florence for just one day as a port of call onboard the Celebrity Equinox. There were 6 in our group. We were met promptly at the port by our guide/driver. Our first stop was the leaning tower of Pisa, tickets had been pre-purchased and we were first in line (no waiting) to visit the tower. It was awesome. From there we proceeded to Florence and again had pre-purchased tickets that skipped the line to see David. We were not wasting any time in lines thanks to our guide. We then spent several hours in Florence exploring the sites and having a quick take out lunch (pasta) that was fast, tasty and inexpensive thanks to the guide's recommendation. In the afternoon we proceeded to a private vineyard for some wine tasting. This was all very enjoyable. The day went by too fast, we saw a lot and were back at the ship in plenty of time. Highly recommended.

Visited October 2013
3 Thank JBHCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine, United States
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“Cinque Terre and Rome”
5 of 5 bubbles Reviewed 11 November 2013

We had a wonderful time because Papillon has excellent tour guides. My husband, oldest daughter and oldest granddaughter went on a Mediterranean Cruise (granddaughter wanted to go after graduation). This was my third Med cruise so I wanted something different, also to blend the "usual excursions" for the daughter and granddaughter. Papillon and the drivers, Sabrina and Big Luca were excellent at accommodating.
They are reasonably priced. The drivers have a lot of knowledge and are very pleasant. Instead of going to Florence from Livorno we rode up the highway to Cinque Terre, saw the countryside, mountain tops of marble, quaint villages, tasted local foods, observed the beauty. From Civitivecchia we drove Rome we added our own stop along with the usual sites and Big Luca took us to a lovely place for a great lunch!
The drivers were there ahead of schedule and waiting with our name sign and of we went. Wonderful!

Visited October 2013
2 Thank Janet T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Papillon Service Italy Tours also viewed

Livorno, Province of Livorno

Been to Papillon Service Italy Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing