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Best Western Grand Hotel Guinigi
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Reviews (1,033)
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All reviewsbus stop directly outside the hotelseparate roomswifi internethuge bedtwo single bedswalk into townreception staffbuffet breakfastan excellent hotelfour starhotel restaurantold townair confamily roomdouble roomwould definitely stay here againfree parking
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179 - 184 of 1,033 reviews
Reviewed 23 April 2012

Im staying in this moment to this hotel,
during summer they offer some bikes to rent, because the hotel its situated 10 min.by car from city walls. the hotel is clean, efficent, the rooms are clean, the tv is an Lcd hanged on the wall of the room.
in my room there's only shower hub. the only things not perfect is that is a bit far from city center, so you need to catch a taxi, or a bus nr.11, that it takes aprox.10 minutes.
wifi internet is free.
The restaurant is good and the waiters have good manners,
a kitchen fine, with fresh fish and typicall tuscany cusine.
The fitness room is on the 5th floor, with large windows and a terrace,
tapis roulant, cyclette, and another stuff to built muscles. In a room beside, there's a Sauna.
The only thing that miss: water (as usually you can find in other hotels, together with sometimes apples, or tea).
Its my second time here, and I think I'll come again.

Room Tip: Choose room with view on the mountains, the valley in the back of the hotel (the other view: is on the road)
  • Stayed: April 2012, travelled on business
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Thank andros77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

Just what you expect of a Best Western hotel. Efficient, Clean and comfortable. We took a room for four, with our two teens and it was very comfortable for all of us. The location of the hotel was a bit disappointment for us, as it is not a walking distance from the old town. But since we were visiting off season there was plenty of parking in and around the old town. We did not get much information from the front desk, but upon request we were given instructions to a nice restaurant for dinner, which was packed with locals and very nice. Breakfast was OK. it was also helpful to have a gas station and a supermarket next door. Also take into account that the hotel is located in the main road, but our room faced the back and we did not have any noise.

Room Tip: ask for a room facing the back
  • Stayed: April 2012, travelled with family
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Thank Heart7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

Very good hotel with freindly staff and nice large rooms, easy to find. But if on holliday you need a car or do have to travel in taxi or bus into the fantastic town center Lucca. The rooms and hotel is modern and very clean. Restaurants does have very nice food and wine at very good prices and a staff which does help you in a very proff and informativ way. Breakfirst very good , but they sill have to learn to cook a good scrambel egg !! A hotel which is recomendabel for holiday and business and very good value for money, will for sure stay there again.

  • Stayed: October 2011, travelled on business
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Thank Danes55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2011

We stayed here as part of a tour package through Italy. It was quite a distance from the central part of Lucca, definitely not walkable and I don't believe that there was public transportation available. The hotel is nice but lacks the modern look of a new hotel, but everything is in working condition. Despite being hotel guests here, there is charge for internet service in your room but the hotel is nice enough to have a complimentary computer in the lobby for guest use, but the printer was not in working condition. Fortunately did not need to utilize the printer as it would have been inconvenient if I needed to print out our airline tickets after checking in on-line. Another guest was complaining about that inconvenience.

Our overnight stay included a dinner and breakfast plan. The food choice was preselected for dinner, but it was a nice choice - family style which included Barley Soup, pasta with green and tomato sauce, roast pork, roast potatoes, mixed salada and tiramisu cake for dessert. Very efficient service and the waiters worked very hard keeping up with our group of 21 members. The breakfast selection was nice also, but was quite busy as there were quite a few other tour groups that were scheduled during that time frame as well. Food was buffet style but they were promptly replaced when it was low.

Our standard room faced the garbage area; therefore, it was a bit inconvenient to hear the trash being brought out all night long, as we left the window open since it was quite warm in the room. The room key is hooked on a rather heavy stone like piece which was quite heavy and clumsy. It was somewhat inconvenient, but we only stayed there overnight.
The room was actually quite warm; since there was no air conditioner, we needed to leave the window open. Rooms are kind of dark as the lighting is not that bright, okay but can use a notch higher with the lighting. One other minor thing was that the walls between the rooms were not really soundproof. We were watching TV ~ 10p.m. and neighbors banged on the wall because they could hear our TV on- which was not loud at all.

If you want to do away from the main part of the town of Lucca, this is the place to stay as it is somewhat quite isolated from other businesses, Nearby some houses but definitely not walkable to shopping or other businesses. All in all, it is not a bad place for an overnight stay in the Lucca area of Italy.

Room Tip: The rooms toward the left end on the 1st floor facing west of the hotel face the garbage area so if you do not want to hear a lot of noise, request rooms on the other side.
  • Stayed: August 2011, travelled with family
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1  Thank karenpammy2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 October 2011

Its a great hotel no two thoughts about it.
But we booked the top of the line room, thats a suite with one king and 2 beds but on checking in we were asked for 50 Euros more for extra people and no where on the website does it say that and while booking it PRICELINE never mentions it but writes it in FINE PRINT.
I had to pay the 50 Euros without which they wouldnt give me the room and we were driving in and it was like 10 PM.
I wouldnt say that the hotel staff was rude or something but I would ask everyone to check what room you are booking through to priceline.com as its a rip off.

Just make sure what you are getting as they have similar room with sofa bed too and thats what I was offered even if it said on my reservation that its one king and 2 double beds.

Just a heads up as you wouldnt want to be paying more for nothing again.

overall a good hotel good rooms great breakfast and nice staff.

Room Tip: eat the breakfast its included and good one.
  • Stayed: September 2011, travelled with family
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1  Thank hitvyas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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